Watchfinder Avis 

** Updated - 14th June 2025 **

I was contacted a week later, by Rachel, Global Head of Client Relations. Rachel was professional and resolved the matter easily.

Further contact with the Watchfinder team was timely, professional and completely satisfactory..

Credit due to the team who helped resolve this matter.
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Extremely Poor Customer Experience and Aftercare – Avoid Watchfinder.

I recently approached Watchfinder regarding the sale of my Breitling watch. Although the final offer was considerably lower than the initial estimate, I understood the process was non-committal and accepted that outcome. However, the real issues began upon the return of my watch.

The original proof of purchase was not returned, and the box—which had been sent in immaculate condition—was returned dented and water-damaged. The outer packaging was completely intact, indicating this damage occurred while in Watchfinder’s possession. I contacted them immediately and while they were initially apologetic, their response was slow, uncoordinated, and unsatisfactory after months of emails and phone calls.

I had to request compensation (none was offered) to reflect the lost value and/or a partial payment along with a replacement box. A replacement box was promised but never arrived, despite confirmation it had been dispatched. Meanwhile, they withheld any financial resolution while investigating the missing receipt—only to later admit they had destroyed it, citing it as "standard practice" for customer security, despite no sale having been agreed.

What followed was a deeply frustrating experience with their aftersales team. I had to chase responses weekly via phone and email—progress was only made when senior managers were copied in. The aftersales relationship manager ignored requests from both me and colleagues, eventually offering a token £150 for the destruction of the receipt and refusing to acknowledge the broader impact of their errors.

I suggested a fair exchange based on their average sale price for my model, but this was met with resistance. Rather than address the situation professionally, Watchfinder seemed more interested in profiting from my loss.

In short, this company showed a complete lack of customer care, accountability, and after-sales professionalism. I'm relieved I tested them with a lower-value item and didn’t entrust them with higher-end pieces. Avoid Watchfinder at all costs.

I tried to sell my Rolex Datejust via Watchfinder and despite the fact their phones were never manned in their Maidstone head office or their boutique in the Royal Exchange in City of London , I found them not to be trustworthy and dishonest.They gave an initial valuation of my 2021 41mm watch with blue dial , Dec
2021 with box and papers as £6250 , this was less than the £7000 I wanted but I accepted it . I offered to bring the watch to their London office for their inspection etc , which I dually did , a few days later they came back with a price reduction stating the watch was losing time and had dents but it did not as I had shown it to another watch dealer .who offered me £6150 at the rime. Also it never lost time and I was sure of that , I also reiterated it would be covered under the Rolex International warranty which had another 2 yrs before expiry. In my opinion this is a conn to get you down further on their initial price offer and deception on there part, especially as they had my watch, box etc for 7 days and now got me in the frame of mind to sell my watch , I left several messages to discuss with Jay and Scott at the boutique and also despite repeated unanswered emails sent by me , I eventually accepted their offe out of frustration .I would not recommend anyone in future to sell or even buy a watch via them as one thing I cannot stand is dishonesty. I hastily accepted their final offer I told them my mother is coming to end of life and on palatine care and I had more pressing issues but the dishonesty was bothering me I asked them to reurm my watch as I did bot want to sell the watch to them anymore but they are refusing me my watch back and stating its now thier watch and they atr processing my payment of £5950 ,£300 less their initial offer . I will be taking legal action I am sure. I have previously bought and sold Rolex and Omega seamasters with other dealers but never experienced this kind of salesmanship and deceit.

After several transactions my last one has been slow and their words were “we are wasting each others time” very cheeky so o cancelled the transaction and it will take five working days to get my watch and money back.

Ich habe im November 2021 eine IWC Pilot Uhr gekauft und bin mit dem tollen Service, der schnelle Kontakaufnahme und Lieferung äusserst zufrieden. Sehr empfehlenswert!

My experience buying a watch at watchfinder was flawless, my advisor (Hessel Ruijgh) answered multiple questions in a very timely fashion and his responses were always transparent. In addition, the watch arrived in excellent condition. I would highly recommend watchfinder and Hessel!