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Lisez les avis des autres

Noté 5 sur 5 étoiles

All products well wrapped & delivery was excellent. Everything delivered as expected, new product tried, oven cleaner Miniml has been tried out. Really good no horrible fumes or smell really easy to c... Voir plus

Noté 1 sur 5 étoiles

Bought some spices from well easy and they signed me up for a membership I did not want. This was taken from my card with no notification despite your site saying there would be an email. there are co... Voir plus

Noté 5 sur 5 étoiles

Always excellent customer service from Well Easy! Great range of products at great prices compared to elsewhere. Always extremely well packaged and no breakages. I love the speedy shipping too. Many t... Voir plus

Noté 2 sur 5 étoiles

I wanted to just try one of their products, so ordering online, i thought i might, at some stage, return and so i opened an account. I did not expect or imagine that i might fall into the trap of sign... Voir plus

À propos de l'entreprise


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

982 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 63 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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3,3

Tous les avis

(982)

88 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I’m really impressed with WellEasy

I’m really impressed with WellEasy. I was a bit sceptical and pleased I could do a trial for a month without paying, but I plan to continue to the paying annual subscription. I’m surprised to see reviews which say they weren’t aware this would be charged after the initial trial period (unless cancelled), as I think it was clear when I put my first order in. Perhaps the website has changed over recent weeks to make this more obvious.

There is a decent variety of things with good offers on. One of my parcels arrived with some items open inside and I contacted them and they dealt with it immediately in a very positive way. These things happen and the customer service is so important when they do. I have and will continue to recommend them to friends and family.

11 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

I've been charged £48 for membership…

I've been charged £48 for membership which i did not agree to and without warning. I don't believe this is legal.

9 juillet 2025
Avis spontané
Logo de WellEasy

Réponse de WellEasy

Hey Margaret.

Thanks so much for getting in touch with us about this. So firstly please don't worry. Our team is always on hand to help and we can refund your membership within the 14 day cooling offer period right away.

How WellEasy works is similar to somewhere like Costco. Our members pay a one-off membership for they year of £48 to access up to 35% off 4000+ healthy groceries. We notify all customer 5 days before their free trial is about to end of an upcoming membership.

I've spoken to our team this morning and can already see this was refunded right after you got in contact.

Best
WellEasy

Noté 4 sur 5 étoiles

Everything

Everything! Brilliant communication,speedy delivery great products always consistent. Only comment would be they need a bigger variety of stock other than that amazing!

23 juin 2025
Noté 5 sur 5 étoiles

I love WellEasy

I love WellEasy! They have an excellent selection of healthy products that are great value for money. I've made them part of my regular shop!

1 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Everything I had so far has been…

Everything I had so far has been fabulous, it’s delivered well packaged and communication is great. So many good healthy choices especially for my grandson when it comes to snacks.
Thank you

23 juin 2025
Noté 1 sur 5 étoiles

Please end this DEBACLE to ensure future customer confidence and satisfaction. sent of…

Purchased products are being sent of poor quality and not fit for human consumption. Full cases of 6 1l orders of plant milks are being sent opened and unsealed, when they should always be sealed - as in original state. Sending then opened and unsealed weakens the cartons in transit and consequently makes them extremely difficult to open without severe spillage of plant milk in the cartons and also, caps being rendered useless - due to ripping off - as the cartons are no longer robust enough - after being squashed in transit.

23 juin 2025
Logo de WellEasy

Réponse de WellEasy

Hey there!

Thanks so much for your feedback regarding this. We've taken this onboard as a team and will review our transportation of plant based milks collectively to ensure minimal damage.

Please not that all of our plant-based milks are sent unopened and sealed. We offer members the chance to purchase any number of milks in their order from 1 upwards so this is why we send them indiidually as opposed to in an original case or carton.

Anything else you need our team is always on hand to help at team@welleasy.co.uk

Noté 5 sur 5 étoiles

Affordable healthy food

The company gives me the opportunity to buy healthy food at a price I can afford. Saying no to ultra processed food becomes easy with Wellleasy.

The delivery is very good, any problems are dealt with quickly.

28 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

All you recent reviewers be aware that…

All you recent reviewers be aware that in a few days time this company are going to charge your credit card with £48 for membership that you did not agree too. So it might be a good review now but that will change. Any new customers thinking of ordering please be aware this is nothing but a fraudulent company. They did not make it clear they were going to do this at the time of ordering nor did they notify me they were going to take this amount out if my credit card.

28 juin 2025
Avis spontané
Logo de WellEasy

Réponse de WellEasy

Hey Sue,

Thanks for this. Please do see our response on your other 1 star review you left in tandem with this one.

