You made a mistake on the shipment but I claimed it with your customer service and Steven Greenburg helped me with a great service!
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Lisez les avis des autres
I recently ordered several hundred dollars worth of products from Wagner Companies. The very next morning I received an email promotion from Wagner offering 15% off all web orders. I immediately ca... Voir plus
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Purchased the Fence Sprayer as we have a big garden, all fenced and we struggle now to treat it. Absolutely fantastic, we have done 2 panels, both sides in very little time, looks great, also sprayed... Voir plus
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I have been buying materials from RTB WAGNER for several years. I have dealt with several of the sales people. Every one of them has been professional, capable and friendly. They do their work accu... Voir plus
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À propos de l'entreprise
- Fabricant
- aussi dans
- Services aux entreprises
Écrit par l'entreprise
Since 1955, Wagner has been a trusted leader in metal fabrication and architectural railing solutions. As an employee-owned company, we take pride in our craftsmanship, customer focus and commitment to quality. Our expertise spans a wide range of industries, including commercial construction, infrastructure, hospitality and residential projects. More than just a manufacturer, Wagner collaborates closely with architects, contractors and fabricators to develop high-quality, innovative railing systems that meet both aesthetic and functional requirements. Our solutions are engineered for durability, safety and compliance with building codes, ensuring reliability in every application. With a niche focus on railing systems, illuminated handrails and custom metal fabrication, Wagner delivers precision-engineered products designed to enhance any space. Our extensive catalog offers a comprehensive selection of components, while our custom capabilities allow us to bring unique design visions to life. Our team’s dedication to efficiency, technical expertise and exceptional customer service ensures projects are completed on time and to specification. Whether you need a standard railing system or a tailored solution, Wagner provides the knowledge, resources and support to make it happen. Discover why industry professionals trust Wagner for their railing and fabrication needs. Visit wagnercompanies.com to learn more, explore our products and see how we can support your next project.
Coordonnées de contact
10600 West Brown Deer Road, 53224, Milwaukee, Etats-Unis
- 1-888-243-6914
- digitalmarketing@mailwagner.com
- wagnercompanies.com
4,4
Excellent
284 avis
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Great customer service
You made a mistake on the shipment but I claimed it with your customer service and Steven Greenburg helped me with a great service!
21 septembre 2026
Réponse de Wagner
Thank you for your review and for bringing this to our attention. We're sorry there was an issue with your shipment; we're glad to hear that Steven was able to help resolve it for you.
Your understanding goes a long way for us, and it's wonderful to know that Steven delivered the level of support you deserve.
Thank you for choosing Wagner. We truly appreciate your business and look forward to serving you again in the future. Please don't hesitate to reach out again if you need further assistance.
unsatisfactory customer service
I recently ordered several hundred dollars worth of products from Wagner Companies. The very next morning I received an email promotion from Wagner offering 15% off all web orders. I immediately called Wagner informing them of the situation and inquiring if I could apply the discount to the order I had placed less than 24 hours prior to receiving the email.
The customer service agent I spoke with told me there was no way to apply the discount and stated that the promotion only applied to web orders (which is what I had placed). I then told the agent I would like to cancel the order (thinking I could re-order with the promo discount).
Though less than a day had past since placing the order, the agent would not allow me to cancel it.
I have been a Wagner customer for several years & was disappointed with my first encounter with their customer service.
21 septembre 2026
Réponse de Wagner
Hello, we sincerely apologize that your experience did not meet your expectations of Wagner and for the frustration this situation caused. We value your business and appreciate you taking the time to share your concerns with us.
Your feedback brings up good points to help us reevaluate how we communicate promotional offers and order policies to our customers. Our customer service team is committed to providing helpful support, and we never want our customers to feel overlooked or disappointed.
Please don't hesitate to reach out if you encounter any issues in the future. We are always happy to assist and will do our best to help resolve concerns and ensure a positive experience.
Thank you again for bringing this matter to our attention. We will share your feedback with our team as we continue working to improve the customer experience surrounding promotions and order processing. Thank you for being a longtime Wagner customer.
It was easy and fast
8 septembre 2026
Réponse de Wagner
Thank you for leaving Wagner a five-star review. We're glad to hear that you're satisfied with our overall service. We look forward to serving you again!
My shipments are consistantly late!!!!!!
My shipments are consistantly late even though items are in stock. Wish I could find the same materials somewhere else but unfortuantly i can't so I will have to continue to go through this issue.
25 août 2026
Réponse de Wagner
Hi Janel,
We're very sorry to hear about your experience and understand how frustrating it is when shipments have consistently arrived later than expected, especially when you're planning projects and relying on materials to keep work moving forward.
We recognize that timely delivery is critical, and we apologize that we've fallen short of your expectations. This is an issue we've been actively working to improve, particularly as we've faced challenges this summer. We're continuing to implement solutions to help reduce delays and provide the level of service our customers deserve.
We truly appreciate your continued trust in our products and material selection, and we're grateful for your business. Please know that we're committed to delivering a better experience moving forward.
Thank you for taking the time to share your feedback.
Your site is extremely slow
Your site is extremely slow. The search is terrible. Even using the filters on the left aren't accurate and very slow. Checkout screen grays out info address book didn't work. Great turn around and stock, terrible website.
11 août 2026
Réponse de Wagner
Hi Larry, we sincerely apologize for the frustration you experienced while using our website. While we're glad to hear that you were pleased with our inventory availability and turnaround time, we're sorry that issues with our website made the ordering process more difficult than it should have been.
