Delay in supply chain meant I wouldn’t get my new Wave Trailblazer single seater before my holiday, they went above and beyond to make sure one was delivered to me a week before I was due to go away... Voir plus
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Lisez les avis des autres
Shout out to Esther at Wave for making my purchase of the Recon 3.0 SUP much easier today! I wished you guys would deliver directly to Cyprus, nevertheless I managed to find some willing forwarders. I... Voir plus
L'entreprise a répondu
Updated review as the wave team were great at resolving our issue, new board was sent out almost immediately and arrived the next day, and after using it yesterday seems to be great. Really stable and... Voir plus
L'entreprise a répondu
Firstly - their customer service is amazing. Even on an Easter bank holiday, Antria was super responsive and helpful. Second - delivery - I was stunned that the delivery came the next day! I've... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Sports d'aventure
- Magasins d'articles de canoë-kayak
- Magasin d'équipements sportifs d'extérieur
- Magasin de surf
À propos de Wavesupboards
Écrit par l'entreprise
Wave offers a wide range of premium stand-up inflatable paddleboards (SUPs) and kayaks for every adventure.
SHOP NOW
WaveSupBoards.com provides a curated selection of stand-up paddleboards, designed to cater to all levels of paddlers, from beginners to professionals.
Explore our popular models:
- Cruiser SUP Range – Perfect for leisurely paddling and recreational use.
- Tourer SUP Range – Designed for long-distance paddling and enhanced performance.
- Woody SUP Range – Beautifully crafted boards with a wooden finish for style and functionality.
- Pro SUP Range – High-performance boards for serious paddlers and competitors.
Additionally, we offer a selection of versatile kayaks:
- Kayak Range – Lightweight and durable kayaks for any water conditions.
At WaveSupBoards.com, we are committed to providing quality products, outstanding customer service, and fast shipping. Our boards are built with eco-friendly materials to ensure sustainability while delivering superior performance on the water.
Whether you’re exploring a calm lake or paddling out on the ocean, our SUPs and kayaks will enhance your experience and help you create lasting memories on the water.
SHOP NOW
Coordonnées de contact
9-10 Charlotte Square , NE1 4XF, Newcastle Upon Tyne, Royaume-Uni
- 441138683726
- customercare@wavegobal.com
- wavesupboards.com
4,5
Excellent
1 k avis
A répondu à 89 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Amazing product, poor customer service
Final product ended up being fantastic, but the customer service I experienced was really disappointing. I bought a paddleboard from Wave three years ago, and the whole buying experience was brilliant. Therefore, I bought a changing robe from Wave last year, and the customer service was incredible after a mishap in their warehouse. They supplied me with two changing robes for the price of one due to a delay, and they were really easy to communicate with to sort the issues. I was so happy with these experiences, that I bought an inflatable kayak from Wave this year. However, the kayak came with very poor instructions regarding inflation. The instructions did not contain crucial information about how to inflate the kayak, so I could not use it immediately. I used the online chat on the website, which seems to be AI. It could not answer my query so put me on a list where I received an automated email asking me to reply to this with more detail regarding my query. This email address was just a bunch of jumbled letters and numbers, and did not seem legit at all. I managed to find a second customer care email address for which I contacted with my queries and photos. I received no response despite chases. I then found the email address used for communications from a helpful staff member last year, and again no response. After a couple of days, I finally received a response with apologies and guidance, however the guidance contained simple instruction saying I needed to ‘to insert the hose into the side of the kayak and start pumping’- this was completely ridiculous advice given I obviously knew this part- my query was regarding the fact that the valves were not correct or clear as to HOW to put the hose into the valve correctly. To make it even worse, the email contained a video link about how to inflate a PADDLEBOARD. I was querying inflation of a kayak, which has completely different valves to the paddleboard. Eventually, I used different videos and guides which I found myself on YouTube, and inflated the kayak. The kayak is of amazing quality and is perfect for use, but the customer service i experienced from Wave was entirely different to the amazing experience I received over the past few years. I am happy with my product but am wary to purchase anything else from Wave due to this recent experience.
24 juin 2025
Réponse de Wavesupboards
Hello Megan,
Thank you for taking the time to share your detailed feedback. We’re very sorry to hear about the difficulties you experienced with the customer service during your recent kayak purchase, especially given your positive experiences with us in the past.
We appreciate your patience in navigating the confusion around the inflation instructions and the delays in getting the right support. Your comments regarding the unclear guidance and the mismatched video are very helpful, and we will be reviewing these processes closely to improve our communication and ensure more accurate, helpful information is provided in the future.
