I placed my order on Monday the 04th of May. By the Friday I had heard nothing. I sent a message on the Waltons website asking for an update. Only then was i contacted saying there was a stock problem... Voir plus
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Lisez les avis des autres
Waltons was super helpful when we called and needed guidance with regards to which product will work for our needs. We then ordered and paid for the product online. We collected the product at the sto... Voir plus
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I needed my order to be urgently delivered and got exactly that. They went an extra mile at short notice to deliver my package and I was very pleased. The order was well packaged and the quality a... Voir plus
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Online shopping is great. Delivery was prompt and the guys were friendly. I had actually been into Waltons at Arbour Crossing but the cartridges were more expensive in-store and the staff weren't v... Voir plus
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À propos de l'entreprise
À propos de Waltons
Écrit par l'entreprise
Waltons - Work. School. Life. Simplified.
Waltons is your trusted omnichannel retail partner for all office supplies, business and school essentials. We offer a wide selection of quality products, including school supplies, stationery, technology and the latest office furniture solutions. Whether you’re an individual or a business, our extensive range ensures you stay organised, productive, and efficient in your work and education.
With branches nationwide and an online procurement platform, shopping for office supplies and school essentials has never been easier. We are committed to delivering exceptional customer service, both in-store and online, ensuring your needs are met with care and efficiency.
As a proud Bidvest company and a Level 1 BBBEE contributor, Waltons continues to lead the market by simplifying work, school, and life with products that make a real difference.
Established in 1949, we remain at the forefront of providing business essentials and tools for success to customers across South Africa. Trust Waltons to meet all your business, school, and office needs—work smarter, learn better, and live easier.Coordonnées de contact
2nd Floor Bidvest House, 18 Crescent Drive, Melrose Arch, 2196, Johannesburg, Afrique du Sud
- +27 11 620 4000
- customercare@waltons.co.za
- waltons.co.za
4,2
Bien
1 k avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Réponse de Waltons
Hi Hester,
Thank you so much for taking the time to leave us a review! We are delighted to hear that your delivery was fast and efficient. We always strive to process orders promptly and get them to our customers as quickly as possible. We hope to serve you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Great service and quality merchandise
11 mai 2026
Réponse de Waltons
Hi Valerie,
Thank you for your wonderful review! We are thrilled to hear that you are happy with both our service and the quality of your merchandise. It means a great deal to us to know that we are meeting our customers' expectations. We look forward to assisting you again in the future!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Excellent service and client care
I needed my order to be urgently delivered and got exactly that. They went an extra mile at short notice to deliver my package and I was very pleased.
The order was well packaged and the quality as promised. I’m a happy customer
8 mai 2026
Réponse de Waltons
Hi Tshetlo,
Thank you so much for this fantastic review! We are so pleased to hear that we were able to get your urgent order delivered on time and that the team went the extra mile to make it happen. Ensuring that orders are well packaged and that our customers receive exactly what they ordered is something we take great pride in. We are glad you are a happy customer and we look forward to serving you again!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Réponse de Waltons
Hi Meg,
Thank you for reaching out and we sincerely apologise for the inconvenience you have experienced with your first order. We completely understand how frustrating it must be to see your order marked as delivered without having received it. A support ticket has been opened on our side, which you are welcome to reply to so that we can investigate this matter urgently and resolve it for you as quickly as possible. We hope to turn this experience around for you.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Waltons was super helpful!
Waltons was super helpful when we called and needed guidance with regards to which product will work for our needs. We then ordered and paid for the product online. We collected the product at the store where we received the same professional and efficient service.
4 mai 2026
Réponse de Waltons
Hi JJ,
Thank you so much for your wonderful review! We are delighted to hear that our team was able to guide you in selecting the right product for your needs and that you experienced professional and efficient service both online and in store. It means a great deal to us to know that every touchpoint of your experience was a positive one.
We look forward to assisting you again in the future!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Réponse de Waltons
Hi Haydn,
Thank you for taking the time to leave us a review! We are thrilled to hear that you experienced a quick response and rapid delivery with no issues at all. That is exactly the level of service we strive to provide. We hope to hear from you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
HP printer order
I placed my order on Monday the 04th of May. By the Friday I had heard nothing. I sent a message on the Waltons website asking for an update. Only then was i contacted saying there was a stock problem and they were busy sourcing one. By the Friday afternoon I received a message from the courier saying I should receive my delivery by today, Tuesday 12th. So hopefully I will receive it today. So not terrible service but just lacking in communication.
