Watsons Pantry Avis 

Inês Duarte was the nicest person to come to my door, so professional and kind, explained everything in detail and we had a thoroughly enjoyable time spent with her! She’s just fabulous!

Such a weird experience with a pushy salesman at the door.

I explained to the gentleman cold caller that I would be interested as I have previously looked into milk deliveries before. But even though I said I was working, he insisted that I get my phone and scan his QR code to place an order there and then (even though I said I want to do it later, so I can work out what I need and when). He continued adding milk to my basket on my phone and then proceeded to the checkout asking for my details. As soon as I said "no, I don't want to order right now on my doorstep" he instantly closed my internet tab on the phone and handed it back to me. When I questioned why he did this, he quickly explained that I am not able to do this without him being present as I "would not be able to get it linked to the street". Then he walked away very quickly, whilst I stood at my door with a puzzled face!

Was weird, I was all for looking at placing an order but this just sends alarm bells.

I'd advise avoiding this company, looking at the other reviews as well as my own experience!

Will be cancelling my orders. The Sales Rep David was actually a really nice guy and signed up on the spot because of this. This is not something we tend to do as signing up on the spot has led to disappointment- this being another example. First delivery was delivered in the bushes of my neighbours house - so no one knew it was there. This was milk and egg on 10.08 so nice and hot. This also took quite a while to resolve and my conducting door bell investigation. Second delivery again delivered to wrong address- which is quite surprising as our address is on the wall (door number and street name). The person who delivered did take a picture although they were clearly moving at tje time so quality was shocking. 3rd delivery we did get out items to our door yay! Eggs were fine.

The milk on the other hand. Once opened will go off quickly. Like 48 hours quickly. It won’t smell or curdle like you would expect. No. Just the awful taste of spoilt milk. Which is exactly what I don’t want to be feeding my toddlers who already have food adversions. There is no notification to say the delivery has been made. The prices are not cheaper than the shops and we’ve worked out that actually we are already buying items from the shops so adding milk and eggs to the list isn’t hard so this delivery is a little pointless. I thought it would be farmers milk but nope. Just expensive corner shop milk - which we would only opt for in total emergencies not regular deliveries

Guy told me I had to place an order there and then on the doorstep to get the 30% off. I thought, no worries, I'll edit the order later. The guy selected an apple juice and without my knowledge set it to recur every week. Immediately after placing the order I cancelled and had a confirmation to say it had been cancelled. I discovered the recurring order and couldn't find a way to cancel all at once, so manually went through and cancelled into sept. Yet the apple juice keeps arriving and I keep being charged, and I can't find any pending orders to cancel. I've now had three apple juices delivered despite doing everything I can to cancel, not helped by warnings that the site is a scammer's e-store. I wanted to buy milk, but I don't dare order any in case it becomes another endless order.

Watson's Pantry came to my house twice, both times uninvited. Please stop bothering people at their homes, especially twice within a few hours.

Door knocking after 8.30pm, in the front door quicker than a drug crazed burglar. Relentless chat for an 1 hour. Requested to take pictures inside the house. Strange experience, much more troublesome than dealing with gentleman who offer to tarmac your driveway. Please do not visit again or I’m calling the police.

Good selection to choose from, frictionles service, good communication from them if anything changes or becomes unavailable, quick to refund any monies back to you and flexible delivery options including skipping for holidays etc. Great service.

Scam artists. The sales rep asked me to scan a QR code on the doorstep. My phone flagged it up as a malicious site. So no chance. Do one!!

Tried the services for a couple few weeks, after a very pushy sales person persuaded me.
Prices were slightly cheaper with the promotion given, but we realized that the quantity was less and the price was more than normal supermarkets.
Although, we had not placed an order for milk, a 2 litre carton was still delivered and left outside in the sun without our knowledge until we picked it up late morning.
Sent an email to Watsons customer services asking them to cancel our account as we did not wish to make payment for the milk we did not order. We requested Watsons Pantry to close our account and send no more deliveries in the future.
We did not receive any response to our email. Very disappointed.!!

