The band on the watch lasted four wears ( six weeks) before it broke. They claim their guarantee doesn’t cover broken watch bands and won’t replace it. Now any normal company would have immediately... Voir plus
L'entreprise a répondu
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I ordered a watch 8 days ago. I haven't received any confirmation or shipping information. I have tried to contact them for several days via whatsapp and email but nobody has returned me calls. The... Voir plus
I ordered a watch with the website and after a search i done, i came to know with exactly same website setup 2 different companies is operating. How Come? One is this company and the other company's n... Voir plus
L'entreprise a répondu
Ordered on the 5th June, websites states 5-10 days to receive order- I STILL DONT HAVE IT. Emailed company they said it would be here before the weekend, that also didn’t happen. This was suppose to... Voir plus
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87 avis
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Battery only lasted 4 months
Watch arrived on time looked beautiful however the battery had to be changed after 4 months which to me is unsatisfactory.
29 mars 2023
Réponse de Watches of Australia
Hi Dee, thank you for taking the time to leave us a review. I am glad you liked the watch and I am sorry to hear about the battery issue. All watches on our website are brand-new, but since some of the watches remains unsold for 1-2 years, the battery can run out during that time.
Happy to offer you a good discount for your next purchase with us to make up for the inconvenience caused :)
Thank you,
Salma
Great online shop !
I'm very happy with my watch. Thank you for your patience dealing with me. See you again soon!
23 août 2023
Quality watches, great prices
Received the 2 watches I ordered in time and in perfect condition. Really happy with the prompt responses for my enquiries as well. Thank you!
11 septembre 2023
Great quality watch and very good purchase experience
So glad I bought Nixon Sentry Chrono watch, such an elegant and versatile watch. Delivery was really good with no delays. Reasonable price. Highly recommended. I will definitely buy from you again.
24 août 2023
Avis spontané
Package arrived fast
The best price possible,Package arrived fast, and the customer service is excellent! Highly recommend watches of Australia, will definitely purchase again. 5/5
12 juillet 2023
Avis spontané
Great online shopping experience
I'm very happy with my new watch! The best price possible, beautiful box, high quality and works like a charm. Package arrived fast, and the customer service is excellent! Highly recommend watches of Australia, will definitely purchase again. 5/5
21 août 2023
Avis spontané
Eric was very helpful and professional…
Eric was very helpful and professional with my inquiries. Shipping was on time and my order arrived in great condition, overall I am satisfied with my purchase.
8 août 2023
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY
- I suspect yiu buying counterfeit watches from overseas.
- I bought a fossil watch thinking it was genuine. I now know I was ripped off and the materials are cheap. Watch glass is scratched from one day wearing while watching movies and playing some computer games. I have never had a fossil watch scratch so easy. This is my second Fossil watch.
- when I questioned them they didn’t care.
- just spend the money extra an buy from a local shop.
** update since the below reply from watches of australia**
-my watch is faulty and confirmed by the a local jeweller. I have emailed, sent a message via whats app and message on their Facebook page. Only one message response reply via email.
- Their watches are parallel imported which is noted in fine print on their website and warranty is not linked to local distributors of the brand.
- watch was worn around the house watching a movie and playing a computer game. It was not an abused. It scratched with half a day or wearing.
- company has turned of Facebook reviews.
- can’t give it google reviews
Hopefully this indicates the type of company it is.
18 août 2023
Avis spontané
Réponse de Watches of Australia
Hi Scott, thank you for sharing your feedback and I am sorry to hear that you are not satisfied with your experience. Your review is based on false information and I would like to address couple of things:
We would like to clarify that we only sell authentic products from reputable brands. We are not associated with counterfeit items.
After a thorough review of your case, it appears that the damage to the watch, including the 'scratches' on the glass, is a result of accidents, poor care, and normal wear and tear. You did mention on the email it was for your son and he wears it to school. It is very important to consider the environment in which a watch is worn to avoid accidental damage. Activities that could lead to impact or damage might not be the best fit for wearing a watch. We suggest being cautious to prevent unintended damages.
Regards,
Salma
Fake
Purchased a Nixon watch in July
Seized by ABV as it is a counterfeit and they don’t have the authority to sell the trademark name. Tried to contact numerous times and they just ignore.
Beware do not buy anything as it comes from Dubai not Australia. Very disappointing fake watches. Have to forfeit the watch to ABV where they will destroy the item.
BEWARE DO NOT BUY
14 juillet 2023
Avis spontané
Réponse de Watches of Australia
Hi Denise, I am sorry to hear that and I apologies for the frustration. Your feedback is valuable to us, and we take all concerns seriously. We are investigating this matter thoroughly to ensure that such incidents do not happen in the future.
To address this matter, we are taking immediate action and we will be issuing a full refund for your purchase.
Again, I am very sorry for the inconvenience caused and I 100% understand the frustration and appreciate your understanding as we work to improve our processes.
Thank you,
Salma
Maserati gold watch
Bought the Maserati watch for my husband and he loves it. Shipping was very fast and good customer service. Thank you
2 juillet 2023
Avis spontané
Réponse de Watches of Australia
Hi Candice! Thank you for your lovely feedback and we are glad that your husband loved the Maserati watch :) We would love to offer you further discount for your next purchase with us.
