Get what you pay for, unfortunately. Where to start....In levels of annoyance ; 1. When the display is on only for affect, (no heat) it is very noisy, with an enjoying loud hum which can be heard ove... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
terrible , bought a 60 inch "premium" fire 9 months ago . we lost our remote and tried too contact the seller for weeks and months for them to eventually get back to us and cause a argument and r... Voir plus
Amazingly helpful service. I lost a remote control for our fire & couldn’t source until found Chris & his team at Wallmounted fires. Despite the lockdown he was able to source the remote & even posted... Voir plus
Paid extra £10 for Saturday delivery, it was delivered on a Monday. Contacted the company about this, they said they would reimburse the £10……they didn’t. Fire had 2 screws missing, I found one but n... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Have a look at our range of Wall Mounted Electric Fires and Wall Hung Large Electric Fires, We have one of the biggest selections of Unique Wall Mounted Electric Fires and Surrounds
Coordonnées de contact
Leek Road 292, ST4 2EJ, Stoke-on-Trent, Royaume-Uni
- wallmounted-electricfires.co.uk
2,4
Bas
259 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Arrived on time stunning and nicely…
Arrived on time stunning and nicely surprised with colour changing flames. Great price and easy to install
1 juin 2020
Avis spontané
Réponse de Wall Mounted Electric Fires
Hi
Everything we want to hear!
Chris - MD
Good product. Poor curriers
The fire came by curriers on time but unfortunately the glass fire front was smashed into tiny pieces. You could see where the box had been bashed. The product was double boxed and clearly labelled glass. I informed the fire company who despatched a replacement. I hope they get the costs back from the curriers. So a good result in the end. Great Product.
28 mai 2020
Avis spontané
Réponse de Wall Mounted Electric Fires
Hi
Sometimes these things happen in transit - but we always sort out customers out, and quickly!
Thanks for showing others this!
Chris - MD
Réponse de Wall Mounted Electric Fires
Hi
Great news :)
Chris -MD
Communication was terrible
Communication was terrible, and after I had bought the item at £208 from the company direct I found that they sold the same item on e bay for £99, tried to resolve a refund with email and texts but got ignored, totally un professional from the company but the item is really good despite my frustration on getting a refund.
26 mai 2020
Avis spontané
Réponse de Wall Mounted Electric Fires
Hi
Firstly we don`t price match between sales platforms due to selling costs - however this item you mention was a refurbished fire! That`s like buying a new car and expecting the dealer to refund you down to the price of a 3 year old car!
However the review concludes by stating:
'the item is really good '
Hence a 1 star rating is highly unfair.
Regards
Chris - MD
Réponse de Wall Mounted Electric Fires
Hi
Great news Robert,
Thanks
Chris - MD
Brilliant service
Brilliant service. Fire is making life a lot cheerier in these troubled times
25 mai 2020
Avis spontané
Réponse de Wall Mounted Electric Fires
Eric,
So happy to help you during Lockdown
Chris - MD
Fab love my fire .Thank you .
25 mai 2020
Avis spontané
Réponse de Wall Mounted Electric Fires
Hi
They are pretty nice even if we say so ourselves!
Chris - MD
Easy to fix and set up.
Easy to fix and set up. Looks good. Very well protected circuitry should anything ever go wrong with supply. Excellent heat output.
25 mai 2020
Avis spontané
Réponse de Wall Mounted Electric Fires
John
Nice to get some feedback from someone who knows about electrics,
Thanks
Chris - MD
Excellent fire
Excellent fire. Very easy to fit and install. Great value for money.
25 mai 2020
Avis spontané
Réponse de Wall Mounted Electric Fires
William
Many thanks for this kind review
Chris - MD
Réponse de Wall Mounted Electric Fires
Hi
'easy to fix on the wall'
Superb!
Chris - MD
Réponse de Wall Mounted Electric Fires
Hi
Glad you are happy!
Chris - MD
Very modern looking fire just what I…
Very modern looking fire just what I wanted. The crystals look lovely. I love it. It was easy to install and was delivered promptly. The heat comes from the top which is unusual but fine by me. The only thing I didn’t like was the log effect but as I wanted the crystals it didn’t matter.
27 avril 2020
Avis spontané
Réponse de Wall Mounted Electric Fires
Hi
This is why we have a variety of fuel effects as some prefer logs, others crystals and some pebbles!
Chris - MD
So so please with my fire looks…
So so please with my fire looks fantastic. Well worth the money and well made.
27 avril 2020
Avis spontané
Réponse de Wall Mounted Electric Fires
Hi,
Good value for money is key to our business moto!
Chris - MD
The fire is nice looking and unlike the…
The fire is nice looking and unlike the previous make I had this one is very quiet,it really does the room feel cosy
27 avril 2020
Avis spontané
Réponse de Wall Mounted Electric Fires
Hi
'unlike the previous make I had this one is very quiet,'
This is what we like to hear!
Chris - MD
Excellent service and product.
Excellent service and product.
We are delighted,
John & Didi Barker
27 avril 2020
Avis spontané
Réponse de Wall Mounted Electric Fires
John and Didi,
Wonderful - glad you are happy!
Chris - MD
well deserved 5 star rating
well deserved 5 star rating. this item arrived within days of ordering and was far better than expected.
the colour changing display is excellent. there is hardly a sound when the fire is switched on.it heats the room quite quickly too.very impressed
25 avril 2020
Avis spontané
Réponse de Wall Mounted Electric Fires
Marie,
Quiet fire on flame only mode - good heating - this is how we sell our fires and to hear from customers like this is massively pleasing!
Thanks
Chris - MD
Broken bracket on fire although…
Broken bracket on fire although replacement was being sent by post has never been received otherwise service and delivery was very prompt
24 avril 2020
Avis spontané
Réponse de Wall Mounted Electric Fires
Hi
We are sorry about this Janice - if someone had let us know it hadn`t arrived we would have sorted it out.
Chris - MD
Very pleased wrapped well arrived on…
Very pleased wrapped well arrived on time
23 avril 2020
Avis spontané
Réponse de Wall Mounted Electric Fires
Jayne
We are very pleased you are happy with the fire.
Chris - MD
Absolutely first class from the moment…
Absolutely first class from the moment I ordered the fire to delivery which was on time
Amazing fire amazing service definitely would recommend the company.
20 avril 2020
Avis spontané
Réponse de Wall Mounted Electric Fires
Sue,
A pleasure - glad you enjoyed the whole order process from start to finish
Chris - MD
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.