All products well wrapped & delivery was excellent. Everything delivered as expected, new product tried, oven cleaner Miniml has been tried out. Really good no horrible fumes or smell really easy to c... Voir plus
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Lisez les avis des autres
Bought some spices from well easy and they signed me up for a membership I did not want. This was taken from my card with no notification despite your site saying there would be an email. there are co... Voir plus
Always excellent customer service from Well Easy! Great range of products at great prices compared to elsewhere. Always extremely well packaged and no breakages. I love the speedy shipping too. Many t... Voir plus
I wanted to just try one of their products, so ordering online, i thought i might, at some stage, return and so i opened an account. I did not expect or imagine that i might fall into the trap of sign... Voir plus
À propos de l'entreprise
Coordonnées de contact
71-75 Shelton Street, WC2H 9JQ, London, Royaume-Uni
- team@welleasy.co.uk
- welleasy.co.uk
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 63 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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A truly awful company that uses…
A truly awful company that uses Automatic Membership scam without any reminders, then refuses to refund that annual fee. I wish I had never bought anything from this collection of charlatans and thieves, stealing from pensioners seems to be their main business!!!!!
AVOID - Sneaky subscription model…
Sneaky subscription model which I believe to be unlawful and will be challenging.

Réponse de WellEasy
They snare you with membership at…
They snare you with membership at checkout

Réponse de WellEasy
Don't recommend
Don't recommend. You need a membership to order, so prices aren't as low as advertised. You're also signed up for automatic renewal at £48 a year and Welleasy CLAIMS that you'll receive a reminder email 5 days before renewal, that's a lie. I checked my email history and received a notice over 2 weeks before renewal, less than halfway into my trial. I'm sure they bank on most people not remembering that far out to cancel their trial, as I received no further reminders. Additionally, the rewards system might as well be a scam. All of the redeemable discounts have a ridiculously high minimum spend, like £45 to use a £5 voucher, and you can't see that if you don't have enough points to redeem, so I had been reviewing products to earn enough points for the £15 voucher, only to find out I need to spend £75 before the discount just to use it. No thanks!! And finally, orders take a long time to get sent out, and my most recent order was over a dozen cans of coconut water, which were all thrown haphazardly into a way too big box with no packing material, and arrived dented. I was lucky I didn't order any chips or other fragile snacks with the cans, they wouldn't have survived. Because of all of this, I don't recommend this company. It's a headache to deal with and the savings aren't actually that great.
Sneaky repeat subscription which I…
Sneaky repeat subscription which I didn't see. Can't cancel it and they're debiting my account for £46 a month.

Réponse de WellEasy
I love welleasy products
I love welleasy products, all natural and wholesome, great foods, tried also bathroom and kitchen cleaning products really pleased.
Always happy to receive my box of goods…
Always happy to receive my box of goods from WellEasy
Happy customer!
Easy ordering and quick delivery. The goods are much cheaper than anywhere else I've found so far and you get points with each shop which in time you can use to get money off a shop. Also great customer service and they're pretty prompt to answer queries or any issues.
Happy customer!
Excellent high quality food company
Excellent high quality food company, helping one make better healthy food choices with great price savings Delivery was very fast too.
AVOID!!
AVOID!!! After ordering goods arrived relatively promptly, however 3 of the jars had been opened.
The biggest issue was I cancelled the subscription and THEY STILL TOOK THE MONEY. Requested a refund, was told it would be done in 1-2 days, 9 days later I'm having to chase to get my money back.
Avoid this cowboy company. Not really sure of the business model either - charging a monthly subscription for goods that are priced the same elsewhere.
They'll hopefully be out of business before long. Cowboy company.

Réponse de WellEasy
such a cheap and easy way of getting…
such a cheap and easy way of getting healthy food straight to my door!! love it
Nice chocolate, customer service not great
I put in an order 10 days ago and it still hasn't arrived. I keep being told that Yodel will deliver it "today" and they never do.
Any other company would have marked the shipment as lost by now and sent me another. My contract of purchase is with Well Easy not Yodel and they are doing nothing to provide me with the items I have purchased.
Update: The shipment finally arrived but it took 2 weeks. I had no problems with delivery of my second order

Réponse de WellEasy
Beware! I have tried to cancel my membership without success!
I have been a Well Easy member for a year, apparently. They no longer stock the products that I require and so I did not want to renew my membership. I assumed that I would get an email warning me that my membership was coming to an end and giving me the option to cancel if I wished. All I got was an email saying that the money had been taken for another year. I emailed by return and requested a refund and logged in to the website and cancelled my membership. There were two options for cancelling membership so I cancelled on both options just to be sure that it was done. I then received an email today explaining why an annual membership fee is charged and telling me that most people recoup their membership fee with their first two orders etc etc. I have emailed back to say that I no longer want to be a member and I just want the £48 refunding and my membership cancelling. Will never renew any membership with Well Easy again. Beware! Once you are a member, they do not like you to cancel and make it as difficult as possible.

Réponse de WellEasy
Perfect
Great deal for the subscription. I have a free one since I’m a student. I order regularly my cupboard essentials. Great customer service as well, they reply back quickly & solve any issues immediately.
£4 a month to be able to order from…
£4 a month to be able to order from them - what a con!
I love Well Easy
I love Well Easy! Finally there is a company that identifies products that do not have seed oils in them. It's well worth the annual fee as the products are much cheaper. There's a wide range too and it continues to get bigger. We need to support small businesses like this one in order to improve the quality of the food we buy.
No subscription thank you
You have to subscribe for a year in order to place even one order. Total scam.
Missing Order, Wrong Order, Dishonest
I have been waiting for an order for almost a month. I have had to contact their "customer service" at least 7 times to get a missing order resolved. My emails were ignored, prompting additional emails from me. They then claimed Yodel lost my package, however, I was never even notified that the order was sent.
It is STILL not resolved, as now they've finally sent the missing order but with the wrong item. You would think they would apologize profusely & would be very interested in making me a happy customer, but they're not. I now have to go through the hassle of getting them photos of the wrong item they sent (after waiting almost a month). And to think that they charge membership fees for this service! Buyer beware--the customer service is incredibly lacking.
Great selection and never any issues
The selection of products on their website is great. I've ordered from WellEasy a number of times now and I've never had an issue with the platform. Delivery is always smooth and efficient and I'll continue to use them.
Would highly recommend!
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