The last few weeks the milk has gone off very soon after opening but still well within the use by date.

Rubbish that you cannot check if they deliver to you with going through all the refistration stuff and setting up an account tgat will only, probably, be used by them when selling the details, if they do not deliver to your area. Stick to the proper delivery companies.

The delivery service and products are fine, although there is not a huge choice and you have to be careful what you order as some items, like branded cereal, are much more expensive than the shops. We signed up believing that we were supporting local farms but I can not find anything on their website to support this, in fact I cant find anything to show where the products come from. All our deliveries though have been on time and correct.

Always delivered on the day and early morning

Exceptional service from this company. They have never missed a delivery and I have never been missing any items plus everything is always fresh. And the prices are better than my local shops and it gets delivered to my door! What more could you ask for.
Thank you Watsons Pantry

Ordering is easy and very flexible. Have had no issues at all with the delivery always there within the times they say on site. Customer service is helpul and very freindly. Overall an excellant experince.

Very good service and the best overall price I have found for the products I order

Was talked in to having an order of milk by a nice sales rep. He did lie to me though, we normally have organic milk and so it is important to us where the milk comes from. He stated that he was a farmer and the milk was from local a Derbyshire farm. He asked where I would like the milk leaving and I showed him a box by the door and wrote this on my order. The milk was left on the pavement in the full sun, we live on a main road! The milk was Freshways brand, obviously just been picked up from the cash and carry and chucked outside our house, not even bothered to take out of the cellophane wrap and put their Watsons Pantry stickers on that are advertised on the website. What a scam!
Glad I didn't order anything else. Below any standard food that is sold at corner shops, with a completely unappropriate "Watsons" brand name, that they don't even bother to use on the goods
Someone is having a laugh🤣

My experience with Watsons Pantry was a bit of a mixed bag.

The salesman who knocked on my door was genuinely very friendly, polite and chatty. However, I didn't appreciate being encouraged to sign up there and then before I'd had the opportunity to go away and review the website in my own time. I was asked to scan a QR code and register on the spot, which is something I would normally never do. The main reason I agreed was because I wanted to support the farming industry and the producers behind the products.

I also explained that I was very busy, but despite that, the salesman insisted on giving me what was described as a "brief" sales pitch. In reality, it lasted almost 20 minutes and included selecting and paying for my first order there and then. Personally, I don't think this is the best sales approach, and I'd suggest Watsons Pantry reviews its doorstep sales tactics to give potential customers more time and space to make their own decision.

That said, once I put the sign-up experience behind me, I've been genuinely impressed. The delivery service has been excellent, ordering through the website is straightforward, and setting up recurring deliveries was quick and easy.

One feature I particularly like is that I can order just a single crate of bottled water without having to meet a minimum spend. I often struggle carrying heavy water crates from the supermarket to my car, so having them delivered is a real bonus, especially while the free delivery offer is available.

The product prices are reasonable considering the specialist nature of the products, although it's worth noting that my current prices include a temporary 20% discount.

Overall, despite my reservations about the initial sales experience, I'm pleased with the quality of the service and plan to continue using Watsons Pantry for now. I'll reassess once the free delivery and introductory 20% discount period comes to an end.

Extremely pushy sales people. Was practicly forced to scan the QR code at the door, to buy a carton of 6 eggs and a thing of milk and didnt let us do it later and then pressured us to take a photo as well which i found so weird?? The sales reps were nice but so extremely pushy that it made us feel uncomfortable and i kept thinking the busines was a scam until i searched it up and even now im still concerned. The idea seems great and supporting farmers is something i am interested in, but the way the sales reps were acting made me develop a negative image of the business. We felt so pressured and forced to sign up and pay that it made the whole experience so uncomfortable.

We have had the same person knock on our door 3 times today. They employ high pressure door to door selling tactics. I do not like this approach. It’s 2026. Trying to get me to sign up on the spot via QR code. They were not interested in me visiting the website at my leisure which suggests all they care about is the commission made on the door step.