8 mai 2026
Réponse de Waltons
Hi Andre,
Thank you for taking the time to leave us a review and for your honest feedback. We sincerely apologise for the lack of communication regarding your order. You should have been kept informed every step of the way, and we appreciate you flagging this so we can improve. We hope your printer arrived as expected and that it is working well for you. A support ticket has been opened, and you are welcome to reply to it directly should you need any further assistance.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Réponse de Waltons
Hi Joanne,
Thank you so much for your lovely review! We are delighted to hear that your delivery went smoothly. We look forward to serving you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Delivery experience is always a…
Delivery experience is always a nightmare with multiple call to confirm the address that was accurately provided at order stage
8 mai 2026
Réponse de Waltons
Hi Vinesh,
Thank you for bringing this to our attention. We are sorry to hear about the difficulties you experienced with your delivery. Having to make multiple calls to confirm an address that was correctly provided at the time of ordering is certainly not the experience we aim to deliver. We take this feedback seriously, and a support ticket has been opened which you are welcome to reply to directly so we can investigate and resolve this for you.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Very happy.
5 mai 2026
Réponse de Waltons
Hi Catherine,
Thank you for your wonderful feedback! We are so pleased to hear that you are very happy with your experience. We look forward to assisting you again in the future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Order placed and 24 hours later the…
Order placed and 24 hours later the product was here! Well done Waltons! Price was good too
8 mai 2026
Réponse de Waltons
Hi Michelle,
Thank you for the brilliant review! We are thrilled to hear that your order arrived within 24 hours and that the pricing met your expectations. We hope to welcome you back to Waltons.co.za very soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Réponse de Waltons
Hi Isabelle,
Thank you for your kind review! We are glad to hear that your online ordering experience was quick and hassle-free, with fast delivery to match. We look forward to your next order!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Fast and esfficient
5 mai 2026
Réponse de Waltons
Hi Leigh,
Thank you for taking the time to leave us a review! We are delighted to hear that you found our service fast and efficient. We look forward to serving you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Réponse de Waltons
Hi Zahra,
Thank you for your fantastic review! We are so pleased to hear that your delivery was great and quick. We look forward to welcoming you back to Waltons!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
I ran out of toner
I urgently needed toner for my printer. The online ordering process was super simple, and the delivery impressively fast.
7 mai 2026
Réponse de Waltons
Hi Rene,
Thank you for sharing your experience! We are so glad we could help when you needed toner urgently. It is wonderful to hear that the online ordering process was simple and that the delivery was impressively fast. We look forward to assisting you again!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Always a pleasure :-)
Always a pleasure :-)
Thank you Waltons Team
Liezel (Drs Mellett Du Toit and Burger)
7 mai 2026
Réponse de Waltons
Hi Liezel,
Thank you so much for your kind words! It is always a pleasure working with you and the team at Drs Mellett Du Toit and Burger.
We truly appreciate your continued support and look forward to many more interactions with you!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Sadly received incorrect cover diary…
Sadly received incorrect cover diary ordered. I should have been notified first
6 mai 2026
Réponse de Waltons
Hi Amy,
Thank you for your feedback, and we sincerely apologise for receiving an incorrect item. You are absolutely right that you should have been notified promptly, and we are sorry this was not handled better. A support ticket has been opened which you are welcome to reply to directly, and we will do our best to resolve this for you as quickly as possible.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Products not delivered
UPDATE
My order was delivered on 12 May 2026, thank you!
My order was supposed to be delivered on 7 May 2026 but it wasn't. I contacted the store and they said my order will be delivered on the 8 May 2026 and yet again it wasn't delivered. I'm not happy because i have waited for 2 days, i had to cancel all appointments to wait for a parcel that was not even delivered.
I don't trust this store anymore and at this point i just want a refund 😒
8 mai 2026
Avis spontané
Réponse de Waltons
Hi Bright,
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience and frustration caused by the failed deliveries. We completely understand how disruptive it is to have cancelled appointments and still not receive your order. This is not the standard of service we strive to provide. A support ticket has been opened which you are welcome to reply to directly, and we will prioritise resolving this for you, including addressing your refund request, as a matter of urgency.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The delivery was very fast
The delivery was very fast. It was 4 days earlier than expected. I am super happy⁰ with Watsons service.
5 mai 2026
Réponse de Waltons
Hi Thenjiwe,
Thank you for your wonderful review! We are delighted to hear that your delivery arrived 4 days ahead of schedule and that you are super happy with the service. We hope to assist you again soon at Waltons.co.za!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Réponse de Waltons
Hi Carina,
Thank you for your lovely review! We are so pleased to hear that you found our service fast, effective, and reliable. We look forward to assisting you again in the future!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
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