Watches of Australia Avis 89

I recently placed an order on Watches of Australia with the expectation of receiving my items within 2 to 10 days. Unfortunately, my experience has been far from satisfactory. Firstly, after placing the order, I discovered that only half of the products were shipped, and to make matters worse, this portion was coming all the way from the UAE. It has now been stuck in customs review for a month, causing significant delays.

One of the most frustrating aspects of this whole ordeal has been the abysmal customer service provided by Watches of australia. In order to receive even a single reply from them, I have had to send multiple emails, which is extremely inconvenient and time-consuming. It seems that they are not prioritizing their customers' concerns or addressing their issues promptly.

To add to the frustration, the other half of my order has never even been shipped. It's been a month now, and I'm left with half of my order stuck in customs and the other half missing in action. This level of poor service and lack of transparency is unacceptable.

I understand that delays and issues can occur during the shipping process, but the lack of communication and the failure to fulfill the complete order are major letdowns. As a customer, I expect transparency, efficient customer service, and timely delivery, none of which have been met by Watches ofaustralia.

I would strongly advise potential customers to exercise caution when considering placing an order with this website. The hassle, delays, and lack of communication make for an extremely frustrating and disappointing shopping experience. I regret choosing Watches of australia and will be looking for alternatives for my future purchases.

I ordered a watch 4 day's ago a diesel Mr daddy. The shipping address was incorrect on my google pay so I emailed these guys straight away to advise them of the actual address. I've heard absolutely nothing no response whatsoever that's 6 emails later a message on Facebook and whatsapp and nothing in return. The customer service seems non existent at this company 🙄

I ordered a watch with the website and after a search i done, i came to know with exactly same website setup 2 different companies is operating. How Come? One is this company and the other company's name is " The watches men & co." They are offering for a much better price than this company. They are 100% authentic as well. Two websites with the same setup but with different prices operating from New Zealand. Suspicious!! I emailed them and I contacted them for an explanation via WhatsApp but no response that's why I'm reviewing here. Looking for a proper explanation at least here.

Ordered on the 5th June, websites states 5-10 days to receive order- I STILL DONT HAVE IT. Emailed company they said it would be here before the weekend, that also didn’t happen. This was suppose to be a sentimental gift that’s now past the anniversary date and this watch now has no meaning to me for the purpose i got it for. Unhelpful wouldn’t purchase anything again.
Ps- write your sassy comment back i can’t wait to get a proper response

I would like to thank Eric for the great support. He helped me answer plenty of my questions before placing the order. I received my package in 5 days and in good condition. 100% recommend.

This is the second watch I have bought from them. The price is fantastic for genuine product and the service was brilliant. Easy to use website and fast, hassle free delivery. I would recommend this to everyone.

Do not buy fake watches. You’ll get a letter from customs

My first order with Watches of Australia and won't be the last. I've been looking for the Maserati Sfida everywhere but wasn't able to find it at a decent price till I found it with these guys. Great cost and package arrived in good condition + very quickly. Did not disappoint.

What a reliable company with excellent customer service and great prices! My order arrived super earlier than expected + my Diesel watch looks amazing! can't wait to wear it and show it off.

Amazing customer service they handled my issue very well and highly recommend shopping from this website as well as having very nice looking products. 5 Stars

I 100% would rate watches of Australia 5/5
Customer service is there.. shipping and delivery is accurate. Beautiful watches and well packaged.

Watches of Australia is my go to for gifts and occasions. Their customer service is beyond the top, Eric always goes above and beyond to answer my questions and queries. The quality of the watches are super high, looks exactly like the images and my always meets my expectations.

Edited:

I received my watch today via DHL post, very happy with the product. Got exactly what I saw on the website also satisfied with the way they comminicated regarding the parcel arrival details. It was unfortunate I did face a little trouble earlier with their reponses, but since I received what I ordered for, I am satisfied and a content customer and take back my words and will say they do deliver what you order for, thank you Watches of Australia🙏

wow these watches are amazing! I purchased multiple watches and they gave me a free ring. Thank you team for small gift.

Got my watch very quick and in perfect condition. Lovely experience.

WOW! Thank you so much we love it. Michael Kors parker watch.

Horrible experience with this company. I purchased a watch for my partner and it arrived looking like it was never checked before it got shipped. So I sent it back with my own money.

Now, I got the package back but they shipped a different one, same brand but different watch; Did not even ask me to check if it’s fine. Also, they sent me a watch without the actual box, it was put in a box that the watch can barely fit on, it’s like a box for bracelets. It is meant to be a gift but how would I give this if the packaging looks like that. I would rather get a refund than give my partner a watch that looks like I just got from the market because it does not have a proper box.

They we’re communicating really well with me before this last package but now, they just stopped replying to me.

The band on the watch lasted four wears ( six weeks) before it broke. They claim their guarantee doesn’t cover broken watch bands and won’t replace it. Now any normal company would have immediately replace this band and ask for the broken one back so they could take this up with their supplier, not in this case. Also under Australian consumer law we are allowed to expect goods to meet minimal standards and this band has not met this expectation and should be replaced without question. Not a happy camper.

15th Feb - update matter is being escalated to Fair Trading.

Watches are NOT Australian stock despite being advertised as so. You pay for express postage and then find out that it’s being shipped from the Middle East. whats worse is bank charges you an international transaction fee the following day after payment is made.

I am very happy with the watch and the after-sales service from Watches of Australia. I paid less than 1/3rd retail price and received my item very quickly. Highly recommend!