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Lisez les avis des autres

Noté 5 sur 5 étoiles

All products well wrapped & delivery was excellent. Everything delivered as expected, new product tried, oven cleaner Miniml has been tried out. Really good no horrible fumes or smell really easy to c... Voir plus

Noté 1 sur 5 étoiles

Bought some spices from well easy and they signed me up for a membership I did not want. This was taken from my card with no notification despite your site saying there would be an email. there are co... Voir plus

Noté 5 sur 5 étoiles

Always excellent customer service from Well Easy! Great range of products at great prices compared to elsewhere. Always extremely well packaged and no breakages. I love the speedy shipping too. Many t... Voir plus

Noté 2 sur 5 étoiles

I wanted to just try one of their products, so ordering online, i thought i might, at some stage, return and so i opened an account. I did not expect or imagine that i might fall into the trap of sign... Voir plus

À propos de l'entreprise


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3,3

Moyen

TrustScore 3.5 sur 5

982 avis

5 étoiles
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1 étoile

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A répondu à 63 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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3,3

Tous les avis

(982)

88 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

What scam membership pay for what a on…

What scam membership paid for what. avoid this site.

9 mai 2025
Avis spontané
Logo de WellEasy

Réponse de WellEasy

Hey Lee!

Please do not worry. This is certainly not a scam and if you contact team@welleasy.co.uk you'll be able to get a full refund if you're not happy.

WellEasy is the first of its kind membership grocery store in the UK. Our members pay £48 for the year to access up to 50% off RRP on 4000+ healthy groceries delivered to your door.

We know a membership can seem a little daunting but this is why we have a 30 day free trial so you can see how much you'll actually save.

Have a wonderful day or if there's anything else you need then do let us know!

Noté 5 sur 5 étoiles

Convenient for all my food orders

I started ordering from WellEasy because I wanted to reduce the number of packages I receive every week for all my various food shopping orders. I love that I can now get most of my essential items from one source instead of ordering from at leat 6 different companies. It turns out I am also now saving quite a lot as I am not paying multiple shipping fees anymore. Win Win situation!

9 mai 2025
Avis spontané
Noté 3 sur 5 étoiles

Be careful before handing your details

Be careful before handing your details, if you are considering buying through them.
I have just been charged £48 for a membership I don't want and I have cancelled months ago. I haven't even ordered anything from Welleasy at all!
I have contacted them, they have refunded me.

5 mai 2025
Avis spontané
Noté 3 sur 5 étoiles

Poor delivery

Have been ordering from Welleasy for a few years now, normally very happy with the service but my latest order seemed to get stuck at Yodel and took 9 days to arrive which is not really acceptable. My email to Welleasy regarding the delay was answered fairly promptly but I was never given an explanation as to why the delivery was so late. Hopefully it was a one off and my next order will arrive on time.

23 avril 2025
Noté 1 sur 5 étoiles

Shoddy Service and Hidden Fees

I'm extremely dissatisfied with this company. My parcel took an unacceptable ten days to arrive, and it was marked as lost multiple times during shipping. Furthermore, they enrolled me in a membership without clearly disclosing the cost, and then proceeded to take £48 from my bank account without any warning. Bottom line: this company is unprofessional, with both a highly unreliable delivery service and very questionable billing practices. I strongly advise caution if you're considering using them.

29 avril 2025
Avis spontané
Logo de WellEasy

Réponse de WellEasy

Hey Jules,

Thanks for such an honest review and i'm so sorry for the experience you've had. Please know, this experience is far from the norm. All of our orders arrive within 1-2 working days providing there are no courier issues. We'd love to offer you a gift for your next order to reassure you of this.

Regarding the membership fee, we are very similar to shopping at somewhere like Costco or Amazon prime. Our members pay £48 for the year to access up to 50% off RRP on 4000+ healthy groceries delivered to their door.

We know a membership fee can seem a little daunting which is why we have a 30 day free trial so you can really see how much you'll save before committing.

If there's anything we can do, please do email team@welleasy.co.uk and our member wellbeing team will help right away.

Noté 1 sur 5 étoiles

Terrible customer service

All emails have been ignored asking to cancel my membership. When logged in to the website it stated I had no active memberships however I am still getting emails informing me I am due to be charged. I emailed with plenty of warning and have now been ignored for nearly 3 weeks and charged for the membership I don’t want.

27 avril 2025
Avis spontané
Logo de WellEasy

Réponse de WellEasy

Hey Lolly,

Thanks for leaving this review. Our member wellbeing team can be reached at team@welleasy.co.uk and they operate 24/7. We answer all tickets in under 24 hours and can certainly refund and rectify any membership fee issues you are experiencing.

