received my omada few days ago from a wonderful salesman in gloucester Paul coughlan he was so helpful and made me feel comfortable and before have before and after customer service outstanding hig... Voir plus
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Car had his first service today, very professional staff, Andy very helpful and thorough … Lily the newest member of the service team was very polite, friendly and was doing a fab job… so glad I bough... Voir plus
They fitted new cambelt which failed just after guarantee. Had fault checked with AA and independent garage and found Warners had fitted the cambelt but DID NOT replace the "pulleys" which is fundame... Voir plus
I had an anoying electic sign on my 2018 Peugeot 108 that my tyres were under inflated but it does not tyre specific which for a 77 year old customer poses problems. I call in on a Saturday in the ho... Voir plus
3,6
Moyen
23 avis
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A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Incredible Customer Service
Having recently visited Warners with my car purchased from a Robins and Day dealer in Bristol. I have to say I am extremely pleased with how they have helped me.
My car had problems that the former garage couldnt resolve which was disappointing given that they were Peugeot owned. I always felt wary about going to a non-brand owned dealer but Warners couldnt be more helpful.
The team are all personable and well connected to what is going on with your vehicle. Nicole, Rob, Wendy and Gill have all been amazing just to name a handful. Not to mention the fact that any expectation they have set has been met and exceeded. Customer service should be this way and it almost feels like ive made friends with the dealer.
Sometimes brand owned isn't the best way to go and I would urge anyone to consider them as they have helped change my view on after care in the car industry.
Thank you all!
5 août 2019
Avis spontané
Despite the show garage and uniformed…
Despite the show garage and uniformed ladies at desks, this garage doesn’t deliver the high quality service you’d expect. You don’t get the impression your car been thoroughly serviced. Today I got some fog lamp parts replaced and was charged a fortune. Worse still I thought I was paying £130 to get 2 small plastic parts replaced and when I arrived to collect the car the receipt said almost £180. The receptionists as usual were completely disconnected from the physical work and parts so were unable to help me meaning I was essentially arm twisted into paying higher than I was quoted. Very unprofessional and I will not be giving them any more custom
11 octobre 2018
Avis spontané
Poor car repair
They fitted new cambelt which failed just after guarantee. Had fault checked with AA and independent garage and found Warners had fitted the cambelt but DID NOT replace the "pulleys" which is fundamental to the cambelt operating correctly, basic mechanic knowledge. Contacted Warners of Cheltenham for compensation (cost of repair over £500 plus £500 from the first fitting). They offered a half price service - big deal. Never buying car from Warners or doing business with Warners franchise. Don't trust their workmanship. Service with a smile, workmanship not. Be warned.
23 juin 2014
Avis spontané
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