Yesterday I purchased a SIM package for Europe and a SIM for a cruise from Voye. Due to an error/malfunction, the SIMs were not installed properly. After AI attempts, I was transferred to a human repr... Voir plus
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אני הזמנתי שתי חבילות לשני המכשירים מאותו המכשיר ואז זה צירף לי את שני החבילות למכשיר אחד וכל היום ההוא בלבל לי את המוח ולא עזר לי כלל רק אמר לי לקנות חבילה נוספת. עד שהגיע לאון הגואל ובשניה עזר לי ל... Voir plus
L'entreprise a répondu
אני מבקשת לציין שרות אדיב ומקצועי לעילא ולעילא, ובאופן יוצא דופן מנציג בשם רם שהיה עקבי סבלני אדיב מקצועי שניסה בכל דרך אפשרית לפתור לי בעיה מורכבת ולא ויתר לי גם כשהתייאשתי וויתרתי. אני לא נתקלתי במס... Voir plus
L'entreprise a répondu
I used Voye's UAE eSIM during my Dubai trip. It was easy to activate and the connection stayed stable during my stay. Great option for staying connected while traveling.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Voye Global revolutionizes international travel connectivity with its innovative eSIM technology. We empower travelers to test their data plan right from the comfort of their homes before embarking on their journey, eliminating the anxiety of connectivity issues abroad. Our one eSIM solution provides seamless global connectivity, ensuring you stay connected in virtually any country without the hassle of switching SIM cards. We believe that staying connected shouldn't break the bank, which is why we offer highly affordable rates tailored to your travel needs.
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4,3
Excellent
151 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
eSIM didn’t work in Spain for websites
eSIM didn’t work in Spain for websites. After three conversations with their team, I requested to cancel and be refunded. They kept promising that someone from the relevant team will contact me, which didn’t happen. Scam vibes, keep away.
4 juin 2026
Avis spontané
Réponse de Voye Global
Hi Tal,
We are sorry to hear about your experience. We have located the conversation with us and it indeed took longer than expected as we had to involve the Technical Team.
As we saw, a refund was offered in case you preferred it due to the inconvenience. Also, from what you updated, the issue was resolved at the end and you could use the internet.
Again, we apologize it took longer to resolve this issue. We will see what we can improve on our end.
Réponse de Voye Global
Thank you Gabriel for your kind feedback :)
Customer service is something the…
Customer service is something the company needs to learn about.
No ability for sms or clls.
No giving a warning about ending a package.
Throwing all the responsibilty on the client.
You are thowing money and giga for nothing.
The company will collapse if they create a new package for a customer that sill have 6 giga out of the 8.
Stay a way from Voye !!!
4 juin 2026
Avis spontané
Réponse de Voye Global
Thank you for your feedback Yanir. We spent a few hours explaining the situation to you yesterday. We were available to you from the beginning till the end. We give 24/7 support via chat, email, WhatsApp and Bot.
You purchased a 15 days plan and the plan automatically exceeded after 15 days as it should have. This is what you paid for :)
Your trip got extended which is great and we offered you to purchase a top up.
There isn't anything more that we could do in this case.
We apologize you feel this way but we gave you all the available options.
eSim in Thailand that didn't install…
Bought an eSim in Thailand that didn't install properly, so I bought a second one and now I just landed in Spain and Again the eSim I bought for my 15 days Euro trip won't install. Contacted them and it's been an hour without response! I'm not buying a second eSim if that's the plan! I'm very upset with this company and do not recommend.
1 juin 2026
Avis spontané
Réponse de Voye Global
Hi,
We are sorry to hear about your experience with our eSIM.
I managed to locate your ticket and we have responded to it in less than an hour. Could there have been a delay with receiving the reply? Have you received it eventually?
We are waiting for your response so we can help you with your issue.
Again, we are sorry to hear that the eSIM didn't work and we are here to help and figure this out.
Réponse de Voye Global
כיף לשמוע שליו! תודה :)
Best customer service I have…
Best customer service I have experienced in a while. Didn't know it existed still. I accidentally ordered and paid twice, but did not activate my e-Sim yet. Was refunded rightaway. Clear answers and to-the-point solution to my issue.
28 avril 2026
Avis spontané
Réponse de Voye Global
Thank you so much for your great feedback Pieter! We appreciate it a lot.
Réponse de Voye Global
תודה על הפידבק איליה :)
The sevice I received from Gili
The sevice I received from Gili, was very profssinal and fast.
In another words it was excellent
I felt that I'm in good hands.
Thnx to dear Gili.
18 mai 2026
Avis spontané
Réponse de Voye Global
Thank you for your kind words Dorit!
Super patience and helpfull
8 mai 2026
Avis spontané
Réponse de Voye Global
Thank you do much for your kind words Mariana :)
Such a good service!!
Such a good service!!!
Very responsive and informative!
7 mai 2026
Avis spontané
Réponse de Voye Global
That is great to hear Lital! Thank you
Réponse de Voye Global
That is great to hear Ariel!
Good customer service with good problem…
Good customer service with good problem solving
5 mai 2026
Avis spontané
Réponse de Voye Global
Thank you for your feedback!
It's my second time using Voye
It's my second time using Voye to my travel abroad! Very easy to use, great costumer support and great price!
20 avril 2026
Avis spontané
Réponse de Voye Global
Thank you so much for your kind review Yael!
Réponse de Voye Global
Thank you Hagai!
Really great service
They provide services of esim at glance. And the support is quick and responsive too. Highly recommended.
24 avril 2026
Avis spontané
Réponse de Voye Global
Thank you for your great feedback!
Exceptional service with helping me on…
Exceptional service with helping me on my travel Esim.
22 avril 2026
Avis spontané
Réponse de Voye Global
That is great to hear! Thank you :)
שירות לקוחות מצויין ומענה מיטבי
שירות לקוחות מצויין ומענה מיטבי
כיף לחזור כל פעם מחדש
22 avril 2026
Avis spontané
Réponse de Voye Global
כיף לשמוע :) תודה!
Data never starts flowing
Not working in Austria, not working in Singapore, not working in Vietnam.
The esim connects to a network, but despite activating data roaming, data never flows. My first failed esim, very bad company.
19 avril 2026
Avis spontané
Réponse de Voye Global
Hi Tommy, we are very sorry to hear about your experience with our eSIM. We have a support team available 24/7 to help in cases like these. You can email us at support@voyeglobal.com at any time.
We also have WhatsApp and a bot.
Great support
The app and the eSIM itself are working great, its my preferred eSim while traveling. Whenever I have a question or a problem the support team always assist very quickly.
19 avril 2026
Avis spontané
Réponse de Voye Global
We appreciate your feedback Zemer! Thank you so much :)
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