Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

All products well wrapped & delivery was excellent. Everything delivered as expected, new product tried, oven cleaner Miniml has been tried out. Really good no horrible fumes or smell really easy to c... Voir plus

Noté 1 sur 5 étoiles

Bought some spices from well easy and they signed me up for a membership I did not want. This was taken from my card with no notification despite your site saying there would be an email. there are co... Voir plus

Noté 5 sur 5 étoiles

Always excellent customer service from Well Easy! Great range of products at great prices compared to elsewhere. Always extremely well packaged and no breakages. I love the speedy shipping too. Many t... Voir plus

Noté 2 sur 5 étoiles

I wanted to just try one of their products, so ordering online, i thought i might, at some stage, return and so i opened an account. I did not expect or imagine that i might fall into the trap of sign... Voir plus

À propos de l'entreprise


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

982 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 63 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,3

Tous les avis

(982)

88 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

A truly awful company that uses…

A truly awful company that uses Automatic Membership scam without any reminders, then refuses to refund that annual fee. I wish I had never bought anything from this collection of charlatans and thieves, stealing from pensioners seems to be their main business!!!!!

31 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

AVOID - Sneaky subscription model…

Sneaky subscription model which I believe to be unlawful and will be challenging.

18 mars 2025
Avis spontané
Logo de WellEasy

Réponse de WellEasy

Hey there!

Thanks firstly for leaving us a review. Please know that our membership model is in no way intended to mislead anyone. In fact the membership is at the heart of everything we do. You can think of us similar to shopping somewhere like Costco. Our members get access to up to 50% off RRP on a curated range of healthy groceries delivered on their schedule.

We have a low price promise to ensure that you are always getting the absolute best price which will never change as these prices are set in stone for members and not one off flash sales.

We really appreciate a membership can be a litttle daunting to pay up front which is why we have a 30 day free trial which you can try life as a member and then decide if it's for you or not.

On average a member saves currently £260 a year with us and we'd love to have you back if you ever wanted to give it another go.

Best
WellEasy

Noté 1 sur 5 étoiles

They snare you with membership at…

They snare you with membership at checkout

14 mars 2025
Avis spontané
Logo de WellEasy

Réponse de WellEasy

Hey there!

Thanks firstly for leaving us a review. Our membership model is in no way intended to mislead. We're a little similar to shopping somewhere like Costco. Our members get access to up to 50% off RRP on a curated range of healthy groceries delivered on their schedule.

As well as this, we also have a low price promise to ensure that you are always getting the absolute best price. Compared to supermarkets our lower prices are set in stone for members and not one off promotions.

We really appreciate a membership can be a bit of a hurdle to overcome so we offer a 30 day free trial to all new customers which you can try life as a member and then decide if it's for you or not.

We'd love to have you back if you ever wanted to give it another go and you can be sure the membership will only save you money as we also have a savings guarantee. We'll refund the difference at the end of the year if you haveb't at least made your membership back in savings.

We're that confident.

Best
WellEasy

Noté 3 sur 5 étoiles

Don't recommend

Don't recommend. You need a membership to order, so prices aren't as low as advertised. You're also signed up for automatic renewal at £48 a year and Welleasy CLAIMS that you'll receive a reminder email 5 days before renewal, that's a lie. I checked my email history and received a notice over 2 weeks before renewal, less than halfway into my trial. I'm sure they bank on most people not remembering that far out to cancel their trial, as I received no further reminders. Additionally, the rewards system might as well be a scam. All of the redeemable discounts have a ridiculously high minimum spend, like £45 to use a £5 voucher, and you can't see that if you don't have enough points to redeem, so I had been reviewing products to earn enough points for the £15 voucher, only to find out I need to spend £75 before the discount just to use it. No thanks!! And finally, orders take a long time to get sent out, and my most recent order was over a dozen cans of coconut water, which were all thrown haphazardly into a way too big box with no packing material, and arrived dented. I was lucky I didn't order any chips or other fragile snacks with the cans, they wouldn't have survived. Because of all of this, I don't recommend this company. It's a headache to deal with and the savings aren't actually that great.

5 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

Sneaky repeat subscription which I…

Sneaky repeat subscription which I didn't see. Can't cancel it and they're debiting my account for £46 a month.

6 mars 2025
Avis spontané
Logo de WellEasy

Réponse de WellEasy

Hey there!

Thanks for leaving a review.

So our membership is actually the tool that allows our members to save up to 50% off RRP. You can think of us as a sort of Costco meets Whole Foods Market.

It can be a little daunting to join a membership but please know we have a savings guarantee so you'll never lose out. Even if you didn't place any orders, we'll refund the difference at the end of the year - but we know you will order and save loads on the best quality groceries.

If you wanted to cancel the membership, we offer full refunds to all members within a 14 day grace period after the fee comes out. Just contact our 24/7 member wellbeing team and they can sort this for you right away.

Anything else you need please do get in touch!

WellEasy

Noté 5 sur 5 étoiles

Happy customer!

