Vorsprung  Avis 

The product was ordered yesterday and arrived today. I haven't opened it yet and it certainly hasn't been installed but I must compliment Angus who helped us over the phone and made sure we were buying the right product. Im really impressed with this company so far. Seems like an excellent team.

Spoke with an agent within a few minutes and after another few minutes, my problem was resolved.

I had great experience with the customer rep I spoke with. He helps me with my issue so seamlessly. I was very very grateful for his help. So I had to give him a 5*.

Excellent service. Bought 3 before and are reliable sleek looking EV chargers. Angus who I spoke with made it easier to re order.
Thanks again Vorsprung.

The Customer Service is very prompt and helpful. They genuinely provide excellent support.

Hi after purchasing a charger from vorsprung which I must say is very slick and smart design, The after care when calling them has been absolutely brilliant.
They have been so helpful and I would highly recommend them to anyone.

Excellent service

Ordered an ev charger at Christmas, it arrived with a cracked outer casing. Contacted Vorsprung regards this issue. After about a fortnight of back and forth emails where they asked me pretty pointless questions and eventually asked for photographs of the cracks, they agreed to send a new cover, but stated they had none in stock at that time. We are now in April and i’m still waiting for that cover!

Refunded faulty charger promptly. Offered to send a replacement but already purchased a different one.

I bought this charger directly from the company because it offered a 5 year warranty. The instructions in the manual do not work and they have not answered the phone over several days. I have no confidence that the warranty will be honoured.

We had some issues configuring our WiFi Connection and App Setup. One call to the Vorsprung Helpdesk then numerous screen-shots using WhatsApp had us Up & running! Fabulous! Other Tech companies should take note!

Great customer service to support with connection of charger - I recommend.

After switching broadband providers, I was struggling to get the charger connected. After a short relay of messages, one of the members of the tech team called me and walked me through changing the network configuration - back online within minutes - great service

Excellent customer support via what's app, they talked me through the connection to our wi-fi, the device seems to be a good product and simple to install. We replaced our comondo socket with this EV charger which works with the Monta app, this enables us to schedule our charge to our time of use tariff.
Hope this is helpful to others looking for a simple to use EV charger, which can be used as a smart or dumb charger.

Highly recommend Vorsprung. I had an issue with a charger and they looked after me very well and treated me very fairly. 100% Happy

Ordered out of hours. Via chatbot. Painless process and company matched a price i found on Amazon. Uk delivery free and in 2 days

Great customer service

Excellent customer service, operator talked me through the process to set up my Vorsprung charger to WiFi & was very patient & helpful, Thankyou

I regret purchasing the Vorsprung EV charger. While the product initially seemed promising, the overall experience has been extremely frustrating.
After encountering issues with the charger, I reached out to their support team multiple times via email—no response. It's unacceptable for a company selling electrical equipment to ignore customer concerns, especially when safety and functionality are involved.
The lack of communication and support is appalling. Many others have reported similar experiences: lost deliveries, warranty refusals, and misleading product descriptions. In my case, the charger never arrived, yet they took full payment and never followed up despite repeated attempts to contact them.
Their customer service is non-existent, and the company appears to avoid accountability. Based on my experience and the many negative reviews online, I do not recommend Vorsprung to anyone looking for a reliable EV charging solution.
Save yourself the hassle—look elsewhere