WeFibre Avis 441

Avoid at all cost! 9-5 weekday helpline absolutely no use on a Bank Holiday when your Internet goes down. Also, if there's a power cut and modem goes off, it can take over 12 hours for it to settle down and work properly. I inherited We Fibre as it was already at the house.

The two men were amaing. They knew what to do and address the issues they faced.

Signed up for WeFibre, waited few weeks but was made aware of this in the first instance however, was done a week earlier. Today arrived a lovely guy Kevin, great job, very friendly and even had his own little hoover for the dust. Connected to Internet WOW what a difference, thanks WeFibre great job 👏

The installation of fibre broadband was very efficient and completed with care. Much quicker than advised.

Reliable most of the time but internet drops out a lot. Unfortunately they don't have any tech support available outside of weekdays, and for a WFH worker this is insanely bad. Will be leaving when contract is up, it's outrageous that my internet has been down all weekend, and won't be fixed till some point Monday (not sure when because of no support team) when I'm supposed to be in meetings from 8.30 onwards.

Working fine - inside wiring tidy and discrete but unfortunately outside wiring not so clever - looks like outside installer ran out of cable pins half way down the wall and used black cable ties on / behind white drainpipe…

Poor connectivity, but more worrying is the customer service. After damage to my property whilst installing the line, engineers agreed to foot the repair bill. Customer service reneged on that agreement, created bogus invoices and I was left with no option but to take them to the small claims court. After winning damages they threatened to disconnect my service. I had to engage solicitors to get them to back down. The customer service was amateurish, immature, impossible to deal with and the whole saga was a waste of time, expense and yet entirely avoidable. The connection itself is patchy at best and the price has increased 25%.

The empathy and helpfulness and patience of your employee.
I was ringing to set up payment from my own account, following the recent death of my husband.

Good quick professional installation. Friendly installer. Ethernet cable needs to be longer giving the customer more choice on where to position the router.

Good customer service but the lag from booking to installation needs to be reviewed.

Both engineers (inside and outdoor install) were friendly, efficient and knowledgable. Minimum disruption. There was quite a gap time wise between the outside and the final set up (didn’t cause a problem for me)

Having seen the WeFibre router before we moved in, I called them on the day we moved … …sorted and connected on the same day! I even got a call later that day to check I was happy with it. Fantastic service and great internet speeds too!

Rock solid fibre broadband at an unbeatable price. We've had only two issues with dropouts with 4K streaming over the last few years and each time the support team have sorted it; first time with a new.router and last time with a remote router firmware update. None of the usual, 'it must be at your end and if we come to fix it we will have to charge you!'.

In short, this is one of the few genuinely great services available in our society. It does what it should!

A sham company. I had a leaflet through the door saying that WeFibre were offering fibre in the area. I ordered WeFibre broadband. I called up and asked how long it would take for broadband to be installed. The person said 4-6 weeks. Five weeks later, I call for an update. The person says they only work in reception and will get someone to call me back. A week goes by, no phone call. I call again. The person on reception takes my details. A week goes by, no phone call back. I call for a third time. Can I speak to a manager? 'There are no managers available.' What are they doing? 'They're in meetings.' Which team are supposed to be calling me back? 'The Telecoms team.' Can you transfer me through? 'No'. When are they going to call me back? 'I don't know.' The people on reception are obviously young and it's one of their first jobs. The managers/supervisors are complete cowards who will not come to the phone, and they let the staff on the front line have to deal with frustrated customers. I think this company are just saying they are providing fibre broadband so they can milk government subsidies or something similar, because they don't actually appear to be a legitimate organisation. I can't be the only one experiencing this, so I can't see how this company has so many good reviews on this site. Appalling customer service. Appalling company. Avoid.

My very elderly Dad (who is quite vulnerable) lost his phoneline due to a fault. We were really concerned as this is his only way to reach help if he needs it. We Fibre came quickly and rectified the fault. My dad's phone was up and running again very quickly. We received a very professional and dedicated service, and would have no hesitation in recommending We Fibre to anyone!

We were looking for a broadband supplier that would provide us with a better service than sky could offer. The broadband that wefibre offered was superior at a fair price, the customer support offered by Ashleigh was first class, she knew her subject matter and offered clear advise and kept me informed throughout the installation.

On the day of installation max arrived and completed the installation without any issues, again Max’s customer service was first class and the installation was completed quickly.

Big Thankyou to Ashleigh and max, both a pleasure to deal with.

If you are looking for an alternative broadband provider with a more personable touch, I’d highly recommend wefibre, thanks again Chris

Can't fault anything. The transition over went well. All staff that we have dealt with have been great.

Brilliant service from WeFibre. The outside installation was quick and mess-free. Kev, the installation engineer, was friendly, knowledgeable, and explained everything clearly—even showing me the fibre splicing process, which was fascinating.

There was an issue with the external line, but Kev reassured me the pole team would fix it, the pole engineer arrived the following morning, checked everything, and had me connected within minutes. He also explained the connection would take a few days to settle before reaching full speed.

From start to finish, the whole process was smooth, professional, and hassle-free. If WeFibre is available in your area, it’s an absolute no-brainer.

Avoid TalkTalk. See my review on them.