Easy ordering and quick delivery. The goods are much cheaper than anywhere else I've found so far and you get points with each shop which in time you can use to get money off a shop. Also great customer service and they're pretty prompt to answer queries or any issues.
Happy customer!

21 février 2025
Noté 1 sur 5 étoiles

AVOID!!

AVOID!!! After ordering goods arrived relatively promptly, however 3 of the jars had been opened.

The biggest issue was I cancelled the subscription and THEY STILL TOOK THE MONEY. Requested a refund, was told it would be done in 1-2 days, 9 days later I'm having to chase to get my money back.

Avoid this cowboy company. Not really sure of the business model either - charging a monthly subscription for goods that are priced the same elsewhere.

They'll hopefully be out of business before long. Cowboy company.

12 février 2025
Avis spontané
Logo de WellEasy

Réponse de WellEasy

Hey Mark. Thanks so much for getting in touch and leaving a review.

I'm so sorry for the issue that has occurred on your order here. If you contacted our team, I'm sure they offered to replace these jars in full right away for you.

Regarding the membership, there's a 14 day calling off period for all trialists in case they aren't happy with the membership and they can have a full refund. I've double checked and I can see that the refund was indeed processed the day you made contact about it but sometimes certain banks can cause a few delays.

I hope this is all safely with you now but if there's anything else you ever need please contact us on team@welleasy.co.uk

Noté 3 sur 5 étoiles

Nice chocolate, customer service not great

I put in an order 10 days ago and it still hasn't arrived. I keep being told that Yodel will deliver it "today" and they never do.
Any other company would have marked the shipment as lost by now and sent me another. My contract of purchase is with Well Easy not Yodel and they are doing nothing to provide me with the items I have purchased.

Update: The shipment finally arrived but it took 2 weeks. I had no problems with delivery of my second order

15 février 2025
Avis spontané
Logo de WellEasy

Réponse de WellEasy

Hey there!

Thanks so much for leaving such an honest review. I'm so sorry for any inconveniences that have occurred here. We do act very promptly to make sure any of our members issues are resolved and have a 24/7 member wellbeing team to do so.

Sometimes, we do allow for a short time period for Yodel to investigate this at their facility to see if they can locate it. If not - and in this case - a full replacement will always be offered and dispatched ASAP.

If there's every anything we can do to prove how much we care in the future then please do let us know.

Best,
WellEasy

Noté 1 sur 5 étoiles

Beware! I have tried to cancel my membership without success!

I have been a Well Easy member for a year, apparently. They no longer stock the products that I require and so I did not want to renew my membership. I assumed that I would get an email warning me that my membership was coming to an end and giving me the option to cancel if I wished. All I got was an email saying that the money had been taken for another year. I emailed by return and requested a refund and logged in to the website and cancelled my membership. There were two options for cancelling membership so I cancelled on both options just to be sure that it was done. I then received an email today explaining why an annual membership fee is charged and telling me that most people recoup their membership fee with their first two orders etc etc. I have emailed back to say that I no longer want to be a member and I just want the £48 refunding and my membership cancelling. Will never renew any membership with Well Easy again. Beware! Once you are a member, they do not like you to cancel and make it as difficult as possible.

10 février 2025
Avis spontané
Logo de WellEasy

Réponse de WellEasy

Hey Chrissie! Thanks so much for leaving an honest review for us on here and we can only apologies for the confusion caused here.

So we have a notification to all members 5 days before any membership payment is due to renew and also allow members to sign up for SMS notification of this too.

If you contact the team at team@welleasy.co.uk I know they've already refunded this but we'd be happy to compensate you further to try and give you another chance to trust us and our mission!

Noté 5 sur 5 étoiles

Perfect

Great deal for the subscription. I have a free one since I’m a student. I order regularly my cupboard essentials. Great customer service as well, they reply back quickly & solve any issues immediately.

27 décembre 2024
Noté 5 sur 5 étoiles

I love Well Easy

I love Well Easy! Finally there is a company that identifies products that do not have seed oils in them. It's well worth the annual fee as the products are much cheaper. There's a wide range too and it continues to get bigger. We need to support small businesses like this one in order to improve the quality of the food we buy.

1 février 2025
Avis spontané
Noté 1 sur 5 étoiles

Missing Order, Wrong Order, Dishonest

I have been waiting for an order for almost a month. I have had to contact their "customer service" at least 7 times to get a missing order resolved. My emails were ignored, prompting additional emails from me. They then claimed Yodel lost my package, however, I was never even notified that the order was sent.

It is STILL not resolved, as now they've finally sent the missing order but with the wrong item. You would think they would apologize profusely & would be very interested in making me a happy customer, but they're not. I now have to go through the hassle of getting them photos of the wrong item they sent (after waiting almost a month). And to think that they charge membership fees for this service! Buyer beware--the customer service is incredibly lacking.

16 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Great selection and never any issues

The selection of products on their website is great. I've ordered from WellEasy a number of times now and I've never had an issue with the platform. Delivery is always smooth and efficient and I'll continue to use them.

Would highly recommend!

15 janvier 2025
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus