Fantastic training tool for cyclists. Appears to be very well built and has a solid feel on the bike. This is particularly good when completing all out sprints. Not all trainers feel this stabl... Voir plus
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Lisez les avis des autres
Service arrange and completed within a timely manner. Engineer knowledgable. Work carried out to an excellent standard. Bike running better than before now. Would highly recommend. Customer service we... Voir plus
Had a tech issue with Wattbike, once we established there was a bike not software issue things were quickly solved. Bruce the engineer was excellent and informative and gave the bike a good service. C... Voir plus
L'entreprise a répondu
Had a problem with the Atom - the tech team were first class. It could be fixed with a service so booked one on line.The first offer of a service date wasn’t great but they soon rectified that. T... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Vélo d'intérieur
- Club de cyclisme
- Magasins d'appareils de fitness
- Vente d'équipement de fitness en gros
- Cyclisme sur route
- Magasin d'articles de sports
À propos de Wattbike
Écrit par l'entreprise
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Coordonnées de contact
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, Royaume-Uni
- info@wattbike.com
- wattbike.com
4,5
Excellent
3 k avis
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Engineer good - Wattbike customer service - shocking
Engineer was good when he finally arrived.
Wattbike took full payment over 4 months before the actual service, gave no updates and communication was non- existent. I had to continually chase to be either hit with AI responses or basically told they had no idea when they could fulfil my order.
Dreadful.
Edit - wattbike have reached out post this review and made clear how they’re approaching the issues with services. They also partly refunded some cost which has gone a long way to resolving things. So I’ve changed this from 1 star to 3 star on that basis.
16 février 2026
Réponse de Wattbike
Hi Mike,
Thank you for updating your review and for taking the time to acknowledge the support provided following your original experience.
Firstly, I do want to again sincerely apologise for the delays, lack of communication, and frustration caused throughout the servicing process. We completely understand how disappointing it must have been to wait such a long time after payment whilst struggling to obtain clear updates.
I am however pleased to hear that the engineer visit itself went well once arranged, and that our follow-up actions and partial refund have helped go some way towards resolving matters for you.
We have been actively reviewing and improving our service processes and communication following feedback such as yours, particularly around lead times and customer updates, and your comments have genuinely been helpful in highlighting where improvements were needed.
Thank you again for giving us the opportunity to address your concerns, and we hope you continue to enjoy using your Wattbike going forward.
Kind regards,
Charlotte
The whole process worked well from…
The whole process worked well from initial contact through to completion.The service company contacted and kept me informed all the way and the service engineer was efficient and answered my questions
9 mars 2026
Avis spontané
Réponse de Wattbike
Hi Locky,
We're happy to hear that the process, from the initial contact to the completion, worked well for you. We appreciate your positive feedback regarding our service and the engineer's efficiency.
Happy Cycling!
Team Wattbike
Mixed; good result, poor admin.
Booked a service for a Watt Bike we had purchased previously. Ultimately the end result was good, but lots of problems in between - came to collect from the wrong address, our loan bike was not the same quality as the one we had so members noticed the poor performance, it took multiple weeks longer than we were told at the start, and then they went to the wrong address again to recollect at the end.
So mixed.
12 février 2026
Réponse de Wattbike
Hi John,
We are happy to hear that you received prompt and efficient service. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
I had a Wattbike service and I thought…
I had a Wattbike service and I thought it was good value for money. Many parts replaced and the bike is running much better now.
The engineer was very efficient and pleasant.
13 février 2026
Réponse de Wattbike
Hi John,
We're happy to hear that you found the service valuable. It's great to know the replacements improved your bike's performance and that you found the engineer efficient and pleasant. Thank you!
Happy Cycling!
Team Wattbike
Réponse de Wattbike
Hi Neil,
We're happy to hear that it's easy to use. Thank you for your positive feedback; we appreciate it greatly.
Happy Cycling!
Team Wattbike
Excellent service
Excellent service. Really polite and helpful, phone up in advance and went the extra mile to ensure the bike was in tip top condition. Edward was an excellent representative of the company, that matched the great services I received.
12 mars 2026
Avis spontané
Réponse de Wattbike
Hi Michael,
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the service and the extra effort to ensure the bike's condition. Thank you for your feedback.
Happy Cycling!
Team Wattbike
Very happy with my WB service
Edward did a great job servicing my WB - his communication was excellent, he turned up when he said he would, he did exactly what I wanted him to, and the dog loved him.
12 mars 2026
Avis spontané
Réponse de Wattbike
Hi Charlotte,
We're happy to hear that the service was excellent. We appreciate your positive feedback regarding the communication, punctuality, and the work completed. We're also glad the dog approved!
