You made a mistake on the shipment but I claimed it with your customer service and Steven Greenburg helped me with a great service!
L'entreprise a répondu
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Lisez les avis des autres
I recently ordered several hundred dollars worth of products from Wagner Companies. The very next morning I received an email promotion from Wagner offering 15% off all web orders. I immediately ca... Voir plus
L'entreprise a répondu
Purchased the Fence Sprayer as we have a big garden, all fenced and we struggle now to treat it. Absolutely fantastic, we have done 2 panels, both sides in very little time, looks great, also sprayed... Voir plus
L'entreprise a répondu
I have been buying materials from RTB WAGNER for several years. I have dealt with several of the sales people. Every one of them has been professional, capable and friendly. They do their work accu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fabricant
- aussi dans
- Services aux entreprises
Écrit par l'entreprise
Since 1955, Wagner has been a trusted leader in metal fabrication and architectural railing solutions. As an employee-owned company, we take pride in our craftsmanship, customer focus and commitment to quality. Our expertise spans a wide range of industries, including commercial construction, infrastructure, hospitality and residential projects. More than just a manufacturer, Wagner collaborates closely with architects, contractors and fabricators to develop high-quality, innovative railing systems that meet both aesthetic and functional requirements. Our solutions are engineered for durability, safety and compliance with building codes, ensuring reliability in every application. With a niche focus on railing systems, illuminated handrails and custom metal fabrication, Wagner delivers precision-engineered products designed to enhance any space. Our extensive catalog offers a comprehensive selection of components, while our custom capabilities allow us to bring unique design visions to life. Our team’s dedication to efficiency, technical expertise and exceptional customer service ensures projects are completed on time and to specification. Whether you need a standard railing system or a tailored solution, Wagner provides the knowledge, resources and support to make it happen. Discover why industry professionals trust Wagner for their railing and fabrication needs. Visit wagnercompanies.com to learn more, explore our products and see how we can support your next project.
Coordonnées de contact
10600 West Brown Deer Road, 53224, Milwaukee, Etats-Unis
- 1-888-243-6914
- digitalmarketing@mailwagner.com
- wagnercompanies.com
4,4
Excellent
284 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I haven’t opened the package yet but it…
I haven’t opened the package yet but it arrived in a timely manner
13 août 2021
Avis spontané
Réponse de Wagner
Thank you for the positive review, Kenneth!
No response to multiple contacts about defective products
It's now been more than 3 weeks, and no one will respond to my multiple contacts about the defective brackets I received. Not sure what I need to do to get a response or some assistance. Based on this experience, I do not recommend making any purchases from this company.
12 août 2021
Avis spontané
Réponse de Wagner
Hello, Marsha! This issue has been followed up internally and it appears you are currently in contact with one of our excellent customer service representatives working to resolve this matter. We sincerely apologize for the delay in resolving this issue.
Product was here the next day.
11 août 2021
Avis spontané
Réponse de Wagner
Thank you for the review, Stanley!
Not happy regarding damaged order
We palced our first order which we received in perfect condition although as everything else it took longer than expected.
We placed a second order for one additional kit and cladding only to receive it damaged in the middle of a perfect crate. It was packaged bent as no indication on the crating. I took pictures and have sent to Wagner twice with no response. I would not have ordered it had we not needed it and I am still without any resolution to our issue.
11 août 2021
Avis spontané
Réponse de Wagner
Thank you for bringing this to our attention, Marcia. We will investigate this issue right away. We appreciate you letting us know!
Réponse de Wagner
We are so glad you had a great experience with our company! Thank you for the review, Geoff.
The product is good but your return…
The product is good but your return policy is terrible. To return an item, a phone call has to be made. Then in a day or two, you finally get an RMA number. Some times you don't hear back at all. Not good!!!
11 août 2021
Avis spontané
Réponse de Wagner
Thanks for the feedback, Rick. We will definitely keep this in mind to improve in the future.
Wagner, and get it done
Wagner is the best. Awesome selection of products makes it easy to design and build great projects.
27 juillet 2021
Avis spontané
Réponse de Wagner
Thanks for the kind words, Kyle!
The stainless round tube 90's I…
The stainless round tube 90's I ordered from you shipped all the way to Bermuda from Jax , Fla , and apparently they do not fit the 1-1/2 od rd tube , the customer sent me a picture .
The tube 90s are out of round . I will send you a picture from the customer . He is returning them from Bermuda . I will let you know when they come in so I can send back to you. He would like correct ones that can weld up.
27 juillet 2021
Avis spontané
Réponse de Wagner
Thank you for bringing this to our attention, David. We will investigate this issue right away. We appreciate you letting us know!
One of the best …
It was hard to find a friendly company as yours that handle all the parts I need. Kudos to your staff
14 juillet 2021
Avis spontané
Réponse de Wagner
Thank you for the kind words, Mike! We are so glad you had a great experience with our company.
I buy from Wagner because they offer…
I buy from Wagner because they offer the best version of the product I need available, and send everything in a timely fashion.
14 juillet 2021
Avis spontané
Réponse de Wagner
Thank you, Liz! We greatly appreciate your business and feedback.
It took a bit to log in as I had to…
It took a bit to log in as I had to renew my password. Once I finally figured that out, my order was a breeze.
9 juin 2021
Avis spontané
Réponse de Wagner
Thank you, Matt! We appreciate your business and feedback.
Clunky interface with no guest…
Clunky interface with no guest checkout. Then shipping was slow and $20+ for 2 small 4oz items, which was as much as the total cost of the purchase.
6 juin 2021
Avis spontané
Réponse de Wagner
We're sorry to hear this, Steve. We appreciate the honest feedback and are continually working to improve Wagner!
Very manageable web site
Very manageable web site, schematics and information provided on each item very useful.
13 mai 2021
Avis spontané
Réponse de Wagner
Thank you, George! We're happy to hear that you had a great experience with our website.
Réponse de Wagner
Thank you, Craig! We're happy to hear you had a positive experience with our company.
Service was great
Service was great. The sight itself was a little cumbersome.
3 mars 2021
Avis spontané
Réponse de Wagner
Thank you, Wade! We're currently working to improve our online experience to better meet the needs of our partners and greatly appreciate your feedback.
Réponse de Wagner
Thank you for your positive review, Mike!
Website is easy to navigate and order…
Website is easy to navigate and order from. Account keeps all information saved so can easily order within minutes.
23 février 2021
Avis spontané
Réponse de Wagner
Thank you for the review, Coenen! We're happy to hear you had a positive experience using our website.
Very comprehensive website makes…
Very comprehensive website makes ordering easy and the largest inventory of handrail parts I've had the pleasure of browsing.
22 février 2021
Avis spontané
Réponse de Wagner
Thank you for your review! We're happy to hear you had a positive experience while shopping on our site and greatly appreciate your business.
Very easy to order using your catalogue.
26 janvier 2021
Avis spontané
Réponse de Wagner
Thank you, Thomas! We're happy to hear you had an easy ordering experience using our catalog.
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