Slow site performance, filter functionality issues and checkout difficulties are not the experience we want our customers to have. We understand how frustrating these obstacles can be, especially when you're trying to complete an order efficiently.
Please know that the concerns you mentioned are areas our team is actively working to improve. We recognize how important these website functionalities are to the overall ordering process, and we hope to make improvements in the near future.
Thank you again for your honest feedback and for choosing Wagner. We value your business and are committed to improving the online experience for all our customers.
Marshland Credit UnionMy company's online account is easy to…
My company's online account is easy to use. Technical drawings of your products is very helpful to our fab shop personnel.
10 août 2026
Réponse de Wagner
Hi Steven, it's great to hear from you as always. We so appreciate you leaving another five-star review, as it truly goes a long way for us and helps us continually know how we are meeting your expectations. Thank you for your continued business with Wagner!
Our "go to" for railing components
Wagner has been our "go to" for railing components for as long as I can remember. Always prompt shipping. And if we ever do have an issue their customer service is outstanding !!
17 août 2026
Réponse de Wagner
Thank you for taking the time to leave a review! It's wonderful to hear from you and to know that we are your partner for all things railing. We're grateful for all the times you've relied on us for your projects and for your trust in Wagner for components, the ordering process and customer service. We're always here to help, have a fantastic week.
excellent customer service and prompt…
excellent customer service and prompt shipping, also good quality and transparency.
10 août 2026
Réponse de Wagner
Thank you for sharing your thoughts with us, John! We're so happy to hear that we've met your expectations across the board. We look forward to serving you again in the future with the same excellence you've come to expect from Wagner.
Called in late July
Called in late July. Told item I was trying to order, which was backordered, would be in stock 8-24. Tried ordering on 8-24, you did not meet the minimum weight to galvanize the product, so it was STILL backordered.
12 août 2026
Réponse de Wagner
Hello, we sincerely apologize for the frustration and inconvenience caused by this delay. We understand how disappointing it must have been to plan around the estimated restock date, only to find that the item was still unavailable. We have shared your feedback with our team, and they are actively working to address the situation. If you haven't already been contacted, a Wagner representative should be reaching out to you soon to provide an update and discuss next steps. Once again, we are so sorry about not meeting your expectations, and thank you for bringing this matter to our attention.
We did not realize it was made of…
We did not realize it was made of aluminum. It was also wasn’t possible to order without becoming a “member”. Not interested in registering.
10 août 2026
Réponse de Wagner
Thank you for your feedback, Kadeen. We're sorry to hear that the product material and ordering process did not meet your expectations. To help us better understand your experience, could you share which product you purchased and what material you expected it to be made from?
We also recognize that not all customers want to create an account when making purchases. We value your comments to help improve our overall customer experience.
Réponse de Wagner
Thank you for an all-around fantastic review! We're happy to hear from you and see that Wagner meets expectations on many fronts. We look forward to serving you again soon and being the partner you can rely on for projects.
website is easy to navigate and easy to…
website is easy to navigate and easy to order.
29 juillet 2026
Réponse de Wagner
Thank you for sharing your thoughts with us, Mark! We're glad you could navigate our website smoothly and had an easy time ordering. We look forward to serving you again soon.
Réponse de Wagner
Thank you for taking the time to leave a review, Chris! We appreciate your support and look forward to serving you again soon.
easy to buy tickets
25 juillet 2025
Réponse de Wagner
Thank you for your five-star review, Juan. We appreciate your continued business with Wagner!
Réponse de Wagner
Thank you for your five-star review, David. We aim to continue to meet your expectations and appreciate your trust in us!
Réponse de Wagner
Thank you for taking the time to leave a review! We're glad we could provide you with great service and good quality products. We look forward to your continued business with Wagner.
Please bring back the P.O.# showing up…
Please bring back the P.O.# showing up on the packing slips when the order arrives. It is a pain to reconcile the orders and have to go back top online orders to match the P.O.# The P.O.# gets filled out online. does not show up on the packing list when the product arrives.
13 juin 2026
Réponse de Wagner
Thank you for keeping this issue on our radar. We sincerely apologize for the inconvenience this has caused and understand how frustrating it can be to have an extra step in your reconciliation process.
Please know that this feedback has been shared with multiple teams at Wagner. We recognize that displaying the P.O. number on packing slips was a feature available on our previous website from a few years ago. We are actively working to identify a solution to address this ongoing challenge and create a more seamless experience on our current site.
From what I understand, a Wagner representative has previously connected with you directly regarding this issue. If you have any additional questions or would like further assistance, please feel free to reply to that email and reconnect with the team.
Thank you for your continued patience as we work toward a solution.
Great varieties and pricing, need cheaper shipping methods
Great varieties of railing components, availabilities and prices are very good. Only thing I wish they can offer is more cheaper options for delivery method. Fedex is great on speed and reliability, but too expensive.
3 juin 2026
Réponse de Wagner
Thank you for your thoughtful review. We appreciate hearing about all the different aspects that are working for you. It is an active project of ours to make the shipping options better for our customers, especially for those based on the West Coast, as we understand prices are currently not ideal. Your feedback is incredibly valuable and helps us continue to improve. We look forward to serving you again soon!
Réponse de Wagner
Thank you for your review! We're glad we could meet your expectations and look forward to partnering with you again in the future.
Parts were easy to find on the…
Parts were easy to find on the internet, check out was quick, communication was very good, parts were well packaged and everything was received on time.
28 mai 2026
Réponse de Wagner
Thanks so much for your wonderful review! We're glad to hear everything went over splendidly. We appreciate you sharing your thoughts, and we look forward to continue serving you well in the future.
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