Tried to scam me by saying the credit card I used was invalid and I would have to submit a bank account number (all while the $ had already been deducted)! Oh, when the watch eventually arrived the b... Voir plus
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Lisez les avis des autres
Overall easy and the watch was exactly as described. It arrived quickly and our Son has been using it as his daily watch since November ‘25 with no issues
The band on the watch lasted four wears ( six weeks) before it broke. They claim their guarantee doesn’t cover broken watch bands and won’t replace it. Now any normal company would have immediately... Voir plus
L'entreprise a répondu
I ordered a watch 8 days ago. I haven't received any confirmation or shipping information. I have tried to contact them for several days via whatsapp and email but nobody has returned me calls. The... Voir plus
À propos de l'entreprise
Coordonnées de contact
2,3
Bas
89 avis
A répondu à 57 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service from Eric
Great service from Eric! Followed up regarding my order, made sure I was 100% satisfied with my watch. Delivery was within 5 days, watch is fantastic. Excellent service!
25 décembre 2022
Get ready to have high expectations…
Get ready to have high expectations with watches of AU. My product arrived in PERFECT condition, delivery within 5 days and prices? AFFORDABLE. Go get yourselves some nice watches from these guys.
26 décembre 2022
Wanted to get the Diesel Big Daddy for…
Wanted to get the Diesel Big Daddy for a long time, and after ordering it from here I must say I am very impressed. Watch is perfect, I literally wear it everyday and I always receive compliments. Extremely satisfied!
25 décembre 2022
Refused full refund for faulty watch…
This website sell faulty watches and refuse refunds when requested. Customer service will only offer repair and postage back and forth is at customers expense.
5 janvier 2023
Avis spontané
Réponse de Watches of Australia
Hi again Lianne, I am very sorry you feel this way. You placed your order on the 26th of November, received it on 1st December. You emailed us on the 25th of December (a month later) that the watch is faulty.
We process refunds if customers received the watch faulty and informed us within 14 days. But you informed us a month later, and we offered to exchange / replace the item but you refused.
As mentioned to you by email and WhatsApp chat, we are more than happy to replace the product for you.
Submitting multiple reviews based on false information and anger really does effect our business. We have a full quality control team that asses each and every package before fulfilment, and I assure you we never sell any faulty watch. We pride ourselves on providing excellent customer service and we're sorry to hear that you didn't have a great experience with us.
Again, we are more than happy to send you a replacement, please get back to us and let us know if you would like to proceed with the replacement or exchange.
Thank you
Defective and duplicate products
Defective and duplicate products. Asked for refund didnt got any reply. Be carefull after sales service is very very bad.
29 décembre 2022
Avis spontané
watches of Australia is scam
I bought a watch from watches of Australia. I asked them is it original or fake or used and they said watch is 100% original and brand new. I was pretty happy for getting my favourite watch at good price but upon arrival when I open watch box took watch packing off I saw watch band didn’t looked new it looked cleaned and brushed. It had stains band strips used old when I asked them and shared pictures of watch band being old, scratched and dirty. They stopped replying to my WhatsApp massage and emails. I’m feeling cheated and scammed. They don’t even bothered to reply me the only thing they wanted my hard earned money. I request everyone not buy from them it will Save your money time and a lot of stress.
Update order number : A shipment from order #2956WOAus has been delivered
& the email you have mentioned haven’t replied to my last 4 emails you want me to share screenshots here?
20 novembre 2022
Avis spontané
Réponse de Watches of Australia
Hi Wa Wa, we can't find your order or emails on our system. You writing a review without ordering from us extremely hurts our business and misrepresents us. We're always replying to our customers, as this is extremely crucial for our business. Our customers are always our priority, therefore, you informing us that we did not reply after emailing twice is incorrect. Please do send us an email at info@watchesofaustralia.com.au so we can assist you better.
Regarding authenticity, please be advised that all watches on our website are brand-new and 100% authentic. If you are concerned about authenticity, we recommend taking the timepieces to any jeweller of your choice to assess them for you.
*UPDATE*
Hi Ramesh, apologies for the inconvenience caused. As requested we have issued a full refund.
Thank you
Terrible customer service + watch came with broken link
Terrible customer service , I won’t buy again from this site.
I bought a watch for my dad for his anniversary. Came packaged lovely , very impressed . Gave it to my dad , he opened it up and went to put the watch on , only to see there was a link faulty . The link was sticking out.
I emailed the company to ask them what they will do and there response was I should take it into a jeweller and they will be able to remove the faulty link and the watch should be fine. They said they would offer me a credit on there website of what the jeweller would charge to fix it.
I explained , this should never happen in the first place . When you purchase an item it should come damaged and if it does they should be sorting it out not me going to a jeweller to fix the problem . What made me more mad is they think offering a small credit to buy another watch from them will make me happy ???
They won’t reply to my emails , obviously customer service isn’t important to them .
28 octobre 2022
Avis spontané
Réponse de Watches of Australia
Hi Jessica, thank you for leaving us a review. We do understand the concern and the frustration. We are currently having a discussion with our quality control team.
