Watsons Pantry Avis 

Very nice service. Overall good products and easy excess to oder.

Having both the milk & breakfast bundle at the moment weekly. Discounted it was cheaper than any supermarket I could research (and I'm extremely thorough), undiscounted it's still great value for money for what it is.

Signed up a couple days ago. Don't understand how this hasn't become more popular or widespread throughout Alvaston.

Site is flexible, the rep I spoke to was extremely honest (5'9, dark hair, green sweater) guided me through everything.

Cold calling aside, the service itself is fantastic. If anything, the discount given from the rep is 3 months long - & from what I can see I can cancel whenever I want with no hassle.

If you do it, do the bundles, & do it with a rep at the door. The discount they give makes everything less than anywhere.

Will use it for as long as I live in Derby - for the next year or so.

Great milk and great orange juice. Amazing service. Cristina and Fabio were amazing

Milk is always delivered on time, in the place I specified. I haven’t ordered anything else yet, but probably will.

Echoing the other reviews. They came to my door three times in one day (the same guy)!

They've responded saying they don't know it if was there sales guy. He was wearing a Waston's Pantry bodywarmer. How else would I know what company it was from.

Timeliness

came to the house twice in one day, go away take a hint no one answered

Rang my doorbell over 3 times now, this is ridiculous and appalling behaviour when I am trying to work from home in peace (disturbing important client meetings). Do you not understand decent customer service? This has all happened within the space of 2 hours. After looking at other reviews, this happens on a regular basis. Shady cold calling practices in my opinion!

Brilliant service. I have eggs delivered every weekend right to my door. They are always there on a Saturday early in the morning. The process is really easy for cancelling your order for a week or so if you are going away. Don’t kno what I would do without Watson Pantry

I'm giving 2 stars and not 1 because the sales guy was incredibly polite, and I dont want this review to be a reflection of him - its not necessarily his fault.
I was initially interested in the company and service offered, i mean who doesn't love a bit of convenience in a hectic week??
I assumed i would be given the initial "pitch" and then given a flyer or the website for me to peruse over in my own time, but it took me by surprise when the guy started adding things to the basket and then clicking "continue to payment".... I told the guy that I wouldn't be placing an order today and that I got paid on Monday. He asked if I could use my husbands card instead to complete the purchase.....I asked if he needed the sale for commission purposes, he then said "yeah, we don't get paid without the sale". Given he was very polite, I used my disgruntled husbands card to complete the purchase. I figured id have the first few deliveries and then eventually cancel, however after he had gone and I had time to look into the company, I saw all of these reviews!
The pushy sales tactics are wrong, and its a poor reflection of a company if they train their sales team to pursue people on their own doorsteps this way.
Also, to confirm the guy told me "this is not a subscription" but after reading these reviews, that is incorrect information.

I have now removed my husbands card details from the account (before he disowns me or refuses to give me his card ever again) cancelled all upcoming orders, I shall also attempt contacting the company tomorrow to cancel my account. If needs be, we will also block all payments via the bank.

Moral of the story, be strong and tell them "no" from the offset. If you feel youre being pressured, that's wrong and you should just shut the door

Please beware! A lovely girl turned up one evening from forty miles away: her task to secure business. She even ‘set up’ my one time purchase of orange juice that turned out to be a subscription. I have attempted to cancel this on line and even emailed customer service who have not replied.
I hate pushiness and should have been firmer and resent a deliberately complicated way of extricating myself from this sort of business. It is not transparent and the realisation that orange juice had been sat on my door step all day caused me to check my bank details to find the charge had been taken and the next one too.
I have removed my bank details so out of pocket on a bottle of cooked juice!

Please shoo their sales persons away , their services are shit . Somehow the person who knocked on my door managed to get me subscribed to this , and I was expecting the order to be delivered . But apparently they have delivered it to the next noor neighbour and when I called to enquire they refused to get my order delivered . Yes the refund was initiated but the question is your services are not reliable at all , your milkman can't read the address , and they will embarrass you in front of the whole family , pathetic service !!

I always forget the necessary
Things when shopping; You get home and you have forgotten. Milk, butter,eggs,etc ( I,m a man) So when Watson,s came along I booked the regular shopping I always forget, once every fortnight, and it works for me.They are so adaptable for your needs.

It is very easy to use the app to change the usual order.
The order is always delivered when it should be.
The eggs are really good.

They put you on a subscription without telling you. I didn't see anywhere that said it was a subscription when I placed an order and specifically asked the sales rep, who said it wasn't. Items delivered fine, but it's very difficult to cancel - you can skip deliveries but only for a set time period. I couldn't remove my payment details on the website, or cancel my unwanted subscription and now have to ring up. Wouldn't have an issue otherwise, but this all feels very dishonest. It also claims to be from local farms, but I've not found any evidence of this. Could be true, could be a lie, who knows?

Limited product range and disappointed when milkshakes were off on delivery and yoghurt pots blown up. Queried with customer service and got told it was due to the hot weather and poor storage. Nigh were collected from the doorstep at 12.30am shortly after delivery.
All too much hassle

products are decent, but was set-up as a subscription purchase by default despite being told on the doorstep that it wasn't a subscription service.

no emails to tell you about an upcoming payment so you're aware of this to cancel.

Not enough dates on items and don't really listen to what you say.

Yehia was very friendly and knowledgeableI look forward to my new weekly deliveries

Let me preface this by saying these fraudulent transactions are NOT the subscription service. They were very obviously fraudulent and for random amounts.

Had a chap come to our door, he was very pleasant and polite, he did take my phone (with my consent) and started pressing all sorts whilst I was distracted with my wife but I thought he was just navigating through products. We placed our order, got charged the expected £3.60 and thought nothing else of it.

Fast forward a few days later and problems arise.
One day after I placed my order (inserted card details) I get a random transaction for £0.00 to a random merchant using the same card I signed up with, two days later I had multiple attempted fraudulent transactions and two that actually went through - contacted my bank and had them reversed.

I am very careful and knowledgeable about my security and online shenanigans - that bank card is used nowhere else except from “normal house” stuff (mortgage, council tax, etc) and signing up to Watson Pantry is the only outlier.

My bank confirmed that the payments used required the CVV (3 digits on the back of the card) to be used, and the only possibility is that it was done through Watson Pantry.

I’ve currently requested a Subject Access Request to pull all my collected data from them, I’m cancelling my account and telling them to remove all my information.

My bank card has had to be cancelled and thankfully my money is secure, but all this over some milk and eggs - unbelievable and a disgusting thing to do, especially to working class people; I’ll be doing everything I can to advise people against this abhorrent company.