Thank you,
Salma
Purchased a guess watch
Purchased a guess watch, when I received it the watch wasn’t working! Tried emailing numerous times with no response!
21 juillet 2023
Avis spontané
Réponse de Watches of Australia
Hi Freddy, we can't find your details on our system. Please send us an email at info@watchesofaustralia.com.au so we can assist you better.
Thank you,
Salma
Fast shipping to Australia ăn tô pô box…
Fast shipping to Australia ăn tô pô box the watch looks great good value for money A+ seller
20 juillet 2023
Avis spontané
10/10 experience
10/10 experience. I was skeptical at first but their customer service made me feel better and when I received my watch on time I was extremely impressed with the quality and everything!
2 juillet 2023
Very quick delivery on my orders
Very quick delivery on my orders. Items as described with good quality. Highly recommend to purchase from watches of australia!
3 juillet 2023
Reliable service
Clear communication, item as described and though sent from an international warehouse; prompt delivery and updates on shipping status. Good prices on previous season watches. Mine came with factory warranty
12 juillet 2023
Avis spontané
Had a smooth experience with Watches of…
Had a smooth experience with Watches of Australia and I am glad I purchased with them. They recommended couple of watches for me as a best-seller and I am satisfied with what I ended up ordering.
30 juin 2023
MK Mini Parker - Missing Lugs
I had just bought the MK Parker Mini watch for my wife as a present. She opened it today and we noticed that both the side link connectors (lugs) are missing.
I emailed and sent video and photos but didn't receive any response. I also send message via whatsapp but no response. With the two missing link connectors, the band comes off and the watch cannot be worn. I want Watches of Australia to fully refund, replacement watch or provide missing parts asap.
4 juillet 2023
Avis spontané
Réponse de Watches of Australia
Hi Faisal, I am sorry to hear you had a negative experience. However, few things I would like to clarify:
1) You sent us an email yesterday regarding this issue. We face a huge volume of emails and messages on a daily basis and our response may take longer than expected.
2) We understand your frustration, but we request that you consider the circumstances before posting a negative review based solely on response time.
3) It appears that the spring bars holding the bracelet in place may have broken, which can happen as a safety mechanism when there is pressure on the bracelet. We assure you that the watch itself is not broken, and this is a fixable issue.
4) We recommend taking your watch to the nearest watch repair agent or any reputable watch shop. They will have the necessary tools to replace the spring bars and reattach the bracelet. In most cases, this service may even be provided free of charge or at a minimal cost.
Thank you, Faisal. We would be grateful if you could consider revising your review.
I recently placed an order on Watches…
I recently placed an order on Watches of Australia with the expectation of receiving my items within 2 to 10 days. Unfortunately, my experience has been far from satisfactory. Firstly, after placing the order, I discovered that only half of the products were shipped, and to make matters worse, this portion was coming all the way from the UAE. It has now been stuck in customs review for a month, causing significant delays.
One of the most frustrating aspects of this whole ordeal has been the abysmal customer service provided by Watches of australia. In order to receive even a single reply from them, I have had to send multiple emails, which is extremely inconvenient and time-consuming. It seems that they are not prioritizing their customers' concerns or addressing their issues promptly.
To add to the frustration, the other half of my order has never even been shipped. It's been a month now, and I'm left with half of my order stuck in customs and the other half missing in action. This level of poor service and lack of transparency is unacceptable.
I understand that delays and issues can occur during the shipping process, but the lack of communication and the failure to fulfill the complete order are major letdowns. As a customer, I expect transparency, efficient customer service, and timely delivery, none of which have been met by Watches ofaustralia.
I would strongly advise potential customers to exercise caution when considering placing an order with this website. The hassle, delays, and lack of communication make for an extremely frustrating and disappointing shopping experience. I regret choosing Watches of australia and will be looking for alternatives for my future purchases.
2 juin 2023
Avis spontané
Réponse de Watches of Australia
Hi Mohammed, I 100% understand the frustration and we deeply apologize for the inconvenience. I just want to clarify that customs procedures and their associated timelines are beyond our control. While we make every effort to provide accurate delivery estimates, customs processes can sometimes be unpredictable and lead to delays. I understand that this delay has been frustrating for you, and I apologize for any inconvenience caused. However, I promise you that we are in contact with the customs and our logistic provider Aramex to speed up the process so you can receive your package as soon as possible! Please bear with us and we will update you at the earliest. We also recommend that you contact your local Aramex and provide them with the tracking number to clear the shipment.
Again, I am very sorry for the inconvenience and the huge delay.
Thank you,
Salma
Terrible customer service
I ordered a watch 4 day's ago a diesel Mr daddy. The shipping address was incorrect on my google pay so I emailed these guys straight away to advise them of the actual address. I've heard absolutely nothing no response whatsoever that's 6 emails later a message on Facebook and whatsapp and nothing in return. The customer service seems non existent at this company 🙄
4 juillet 2023
Avis spontané
Réponse de Watches of Australia
Hi Troy, I am so sorry to hear you had a frustrating experience.
We've already updated your shipping address + replied back to your email. Your package has been shipped and you will receive an email from us with the shipping details and tracking link. I hope you can re-edit your review once you receive your package :)
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