It’s great to hear that you’re happy with the quality of the kayak itself, and we hope we can restore your confidence in our customer service going forward.
If you need any further assistance or have any questions, please don’t hesitate to reach out directly.
Best regards,
Antria @ Wave Team
Had an issue with my fin these guys…
Had an issue with my fin these guys customer service is next level! Fast efficient and reliable can’t rate them enough.. ⭐️⭐️⭐️⭐️⭐️
26 juillet 2025
Avis spontané
Réponse de Wavesupboards
Hello Chris,
Thank you so much for your kind words!
We're delighted to hear that our team was able to support you quickly and efficiently with the fin issue. Providing reliable and responsive service is something we take a lot of pride in, so it truly means a lot to hear that reflected in your experience.
If you ever need anything else or have any questions in the future, don’t hesitate to get in touch — we’re always here to help!
Best regards,
Antria @ Wave Team
Customer service has been great
Customer service has been great. I ordered a SUP, buoyancy aid, dry bag, and waterproof phone case, so i had the full set up ready to hit the water. The SUP arrived very quickly (next day) and was well packaged. However i did not receive the other items, which said they were arriving separately. After a day or 2, i emailed customer service and Jessica, Laurie and Sophie were very quick with a response (on sunday evening) saying they would look into the issue and resolve it.
It turns out that a couple of items i ordered were out of stock, and to rectify this, Sophie has upgraded my Dry bag to the next size up and offered an alternative Buoyancy aid so that the order can be complete. No hassle, no fuss, just understanding, empathy and, a resolution im happy with. Everyone i spoke to was great and very helpful.
Im very happy with the resolution Sophie provided and im happy to wait a couple of extra days for the products to arrive.
30 juillet 2025
Avis spontané
Réponse de Wavesupboards
Hi Jamie!
Thank you so much for sharing your experience!
We’re thrilled to hear that your SUP arrived quickly and well packaged, and we truly appreciate your patience with the rest of your order.
It’s great to know that Sophie, Jessica, Laurie, and the team could provide a smooth, hassle-free resolution with thoughtful upgrades and alternatives. We always aim to make things right with empathy and care.
Thanks again for your kind words and for choosing Wave — we hope you have many amazing adventures on the water with your full setup!
Best regards,
Laurie
Excellent Paddle Boards & Outstanding Customer Service
We ordered paddle boards and couldn’t be happier with both the product and the speedy delivery. The boards are excellent quality and have been a joy to use over the past few weeks. We did have a minor issue, but customer service—especially Jessica—was outstanding. She went above and beyond to resolve everything quickly and professionally. Highly impressed and would definitely recommend this company to anyone looking for a SUP.
14 juillet 2025
Avis spontané
Réponse de Wavesupboards
Hi there Emi!
Thank you so much for your fantastic review!
We’re delighted to hear you’re loving your paddle boards and that they’ve been a joy to use. It’s great to know the quality and speedy delivery met your expectations.
We’ll be sure to pass your kind words to Jessica—she’ll be thrilled to hear she made such a positive impact with her support.
Thanks again for recommending us and for choosing Wave. We look forward to helping you with any future SUP adventures!
Best regards,
Laurie @ Team Wave
I recently purchased a wave Pro 2 SUP…
I recently purchased a wave Pro 2 SUP and my experience with wave has been excellent!
The board arrived within two days and was even better than expected. It's solid when inflated, very stable when moving and can really shift in the water.
The pump works really well, using it it took 6 mins to inflate which I thought was pretty good.
I had an issue with a clip on the paddle (it may have been my fault) and they replaced it within 3 days of contacting them.
It's great when an item is better than expected but it's even better when the company solve a problem so quickly with no hassle. I am very happy with my WAVE isup
27 juillet 2025
Avis spontané
Réponse de Wavesupboards
Hi there!
Thank you so much for sharing your experience!
We’re thrilled to hear that your Wave Pro 2 SUP exceeded your expectations and that you’re enjoying its stability and performance on the water.
We’re also glad we could quickly sort out the clip issue for you — we believe great products deserve great service, and it’s wonderful to know you felt supported without any hassle.
Thanks again for choosing Wave and for your kind words. Wishing you many fantastic adventures on your SUP!
Best regards,
Laurie @ Team Wave
Great customer service
30 juillet 2025
Avis spontané
Réponse de Wavesupboards
Hi there!
Thank you for the kind feedback! We're so pleased to hear you had a great experience with our customer service team. If there's anything else we can help with, just let us know!
Best regards,
Laurie @ Team Wave
WAVE SUP boards and accessories
I have purchased a few times now and it is always great. It is quick service, with friendly staff if you need to contact them by email. Have recommended this brand to friends and colleagues.
