vouchercloud app & website Avis 

UPDATE 15/05/26: After escalation and providing my ASA reference, Vouchercloud manually verified the transaction and issued the £75 reward. Satisfied with the manual resolution, though the automated system still has flaws.

I am a Precision Engineer and I have the data to prove this reward is being wrongfully withheld. Vouchercloud's system (Ref: 1000032903.jpg) incorrectly claims I didn't purchase within 24 hours. My AA policy (Membership: 6356 0115 6031 5014) was activated and purchased on the same day, 22/02/2026, for £198.24. I have provided transaction proof to support agents multiple times, but they have exceeded their 10-day investigation window. This is a technical failure they are using to avoid paying out. I am now filing a formal complaint with the ASA for misleading trade practices. Manual override required immediately.

disappointed my voucher didn't track even though I was forwarded to my purchase and completed it straight away

Clicked through to Holiday Extras through the vouchercloud email received 03/05/26 up to 75% off airport parking.Site loaded up fine so made the booking,saw a blue vouchercloud box up the top but no confirmation that it worked.Later checking my e-mails it says retry so I guess thats a no then.No point bothering.

My recent purchase was activation, l received the confirmation email. My account showed the purchase was waiting to be verified etc. the rewards had then disappeared. l contacted them and they said they cant do anything as the rewards didn’t track on my account! This could be due to not accepting cookies, having blockers in place, browsing incognito, or not completing your order on the original link within 24 hours of sign-in. I now use Vouchercodes,co,uk which always works.

Seems they try not to give you the vouchers. I used a link to pay for Heathrow Airport Parking and got confirmation that I had used the link. I contacted them after waiting for 5-months, the potential excuses for not tracking this despite their confirmation were:

‘not accepting cookies, having blockers in place, browsing incognito, or not completing your order on the original link within 24 hours of sign-in’.

Definitely wouldn’t trust them or use them again. There are better and more reliable cashback websites.

I've attempted the Morrisons £10 Gift Card with £55 spend offer soooo many times and "accepted the cookies" It just doesn't work and contacting them to complain is futile. The alternative Vouchercodes website has worked everytime without issues, and are easy to contact, so I'd recommend using them where you can

Saving is my aim and Voucher Cloud helps me do just that

I had a query on a voucher and got an almost immediate response and resolution (at 7.30pm!). Great service

Todo bien, no sé muy bien que tengo que hacer para el sorteo pero todo bien jajaja

Never received my bonus, sent all the proof (same old, have never automatically got it!) Blatantly ignored me, I have been waiting for a reply since mid March, sent a follow-up and new query and still nothing. £150 for taking out broadband absolutely give up on seeing it.

Always my go to place before any purchase. easy to access & great deals.

Always great offers to be had to help those purchases online

They are always trustworthy. Sometimes the reward doesn’t come as expected , as long as you contact them and provide all the proof, they will manually send out the reward to you . Brilliant service , especially a big thank you to Kavitha , the agent who has helped me today . 👍

A lot of the voucher codes aren't valid when I try to use them, which is annoying.

Absolute joke, waited nearly 12 months and then they requested the below for a £5 voucher. Poor service

. To investigate your case we will need the below from you:

1. Screenshot to prove you have not cancelled the order e.g. a most recent bill or delivery confirmation email.
2. Screenshot of the order confirmation email with invoice information visible (name, date, product description & order value)
3. Screenshot of the payment and the complete breakdown of the payment.
4. Screenshot of the reward activation email that you received from Vouchercloud showing sender, receiver information along with the date.
5. Screenshot of the purchase- tracked/acknowledged email that you received from Vouchercloud showing the date, sender and receiver information.

Once we receive this information, we will investigate the issue and provide you with an update on your reward claim as soon as possible.

Thank you for your understanding and patience. We look forward to resolving this matter for you.

Fantastic site great discounts i would definitely recommend it.

My reward wasn't tracked through no fault of my own, despite following the instructions to the letter....

Took out Home insurance through Money Supermarket.com with a supposed offer of a £60 voucher.

I have just found this morning that the voucher expired mid March.

No email notification to claim the voucher.

I will look to make legitimate savings with reputable companies in future.

I will avoid both VOUCHERCLOUD and MONEYSUPERMARKET

Resolved my issue. Thank you.