Wage Day Advance Avis 

Really helpful good quick service ive used them twice and had no problems.

Very helpful customer service, quick and easy process , good rates
I would definitely recommend others

Very disappointed - extremely slow service and process of refunds. Given that I filled my complaint in March 2018, it’s only now, nearly a year on, that my complaint has been resolved, but that’s only because I passed on my complaint to the FOS. However the actual process of receiving a refund has been further delayed by WDA. It takes a long time for them to get in touch after all is accepted and then there is further delay in payout once you confirm all your details. I’ve had two more complaints with different companies and the response received from them was so much faster, both week or less from acceptance to payout. It’s very disappointing to see WDA dragging this out for as long as possible. I’ll have no choice but to wait now I suppose until the last promised payment date, however reading some of the other reviews I wouldn’t count on it and looks like I’ll have to chase WDA, once again. Please be careful when dealing with WDA. They ask for your patience but that could mean up to a year!

After making a complaint to them about irresponsible lending I received a follow on email on 5th December saying they would reply in full within 10 days or if they couldn’t meet this they would notify me within 10 days. It is currently 5th Feb and I still have not had a response so it’s 8 weeks and counting. It looks like this one will be going to the Financial Ombudsman which is a real shame as this ends up being a long drawn out process for both sides and also costs them more in costs. It’s a shame they act like this. I had exactly the same complaint with Uncle Buck and to be fair refunded me within 2 weeks as they do all they can to resolve it and do not want a complaint made through the Ombudsman.

Update 6/2/19- still no response despite them reading the review, they clearly do not give a toss about getting back to customers or working within the guidelines. I wouldn’t advise people to use this company, there are much better, professional lenders out there.

Update 7/2/19 - still no response.

Phoned for you Richard this afternoon as you requested, took about 10 minutes to get through to anyone on option 4, advisor spent 3-4 minutes trying to put me through to you and then cut me off. All of the information you need from me is on the emails I have sent you so you just need to follow the thread, should you then need to speak to me further please email me your direct number and I will call you.

This company is literally making me feel depressed!
They have been chasing me for money after I’ve been paying... they closed my account, no access to my online account, no updates when my payments were made and no help when you call support! It’s just “oh log into your account online” when I say I can’t they are surprised but not helping!
I feel like they keep taking my money and as I’m currently going through serious problems this is tipping me over the edge!
Do not approach this company, they can wreck your life, health and not to mention finances.
I intend to take this further.
Please STAY AWAY

Great Service, fast and Efficient. They help when you need them quickly.

Perfect lenders.
Helped out in an emergency.

Extreemly fast response time, fast decision & fund transferred. Rate of interest huge considering small loans only. Repayment terms could be more flexible, ie days, weeks to allow early repayment set by customers. Also online early repayment should be allowed just as borrowing. Didn’t like phoning up to repay early.

Always quick.and efficient and helpful. Easy online service and friendly staff if I do need to phone for any reason

After initial time spent to get a small loan the following time I needed a loan was arranged within minutes and was straight forward

Good lending company but bit to high intrest for existing customers, fast payout

Friendly staff and quick decisions money transfer so quick

I had no problem at all and the application process was so easy.

They were there for me when I needed money for an unexpected car repair. Online application was very easy to understand and complete and a decision made within a few minutes. Very satisfied with the whole process and would definately use this service again in the event of an emergency. Would recommend it to anyone finding themselves in a financial fix.

Excellent company. Easy to apply and deal with. Money were sent very quickly.

So unimpressed with their customer service (or the lack thereof). Using stalling tactics by asking for an additional eight weeks to investigate my complaint. Compared with other lenders I have experience with, I'm surprised and definitely do not recommend this company.

Sent them a case through resolver about irresponsible Lending showing i had numerous payday loans at the time and also struggling to pay my Mortgage and ended up with a Repossesion Order. I was struggling to meet the everyday cost of living due to a decrease in income which left me in a complete mess. Got an email from them around 8 weeks later to be told as its over 6 years they declined it even though i was only made aware i could claim these back in November 2018 which was then when i submitted the letter. Having done a full account of my Finances in November this was when i was advised to do them.