23 juin 2025
Réponse de Wavesupboards
Hi there Jocelyn!
Thank you so much for your continued support and kind words! We're really glad to hear you've had great experiences with us and truly appreciate the recommendations. We're always here if you need anything!
Best wishes,
Laurie @ Team Wave
Réponse de Wavesupboards
Hi there!
Thank you for the great review! We're so pleased to hear you're enjoying your paddle board and all the extras included. Wishing you plenty of fun out on the water!
All the best,
Laurie @ Team Wave
A somewhat slow start to resolving my…
A somewhat slow start to resolving my issue but once Antria got involved the issue was resolved swiftly and efficiently, amazing help and great communication. Board looks fantastic , excited to get out on the water
30 juillet 2025
Avis spontané
Réponse de Wavesupboards
Hi there David!
Thank you for your feedback! We're sorry to hear things started off slowly, but it's great to know that Antria was able to turn it around and get everything sorted swiftly for you. We'll be sure to pass on your kind words. Enjoy your time out on the water – we’re thrilled to hear you're loving the look of the board!
All the best,
Laurie @ Team Wave
Great product at a great price point
Great price, great product and the pump blows it in within minutes 👌🏾 highly recommend
22 juin 2025
Réponse de Wavesupboards
Hi there Justin!
Thank you for the fantastic review! We're so pleased to hear you're happy with the price and performance of the product – especially that quick inflation! 💨👌🏾 We really appreciate the recommendation.
All the best,
Laurie @ Team Wave
Awful Communication
Ordered a Navigator Kayak on the 23rd July, 6 days later no communication about the order. Tried chat and contact page, but no response. Frustratingly not able to speak to anyone by telephone. Not good enough.
Wave did respond and explained the situation regarding the order. Unfortunately update e-mails were not received, and I did not notice the note on the order acknowledgment stating the delay in shipping.
It still would have been better if I could have phoned Wave, so I stand by my original comment.
Hi Laurie, thanks for replying. I had an e-mail from Tom who explained the situation fully to me. All resolved.
29 juillet 2025
Avis spontané
Réponse de Wavesupboards
Hi there Richard,
Thank you for your feedback.
We understand how frustrating it can be not to receive timely updates or have the option to speak directly over the phone.
We have requested your details through Trustpilot so we can look into your order and communication history further to ensure this is resolved promptly.
We appreciate your patience and are committed to improving our service.
Laurie @ Team Wave
Thank you Jessica
Firstly, the price was excellent. There was an issue with the courier and Jessica was extremely helpful. Thank you
22 juillet 2025
Avis spontané
Réponse de Wavesupboards
Hi there Mark!
Thank you so much for your kind feedback! We're really glad to hear you were happy with the price and that Jessica was able to assist when there was an issue with the courier. We'll be sure to pass your thanks on to her! If there's anything else we can help with, just let us know.
Best wishes,
Laurie @ Wave Spas
Courier and board standard was terrible
Courier was terrible, said they tried to deliver but was a lie, I was waiting in for the parcel.
The board its self was cool but finished to a very poor standard. Paint/glue marks all over it where it shouldn’t have been. Unfortunately it was needed for a group event so i can no longer return it as it’s been used. Cool board, not the best attention to detail.
19 juin 2025
Réponse de Wavesupboards
Hello there,
Thank you for sharing your feedback. We sincerely apologize for the delivery issues you experienced and for the quality concerns with your board. Please be assured that we take your comments very seriously and will share them with the relevant teams to help improve our service and product standards.
We’re glad to hear you like the board overall, and we truly regret that these issues impacted your experience, especially for your group event. If there’s anything further we can assist you with, please don’t hesitate to reach out.
Best regards,
Antria @ Wave Team
Product was faulty when delivered
Product was faulty when delivered, product was delivered late even though I paid extra for delivery. Refund was refused as out of 14 day period, even though I was unable to check the product as it was delivered lated and I was then away for 3 weeks.
20 juin 2025
Réponse de Wavesupboards
Hello Mark,
Thank you for your message. I can see that a replacement has already been arranged for your order. We sincerely apologize for any inconvenience caused by the delayed delivery and the initial fault with the product.
We appreciate your patience and understanding throughout this process. If you need any further assistance, please don’t hesitate to get in touch.
Best regards,
Antria @ Wave Team
Wave Recon Paddleboard
I bought the Wave Recon - A good value paddleboard for white water and surf. Comes with a waist harness and the bag is comfortable for carrying with the back-cushion. I had issues with the pump and Esther was keen to resolve it - thank you!