However the issue you are having is a very easy fix. All you needed to do was replace the spring bar which is the fastest and cheapest way to sort it out. The watch is not broken, the spring bar may have gotten lose as a safety mechanism when there is pressure on the bracelet. Hope that makes sense.
Please do email us and let us know how did it go with the repairer, and if anything goes wrong, we will get back to you with a solution.
Apologies for any inconvenience caused Jessica.
Original watches with low price and good customer service.
Bought 5 diesel watches. 50% discount, Original and nice product. Good customer service, Fast delivery. Watches in great condition.
10 novembre 2022
Avis spontané
I got a watch from this online store…
I got a watch from this online store thinking its the real deal.
Nope its fake. If i was to buy a watch instore i would pay the same amount and received good quality and customer service.
I cant even return the item as they dont reapond back.
Dont ever buy anything from this store. Its a scam
27 octobre 2022
Avis spontané
Réponse de Watches of Australia
Hi Melat, we are very sorry to hear this.
We are slightly surprised that you immediately posted a review here the same day you sent us an email. You did not give us a chance to reply back to you and assist you. We are facing a huge volume of emails everyday and we try our best to respond to all our customers on time. Delays do happen, and it’s never been more important for us as an online business to offer an exceptional experience – which includes providing great customer service.
However, you writing a review immediately after not receiving a response from us the following day, extremely hurts our business and misrepresents us.
Please be advised that all watches on our website are brand-new and 100% authentic. If you are concerned about authenticity, we recommend taking the timepieces to any Jeweller of your choice to assess them for you.
Thank you Melat.
Absolutely excellent fast exactly as…
Absolutely excellent fast exactly as described as this was my first purchase no problems at all .and price was really good
18 octobre 2022
Avis spontané
Purchased a Hugo Boss watch from…
Purchased a Hugo Boss watch from watches of Australia, very happy with the watch.
However, very poor after sale service.
Best to buy from your local jeweller in case of warranty issues.
30 août 2022
Avis spontané
Réponse de Watches of Australia
Hi Marie, I am very sorry to hear this. Please can you send us an email at info@watchesofaustralia.com.au and explain further? I'd love to make it up to you and make sure you have a pleasant experience with us.
Looking forward to hearing from you Marie,
-Watches of Australia team.
Best price I found online..
Best price I found online... genuine product. Excellent customer service after local post made a blunder... they followed through till my order was delivered. Will order again!
26 août 2022
Avis spontané
My partner loved it he gone into the…
My partner loved it he gone into the web page to look what else is there ..I m very please with the watch looks very good ..👍
19 août 2022
Avis spontané
I was very disappointed with the…
I was very disappointed with the service and transparency. I order multiple watches and each time I was charged international transaction fees, so they are not really 'Watches of Australia', not at least when you pay international fees. Never received a refund and upon questioning I was asked to talk to my bank. When my bank ran a bit of investigation then indeed it was international transaction.
20 juillet 2022
Réponse de Watches of Australia
Hi Humanshu, please be advised that there is no additional fee charged by us. We have only charged you the amount that you have paid for the watch. If you have been charged any additional fees, please contact your bank to get more information.
Thank you and apologies for any inconvenience caused.
Nice watches
Nice watches. Well priced. Prompt and great customer service. The delivery arrived within 3 days. Happy customer :)
11 juillet 2022
Avis spontané
Réponse de Watches of Australia
Thank you very much Sweta! I hope you loved your Emporio Armani watches :)
I bought Marc Jacobs watch
I bought Marc Jacobs watch. I wore it for total 2-3 weeks. The so called genuine leather band was about to fall apart already. I couldn't enjoy the purchase as I spent money on it.
27 juin 2022
Réponse de Watches of Australia
Hi Uma,
I am very sorry you feel this way. As mentioned previously on email that according to our Returns & Exchanges Policy, "The warranty does not cover bands, straps, bracelets, battery, glass, exposed crystals and other embellishments."
To read our Returns & Exchanges Policy, please click here: https://watchesofaustralia.com.au/pages/returns-exchanges-policy
However, we are more than happy to arrange a new strap (including shipping) for you at a discounted price :)
Please reach out to us at: info@watchesofaustralia.com.au we’d like to make this right for you.
Thank you Uma for taking the time to share a review with us, and again we are very sorry for the inconvenience caused.
Brilliant service
Brilliant service, speedy delivery, great product …..ticked all the right boxes. Thank you
18 juin 2022
High quality service and quick shipping
20 mai 2022
orderd a watch gift set- watch and…
orderd a watch gift set- watch and bracelet received just a watch with an invoice that was less than i paid with no explanation
17 mai 2022
Avis spontané
Réponse de Watches of Australia
Hi Maree!
Thank you for taking the time to leave us a review. We are very sorry for this, I completely understand how frustrating this is. It seems that is a mistake from our side, thank you for raising this issue to us. Please allow us to make it up to you by providing you with a store credit. Please reach out to us at: info@watchesofaustralia.com.au
Thank you Maree,
Alex
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