Booked a service because my Wattbike lost the ability to regulate the load. Edward the engineer called to set a date and called again on the day with an ETA which allowed me to get a walk with our dog. Edward then did a service, replaced some parts and the chain then tested everything before he left. Very pleased with service and definitely value for money.

Good communication, Booked service, engineer called with ETA, arrived on time, work carried out without fuss.

Since purchasing I have had nothing but issues with pairing the gears.When they do pair they unpair after a ride so in all this has been a dissapointing and expensive mistake.

Steve Kitchin, the Wattbike service engineer provided excellent service. He was friendly and knowledgeable and gave my bike an excellent service. Thanks

Excellent service and very knowledgeable

Great service from Edward - bike all serviced and we solved some of the difficult issues we've had with the Atom!

Hope to order some arm rest pads soon to finish her off.

The engineer called to let us know he was half an hour away, was able to diagnose the fault, he replaced the faulty sensors chain, and checked our bike over. He made sure our bike was in perfect working order before he left.
Excellent service thank you.

Edward the engineer turned up when expected and was very efficient with the service. Explained lots about what he was doing so I understood the work being carried out. Did think I might do the service myself in future but will stick with getting the professionals put

The engineer that came to visit my house (Edward) was brilliant on time showed and explained all the work he was doing, which was part of the service I paid for and he was done in less than half an hour gave me his details in case I need to contact him in the unlikely event there are any other issues with the repairs he done. Will definitely use him again.

Bought a grade A refurbished Atom v2 and some accessories. Had immediate contact from customer support saying there had been a mix up and grade A wasn’t available. They sorted me a grade B very quickly, reduced the price and knocked off the cost of the Wattbike mat as a gesture of goodwill. All now received via couriers - excellent experience and functioning well. Happy with grade B at the better price. Impressive piece of kit. Highly recommend

Can’t fault the service from start to finish.
My initial enquiry with the customer service department was dealt with quickly and efficiently.
My service engineer, Edward, was extremely helpful and went the extra mile in arranging a suitable date for the service. On the day he contacted me with an ETA and arrived bang on time, was very professional, answered all my questions and completed the service efficiently.
Well done Wattbike.

Efficient and friendly service.

My Wattbike atom gave up with an electrical fault, I sent it back to them for a service (really expensive). They promised me a replacement bike while it was away, never turned up. Then they sent me my bike back and it was completely unusable!! If you turned the crank it sounded like there was a bag of bolts inside the working. Eventually got a guy to come to take a look and someone at Wattbike had inserted the wrong length screw that was grinding on the flywheel. It’s AMAZING that no-one at Wattbike actually checked whether it was working having charged my hundreds of pounds for a “service”. Surely a service involves making sure it works. I’ve basically given up on the product, I’ll stick to my turbo. Might work for gyms with loads of money and bikes, but it doesn’t really work for home use. Atrocious service.

Edward from Wattbike visited today to give the Wattbike its first service, I found Edward to be polite and informative and respectful of the property and would have no issue recommending the service to other Wattbike owners.

From having a slow start 'Adam in customer services' took my issue into consideration to which He promptly delt with.

Great job, great guy, efficient and knowledgeable - thanks

Awesome work by Edward from Wattbike - we were kept informed throughout on timing and was a pleasure to have him in to give it a service!

I had an issue with my handlebars on the Atom. The team at Wattbike sorted this out within a day after dropping them off at their workshop. This was following a service at home. Overall, the service of the bike and their customer service was excellent.

Easy booking service system for my Wattbike next generation. I was contacted within 24 hours via email and date arranged within 48 hours. My service schedule was under 2 weeks from time of purchasing service. I was kept fully informed of date and time of visit. I had a text message the morning of the service informing me of his arrival time. The service was quick and area around kept clean. I was informed about what was being done and changed throughout the service. Wattbike works well afterwards. Will have no hesitation to use again.

Hi I original gave WattBike a low review due to software and technical issues and despite some initial reservations with their CS team - following some good old fashioned verbal communication I feel they fully deserve 5 stars. It's not easy for these often under resourced Teams - my one feedback to WattBike Directors - invest in great CS (all channels) in line with marketing and sales growth - feels to me like you have uncooked your spend...thanks Charlotte for being a superstar....