27 juillet 2025
Avis spontané
Réponse de Wavesupboards
Hello Tom,
Thank you so much for taking the time to share your experience!
We’re thrilled to hear that you’re enjoying your Wave Recon paddleboard and that it’s proving to be a great fit for your white water and surf adventures. It’s also great to know the waist harness and backpack design have added to the overall comfort and value.
I'm really glad to hear Esther was able to support you so promptly with the pump issue—our team always aims to resolve any concerns quickly and effectively, so it’s lovely to hear that reflected in your feedback.
If there’s anything else we can help with as you continue to enjoy your paddleboard, don’t hesitate to reach out.
Best regards,
Antria @ Wave Team
Well designed SUPs, stylish, value-for-money
Well designed SUPs, stylish, value-for-money, responsible and reassuring customer support
Special thanks to Esther for helping us understand how to improve the lifespan of our boards
27 juillet 2025
Avis spontané
Réponse de Wavesupboards
Hello Josh,
Thank you for your great feedback!
We’re so pleased to hear you’re happy with the service, especially Esther's assistance and the quality of our products. It means a lot to us!
If there’s anything you need in the future, feel free to reach out.
Best regards,
Antria @ Wave Team
Easy to contact and very helpful
Easy to contact and very helpful team. Sophie kindly helped me with my problem- she was friendly and helped me solve the issue straight away.
Highly recommend Wave and the team.
23 juillet 2025
Avis spontané
Réponse de Wavesupboards
Hello there,
Thank you so much for your kind words!
We're really pleased to hear that you found our team easy to contact and helpful — and we're especially glad that Sophie was able to assist you so efficiently. We'll be sure to pass your lovely feedback on to her!
Your recommendation means a lot to us, and we're always here if you need anything else.
Best regards,
Antria @ Wave Team
Fantastic customer service!
I've had fantastic communication and quick responses all the way through my query, Antria very efficiently and politely responded and resolved my issue, super satisfied, love the Wave Recon Paddle Board, purchased for our Wedding Anniversary to make lasting memories, thank you again Antria!
Steve
23 juillet 2025
Avis spontané
Réponse de Wavesupboards
Hi Steve,
Thank you so much for your wonderful review! We’re delighted to hear that Antria was able to assist you so efficiently and politely — she’ll be thrilled to hear your kind words.
We hope your Wave Recon Paddle Board helps create many amazing memories for your wedding anniversary and beyond. Thanks for choosing Wave, and please don’t hesitate to reach out if you ever need anything else.
All the best,
Laurie @ Team Wave
Second to none experience with the Wav
Second to none experience with the Wave team. I originally ordered myself a paddle board which was on a very good deal. I placed the order and unfortunately the service from the delivery company wasn't great due to the parcel being lost. Following this the professional service received from the Wave team was incredible. Immediately investigating and taking action with the issue. After a few days the rectified the issue and sent me a new paddle board. The costumer service team (Antria) was very helpful, responses were super quick and valuable. Will definitely be looking at more products from Wave in the future.
Keep up the good work!
23 juillet 2025
Avis spontané
Réponse de Wavesupboards
Hi there Jamie!
Thank you so much for your fantastic feedback! We're really sorry to hear about the delivery hiccup, but we're glad we could quickly resolve it and get you out on the water with your new paddle board.
Antria and the whole team appreciate your kind words — it means a lot to us! We're thrilled to hear you'll be considering more Wave products in the future, and we look forward to helping you again soon.
Thanks again for your support and encouragement!
Best wishes,
Laurie @ Team Wave
It would be good to talk…
So disappointed with the whole experience. I. Ordered a board on Sunday evening and then tried to a simple request of change of delivery address. as there is no phone number to contact them with I tried via Chat, email, message and Instagram / no response until 1:45pm on Monday where I was told it was too late as the goods had already been dispatched. The item has now been dumped on a doorstep unfortunately with no-one to receive it. They do need to improve their customer service, chat is so frustrating , automated response time is 24 hrs, a simple call would have resolved this immediately.
22 juillet 2025
Avis spontané
Réponse de Wavesupboards
Hello Andrea,
We’re truly sorry to hear about your experience and completely understand your frustration.
While we aim to dispatch orders quickly, we recognise that your request to change the delivery address came in shortly after placing your order and should have been picked up more promptly. We also apologise for the delay in our response and for any inconvenience caused by the item being delivered without someone available to receive it.
Your feedback regarding our customer service and communication channels is very much appreciated — we’re actively working on improving our response times and accessibility to ensure a smoother experience for our customers going forward.
I’ve personally reached out to you directly to help resolve this, and I hope we can turn this around for you.
Best regards,
Antria
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