Wall Mounted Electric Fires Avis 

259
•
TrustScore 2.5 sur 5

2,4

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Get what you pay for, unfortunately. Where to start....In levels of annoyance ; 1. When the display is on only for affect, (no heat) it is very noisy, with an enjoying loud hum which can be heard ove... Voir plus

Noté 1 sur 5 étoiles

terrible , bought a 60 inch "premium" fire 9 months ago . we lost our remote and tried too contact the seller for weeks and months for them to eventually get back to us and cause a argument and r... Voir plus

Noté 5 sur 5 étoiles

Amazingly helpful service. I lost a remote control for our fire & couldn’t source until found Chris & his team at Wallmounted fires. Despite the lockdown he was able to source the remote & even posted... Voir plus

Noté 1 sur 5 étoiles

Paid extra £10 for Saturday delivery, it was delivered on a Monday. Contacted the company about this, they said they would reimburse the £10……they didn’t. Fire had 2 screws missing, I found one but n... Voir plus

À propos de l'entreprise

  1. Cheministe

Informations provenant de diverses sources externes

Have a look at our range of Wall Mounted Electric Fires and Wall Hung Large Electric Fires, We have one of the biggest selections of Unique Wall Mounted Electric Fires and Surrounds


Coordonnées de contact

2,4

Bas

TrustScore 2.5 sur 5

259 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

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2,4

Tous les avis

(259)

1 avis reçu au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I absolutely love my fire it is…

I absolutely love my fire it is beautiful, easy to assemble and fit on a partition studded wall. Speedy delivery, family and friends love it. I would definitely recommend this product to anyone who is looking to buy a wall mounted fire

6 juillet 2020
Avis spontané
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Réponse de Wall Mounted Electric Fires

Elizabeth,

What more could we ask for in a review!

Thanks

Chris - MD

Noté 5 sur 5 étoiles

Amazing fire!!

Amazing fire, so cheap for what you get!!

5 juillet 2020
Avis spontané
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Réponse de Wall Mounted Electric Fires

Hi,

We aim to offer maximum value!!!

Chris - MD

Noté 5 sur 5 étoiles

fantastic service cant fault in any way…

fantastic service cant fault in any way the electric fire mount has received so many good comments
love it so much thank u guys will recommend to all good prices

5 juillet 2020
Avis spontané
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Réponse de Wall Mounted Electric Fires

Hi

Thanks! Spread the good word of TruFlame!

Chris - MD

Noté 5 sur 5 étoiles

We are very satisfied with our wall…

We are very satisfied with our wall mounted fire it looks great and was easy to install.

5 juillet 2020
Avis spontané
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Réponse de Wall Mounted Electric Fires

Evie,

Another comment about how easy the TruFlame fires are to install!

Thanks,

Chris - MD

Noté 1 sur 5 étoiles

Bad experience

Purchased a new £300 fire from here, approx a week ago. Fire arrived ok, but when we opened the box we realised we had ordered the wrong size fire. The size we received was 660cm but the fire we needed was 900cm.
I contacted the company straight away, and was told by the manager, that they were happy to do the exchange, but the 900cm fire we wanted was not available for 3-5 weeks, at this point things went downhill rapidly. I tried to contact them via email, messenger, mobile phone and through their website, but he heard nothing. Finally, I was able to get a response and was told, that they had managed to find the model I needed in the back of their warehouse, and would send it out in exchange for the one I had received. When the exchange fire arrived at my house, I couldn’t believe it.... It arrived in a battered box, which belong to another fire of a different size. We removed the fire from the box, and found that the fire looked as if it was en ex-demonestration or secondhand fire. Screws were rusty, the log effect was damaged at one end, the remote control was worn looking and had lots of sellotape glue stuck all over it, and only worked every now and then, ( we tested the fire, to see if it actually did work )Also someone attempted to replace the factory applied thin plastic sheet which is on the front glass, but did a bad job of it. I have plenty of photos of this fire (when I managed to get in touch with them regarding this fire they sent, they simply said it’s what they call their ‘back-up’ fire. Thats not what I paid £300 for.
We refused to accept the fire, and I paid for it to be returned to them. Getting a refund from them has proved impossible because it seems they don’t care, they gave me nothing but so called promises, miss information and ‘avoiding tactics’, and I’m now stuck with a new fire that does not fit my fire place, and I’m forced to try and sell as second hand at a financial loss to me. They will reply to this with a denial of course, but I have the pics

4 juillet 2020
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Réponse de Wall Mounted Electric Fires

Hi

This review was reported but due to TP guidelines it wasn`t removed. The customer ordered the wrong item from us. We informed them that we could exchange but it would be for a spare fire and therefore although it worked fine it wasn`t 'as new'.

We even shipped this fire PRIOR to getting the original fire collected.

The customer then went bezerk at the fact that it had a couple of screws with rust on, the log effect could have been damaged in transit owing to the nature of the box as the customer described.

We have told the buyer we would get the original fire collected an d refund and they stated they would keep it!

We have repeatedly tried to contact the buyer but they refuse to answer any texts or calls.

We suspect this is actually another fire company owner who has done this simply to produce a bad review.

Noté 5 sur 5 étoiles

Great looking electric fire.

Best looking wall mounted electric fire. Easy fix. very pleasant when used in low light with the coloured side lights and flickering flame effects.

29 juin 2020
Avis spontané
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Réponse de Wall Mounted Electric Fires

Hi

'Best looking wall mounted electric fire'

Says it all!

Chris - MD

Noté 5 sur 5 étoiles

Absolutely amazing product

Absolutely amazing product, just what I expected, extra large, classy, modern,waaaaawuuuu!! Beautiful fireplace. Thank you 🙏

29 juin 2020
Avis spontané
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Réponse de Wall Mounted Electric Fires

Sekai,

Thanks for the review on our PREMIUM 72 inch fire!

Chris - MD

Noté 5 sur 5 étoiles

Great product

Great product, the fire looks amazing and I can't fault any thing with it, we are so pleased with it on our new feature wall.

28 juin 2020
Avis spontané
Noté 5 sur 5 étoiles

Very pleased with the fire looks very…

Very pleased with the fire looks very impressive sunken into the wall. The fire was delivered on time and transported in secure packaging. The fire place is now the focal point in our living room.

28 juin 2020
Avis spontané
Noté 5 sur 5 étoiles

Looks great

Looks great. We only use it for effect not the heater and it runs really quite. Good choice of colour flames and side lights. Would recommend. It also comes with a choice of clear crystal stones, log effect and white stones Delivered as per delivery date no delays.

15 juin 2020
Avis spontané
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Réponse de Wall Mounted Electric Fires

Hi

Thanks for the precise review!

Chris - MD

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