I've spoken to the team and have been told this has all been resolved.

Anything else you need please do let us know.

Noté 5 sur 5 étoiles

Exceptional Products & Service

I’ve been using Well Easy for a few months now , their items are off very good quality, I’ve learnt a lot about food recently how UPF are causing weight gain, health issues by changing the way I eat I’m no longer a slave to calorie counting , yo-yo dieting, I’m enjoying eating more healthy knowing there are no hidden preservatives in my food & have already lost over 10lb & enjoying my favourite foods. The yearly membership is clearly advertised on the website & not a scam , food is far cheaper than other supermarkets so savings over a year would not even amount to the £48 , which is also used to support unprivileged families. It’s very hard to find some of these products in supermarkets, health shops so to have them delivered is less stressful.

3 mars 2025
Noté 1 sur 5 étoiles

Order never arrived then arrived 2 weeks later with most items missing

First the order didn't arrive. Could only contact company by email. Their customer service representative sent out the order again and this time, after waiting 2 weeks, some of the products were missing, then when I asked for a refund they sent the incorrect amount. I asked to cancel the membership as there is no option for doing this online oneself.

I sent the invitation to my flat mate to join, as they offer a discount for recommending to friends, before knowing how consistently bad the company was, and he placed an order for £150. It never arrived and actually went back to Welleasy without informing him of this. The money had of course left his account. Welleasy then agreed to send the order out again and when it arrived only one box arrived with only about £40 of the £150 order. He is now dealing with this problem.

By the way, beware, the delivery company Yodel left the package outside the door, knocked once, then quickly walked off. I was there to answer the door about 3 seconds after the knock and yet the delivery person was gone. It could be Yodel scamming customers and stealing part of the order. Either way this is the method Welleasy use to deliver goods.

23 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Great company

Great company, easy to speak to, good products, excellent delivery, always on time, recommend to new customers.

22 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

A company that holds all the best…

A company that holds all the best brands and products for healthy lifestyle but at much better prices than the local organic shop.
Delivery is always very quick to arrive and fuss- free.
Highly recommended!

20 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

Yet another scam

Yet another scam. After taking £48 for a farcical ‘membership charge ‘ then agreeing to give me a refund they then tried to take yet another £48 and of course no refund .luckily my bank had blocked them from taking more monies and I am applying for a chargeback. I am also reporting to action fraud as I am receiving emails wanting my cash to become a shareholder alongside the repeated attempts to take additional monies from my bank !
They also are adamant they have refunded,sending a fake document saying the refund has been processed when of course it hasn’t

12 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

I love shopping here

I love shopping here, the membership helps me save so much money and i can get all my products in one place with fast shipping.

8 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

AVOID!

AVOID!!
It’s ironic the name of this company - in my experience nothing has gone ‘Well Easy’ quite the opposite in-fact!
The subscription is a SCAM!
They get you trapped because you can’t opt out of this subscription…by placing an order your agreeing to opt in to the free trial period but beware it’s difficult to cancel as the website glitches often and you can’t cancel when you log into your online account and surprise surprise you check your bank and the money has been taken!
Basically shop elsewhere, it’s not worth the hassle!

19 février 2025
Avis spontané
Noté 1 sur 5 étoiles

A con

A con. Bought products. Automatically signed me up to a membership which I never signed up to and no way of contacting them or cancelling

5 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

Subscription is a con trick. No legal means of contact.

Subscription is a con trick. No means to contact them other than email. No company name on the website. Cancelled the subscription last year, got billed anyway, asked for refund, was promised but never came. Just billed us again. There's no phone number, no details of a UK registered company.

4 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

There is too much to choose from!

There is too much on the website to choose from! Good range. Good price.
And Organic! I like doing a bulk order, stocking up on tinned goods and herbal teas. It’s amazing how the price differs from the shops - but I can order from the comfort of my bed :D

24 mars 2025
Noté 5 sur 5 étoiles

Company that cares. Simple. Love their products

Oh I love this company!

Yes there is a membership fee, but don't be put off by it - you get the fee back on savings in no time. Everything there is less than what you would have paid elsewhere.

There are weekly free gifts that are part of the fun, allows you to try something new ;)

Such a wide variety of items, a lot of them are not easily accessible and you'd have to shop in several places.

PS. Their coconut cream & coconut milk (well easy brand) is amazing! Everyone complements me on my curry, the secret- good quality ingredients.

1 avril 2025
Avis spontané

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