Happy Cycling!
Team Wattbike
Réponse de Wattbike
Hi Phil,
We're glad you found our service and training aid helpful. Thank you for your positive feedback; we appreciate it!
Happy Cycling!
Team Wattbike
All round professional
Arrived on time. Texted ahead with ETA. Checked the whole bike and replaced all worn parts. Left the place tidy
9 mars 2026
Avis spontané
Réponse de Wattbike
Hi RJ,
We're happy to hear that the service was punctual and comprehensive, and that the work area was left clean. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Wattbike
Great product prompt delivery & interest free payment scheme what's not to like
6 février 2026
Réponse de Wattbike
Hi Jonathan,
We're happy to hear that you had a great experience with our product and payment options. Thank you for your positive feedback; it means a lot to us.
Happy Cycling!
Team Wattbike
I had issues with pedal fixing that…
I had issues with pedal fixing that needed some further work on and Louise and team sorted this very quickly abd professionally to get things working asap
Very impressed! Joe the engineer was a star too!
4 mars 2026
Avis spontané
Réponse de Wattbike
Hi Roland,
We're happy to hear that the pedal fixing issues were resolved quickly and professionally. We appreciate your positive feedback and are glad the engineer's assistance was so helpful!
Happy Cycling!
Team Wattbike
Great service _ bike works a treat
Great service _ bike works a treat - quite costly though at £200.
5 mars 2026
Avis spontané
Réponse de Wattbike
Hi Mark,
We're happy to hear that the bike works well! We appreciate your feedback regarding the cost of our service.
Happy Cycling!
Team Wattbike
Edward was professional and efficient
Edward was professional and efficient. This was a standard service which replaced all worn parts feels back to new
5 mars 2026
Avis spontané
Réponse de Wattbike
Hi James,
We're happy to hear that the service met your expectations! It's great to know the work completed made it feel like new. We appreciate your positive feedback.
Happy Cycling!
Team Wattbike
Terrible Customer Service
After spending a considerable amount of money on a ‘high end product’ I’m afraid the customer service has been completely the opposite. After reporting an issue in November 2025, spending over £1000 on maintenance and parts, it is now March 2026 and my Wattbike is still not functioning correctly. At times, I have waited over 3 weeks to get a response from the Wattbike team. Having been a real advocate of the bikes for some time, I’m afraid my confidence in the company has been completely lost and I now wouldn’t recommend them. If/when my bike is fixed, I’m seriously considering selling it as I wouldn’t want to go through this process again
5 mars 2026
Avis spontané
Edward (technician) visited to…
Edward (technician) visited to investigate the noise from the bike - knew what it was straight away and resolved quickly! Friendly and gave good advice, so pleased I chose buy a Wattbike with great support!
5 mars 2026
Avis spontané
Réponse de Wattbike
Hi Jamisms,
We're happy to hear that the technician quickly resolved the issue and provided helpful advice. We're so pleased you're happy with your Wattbike and our support! Thanks for the positive feedback.
Happy Cycling!
Team Wattbike
wattbike atom service
Had my wattbike atom since 2021. First time getting it serviced after a recent house move. booking was easy and got offered a visit within a few weeks.
Very happy with how thorough the process was and bike runs really smoothly now.
27 février 2026
Avis spontané
Réponse de Wattbike
Hi Craig,
We're happy to hear that booking your Wattbike Atom service was easy and timely. We're glad the service was thorough and your bike is running smoothly after your house move. Thanks for your positive feedback!
Happy Cycling!
Team Wattbike
2 Months waiting for a service
Updated to 3 Stars :Since had a phone call from Customer service very polite Lady explaining the challenges etc and listened to my frustration
2 Months waiting for a service was the first response i got from the engineer when he sent me a message for 12th May: i messaged back to say do you mean March, , eventually got one planned in for 13th April even then that was a challenge too . I have had a few services from Wattbike in the past and have a PRO and A atom so was really disappointed of this service , but they are happy to take the money first, lets just hope this is a one off experience and other customers don't have to wait so long
3 mars 2026
Avis spontané
Réponse de Wattbike
Hi Ross,
We're happy to hear that you had a great experience! Thank you for your positive feedback; we appreciate it.
Happy Cycling!
Team Wattbike
Successfully arranged for Wattbike to be collected and then delivered when repaired. They were slow to be able to do the service and communications were not great
Successfully arranged for wsttbike
8 décembre 2025
Réponse de Wattbike
Mr Cooper,
We're happy to hear that the arrangement was successful. Thank you for your feedback regarding our communications, we will work to improve on this.
Happy Cycling!
Team Wattbike
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