vove Avis 

I ordered a Washing Machine Cleaner Starter Set on 12th August and paid for standard 5 day shipping. After about a week with no shipping confirmation email, I emailed customer service to ask where my order was. I received a prompt response on 18th August explaining a stock issue, reassuring me the order would be sent within 1-2 weeks. It is now 14th September and I am yet to receive a shipping confirmation. Hopefully I can get in contact with customer service to request a refund, however other reviews here aren't filling me with confidence.

I've been looking for powdered hand soap refills for a while and came across Vove. Great product. Comes in small paper pouches so completely plastic free. Fast delivery and reliable subscription service.

Placed a large order with Vove but really wish I'd paid more attention to the reviews on Trustpilot first re: customer service, orders taking ages etc. Some of the order arrived after I'd chased it as heard nothing & there was no confirmation that the remaining part of my order would be fulfilled! Getting really fed up with chasing the company & waiting ages for a reply I have asked for a refund which I will get within the next 10 days. The CEO & founder of the business sent me an email the day after I placed my order thanking me which I thought was a nice touch, he also gave me his email address if I had any feedback etc. I sent him two emails on seperate occasions raising my concerns about my order & heard absolutely nothing from him, not even an acknowlegement! I would never order from Vove again!

Although having not tried this brand, felt compelled to post this review as I cannot easily contact this company as there appears to be no telephone number, so going to struggle to communicate with Vove to ask the questions I need to ask prior to purchase..... Not even sure they are UK based..

I have used eco friendly dishwasher tabs for a decade & tried almost every brand, Vove are the worst in terms of cleaning, unless everything is already clean (I rinse) I have to hand wash almost everything afterwards, the tin is cute the rest if the product is a tad above useless. Avoid like the plague if you like clean not to mention shiny crockery & cutlery

Cleaning Sponges
Ordered some sponges as I had seen that they use all natural materials. The delivery was delayed and parcel did not actually arrive the first time around. Kevin from the team was really helpful and I appreciate good customer service! Received the product - my partner says it's the best cleaning sponge he has ever tried. They are quite firm compared to other competitors sponges and great for cleaning anything from glasses to pots and pans - really cannot recommend them enough. Will be purchasing more things from them.

Brought the toilet cleaner tablets unfortunately they did not work as claimed too.

LAUNDRY TABLETS
I am quite disappointed with the product so far, I had been shopping around for a laundry product that was plastic free and included Protease
I have done 3 loads of washing, it was fine on T Shirts but left stains on both Tea Towels and my white pillowcases.
So sorry but not for me.

Ordered numerous things. First problem was delivery (technically the courier’s fault, not Vove, however added to the negative experience). Delivered to the wrong address. My 2 orders have been sent out to me across 3 parcels, one of which I still haven’t received (says delivered, tracking via ‘shop’ app is terrible, no idea where that package is). The main parcel was a big envelope essentially, & not fit for purpose. The lid had come off the laundry booster, so that was covering everything else in the package. The lid didn’t fit securely, so it should never have been sent out like that. So, that product is now forfeited, as it had to be washed off everything else. So, paid for it, didn’t receive it in a useable form. The washing up liquid powder doesn’t dissolve properly, and just leaves things covered in a sticky film. It also has an unpleasant chemical smell (artificial lemon, like old school floor cleaner). The plastic pump dispenser on the glass washing up liquid bottle also doesn’t work. These products aren’t cheap. In my opinion it’s entirely style (on the website) over substance. Products aren’t received in a useable state, if they are received at all. And the ones that are aren’t worth what they are charging, in my opinion. There are better eco friendly brands out there. I won’t purchase from Vove again. Thoroughly frustrating & disappointing experience. Order number: 13584 & 13585 Emailed detailing issues & attached photos of the state of the items as delivered. Awaiting response.

Response:
‘Thank you so much for taking the time to write to us, and I'm truly sorry about your experience. This is not the standard we hold ourselves to, and I completely understand your frustration.

Let me address each issue:

Regarding the delivery and soggy packaging: We are a very young company and currently in the middle of a warehouse move. For some orders, we've had to fulfil from inventory stored at Amazon, and unfortunately they do not handle deliveries with the same care we do. That's no excuse, but I want you to know this is something we're actively working to resolve as we complete the transition.

Regarding the laundry booster lid: You're absolutely right that this is not acceptable. We designed the booster to ship in boxes, but we've learned the hard way that we're not always in control of how it's handled in transit. For our next production batch, we've already made changes and are applying multiple safety stickers to the lid to prevent this from happening again.

Regarding the washing up liquid spout: This one I think we can actually fix for you right now! The dispenser needs to be "activated" before first use. If you hold the inner circle in place and then screw the top part counter-clockwise, it should release and work perfectly. Without holding the inner ring, it can just spin freely and feel stuck or broken. I know that's not intuitive, and it's something we're working on improving for future runs.

As a young brand, our first production runs will sometimes have issues like these, and we take every piece of feedback seriously because it helps us get better. But I also know that none of that changes the fact that your experience has been disappointing, and I'm sorry for that.

I genuinely want to make this right for you. What would you need from us to feel good about this purchase again? Whether that's replacements, a refund on the damaged items, or something else entirely, I'm happy to sort it out.

We really appreciate you giving Vove a chance, and I hope we can turn this around for you’.

‘ Thank you so much for being fair and giving us the chance to make this right - it really means a lot, especially as a young brand still finding our feet.

I'd love to get a replacement laundry booster out to you. I do want to be upfront though: as we're still in the middle of our warehouse move, we don't yet have full control over how inventory is packed and shipped. So I want to give you a couple of options and let you choose what works best for you:

I send the replacement now — but with the honest caveat that until our move is complete, I can't 100% guarantee the same issue won't happen again in transit. If it does, I'll of course make it right straight away once we're fully set up.
I wait until we've completed the move (shouldn't be too long) and send it once I can personally ensure it's packed properly and arrives in perfect condition.
I process a refund for the laundry booster if you'd prefer not to wait.
As for the hand soap starter pack, that should already be on its way to you, so fingers crossed it arrives soon and in good shape!

And thank you again for the feedback on the dispensers and delivery. You're spot on, and it's exactly the kind of input that helps us improve. We're taking it all on board’.

Okay I may be reviewing a bit early but I bought the dishsoap bundle and body bars and just used the dishsoap.
Yes it takes a bit of getting used to when you're used to plunging your hands into suds but I actually enjoyed washing up today! It cleaned silicone trays, glass, cutlery, metal water bottles and flasks, and some reusable bags and it did it really well. And as a totally pointless but wonderful aside... it smells GORGEOUS! It's an expensive gamble sometimes to try and make a green change but this one is certainly proving to be worth it.

They did not keep my food fresh for a day.

The soaps and eco sponges I purchased from Vove are lovely! I look forward to buying more from this company.

I'm sorry, I don't speak Dannish.
However, I recommend the vove product. I am happy with the sponge that I bought. I will buy again, definitely!

Had to chase up 2nd order as it was week overdue and no tracking number to find where it is

I ordered from Vove for the first time and have no complaints with the service and quality of the product I purchased. Will use again.

Had a slight issue with delivery but Vove responded very quickly. I’m very impressed. I am Very keen to try the products.
Awaiting a new shipment but super happy so far.

Pan scourers work but are too large and as they don't bend easily to reach in corners, then they start coming apart. I cut them in two. Suggest you make a smaller size. good that they are compostable.

This is the first time I am trying all the products from Vove. I have ordered the large package to try everything this time. I am a fan of their approach to our environment. Many environmentally friendly products cannot fully live up to what the manufacturers promise, but I must say that this one does. I am impressed with their laundry detergent tabs for the washing machine, and their dishwasher detergent tabs also receive top ratings from me.

New to this brand, have given it a go and their green dish and laundry tabs. So far they are working great!