We really aren't a fraudulent company and are a small hardworking business. The team will sort any issues out for you you need on team@welleasy.co.uk

Noté 1 sur 5 étoiles

Please do NOT use this company

Please do NOT use this company. Like anither reviewer has mentioned I too have been charged £48.00 for “membership” I did not agree too. No email or nothing to say it was being charged. This company is FRAUDULENT.

28 juin 2025
Avis spontané
Logo de WellEasy

Réponse de WellEasy

Hey Susan.

Thanks for getting in touch about this and i'm so sorry for any confusion caused here.

We are certainly not a fraudulent company so please don't worry. WellEasy operates a membership model in orderfor our members to shop up to 35% off RRP all year round. The membership is at the very heart of what we do and actually for every paid membership we sponsor a free one to a family in need.

If you aren't happy for whatever reason with the membership then our team will always refund this for you within our 14 day cooling off period. Even if it's slightly after, we will still do it as we want you to be happy.

We notify all members always 5 days before any membership fees are due via email and SMS if they choose to opt into it.

Please contact team@welleasy.co.uk for further help.

Best
WellEasy

Noté 1 sur 5 étoiles

Charged without consent -Order 126581

I was happy with my order until they charged me £48 for membership I never agreed to. I tried to contact the customer service but no reply so far. Also I never received an email before being charged. This is not honest and I would not recommend this company

20 juin 2025
Avis spontané
Logo de WellEasy

Réponse de WellEasy

Hey there!

Thanks so much for getting in touch about this and please do not be concerned. If you truly don't want to become a member, our team will always accomodate and issue a full refund.

We are a membership store similar to somewhere like Costco or Amazon Prime. Our members pay a small annual fee of £48 for the year to access up to 50% off RRP everyday with fast free 1-2 day shipping times.

After your 30 day free trial that you opted into, we notify all members 5 days before any membership is due to come out so they have time to decide and edit it.

If there's anything else you ever need please do let us know on team@welleasy.co.uk and our team will respond in under 24hours.

Best
WellEasy HQ

Noté 5 sur 5 étoiles

What a great company with great products

I have been so impressed with WellEasy and the products they sell. It is reassuring to know that you are ordering healthy options at a very reasonable price. Yes you pay an annual membership fee, but over the year this is only £4 per month. On only a couple of items this pays for itself. I have tried lots of products and they are all great, nutritious and not filled with nasties that you would find in a supermarket. They do all the research in order for you to choose wisely. I highly recommend

21 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

It’s easy to be well with WellEasy

This wellness company has all the great food products you need to sustain a healthy body. A fantastic range of vegan, vegetarian and wellness products for everyone. The company gears itself towards sustainable and natural food products all under one shop. I love the kombucha drinks, natural spreads that have no additives or unnecessary colours, preservatives. A massive range of everyday food products which makes you feel better to what you’re eating and putting in your body. Great company with ethical, sustainable and lovely products.

7 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

Sharp practice

I had no idea that this company was keeping my credit card details and my personal information, which I would never have allowed, and then taking £48 for a year’s membership without my permission. I would never have signed up for this. In addition when I was billed, I immediately went to the billing page and it said I had 30 minutes to cancel but there was no way of doing this.

10 juin 2025
Avis spontané
Logo de WellEasy

Réponse de WellEasy

Hey Catherine. Thanks so much for getting in touch and do not worry at all. You have 14 days to cancel in your cooling off period. Even then, if you really aren't happy, we'll always help resolve it.

So as part of our membership club, everyone gets a 30 day free trial to experience what it's like as a member before paying the £48 annual fee to shop with us at exclusive member prices. After your 30 day trial, this is why the membership came out. We notify all possible members 5 days before any membership is due to come out so they can cancel.

Anything else you need please do email team@wellleasy.co.uk and we'll resolve this right away.

Best,
WellEasy HQ

Noté 1 sur 5 étoiles

I would be cautious with the automated membership

I was recommended to use welleasy by a coach. I bought a few items and in the check out they kept adding this subscription which I didn’t want and it was almost impossible to remove it. I managed to do it and recently I got an email about the subscription. I said again I didn’t want it. Yesterday £48 came out of my account without my consent. I’m so annoyed because instead of the support team helping me, they just keep selling me the benefits to keep something I don’t want.

4 juin 2025
Avis spontané
Logo de WellEasy

Réponse de WellEasy

Hey Alex!

Thanks every so much for leaving such an honest review.

So WellEasy is a membership grocery store. It's similar to shopping at Costco or Amazon prime. Our members have a 30 day free trial and then £48 membership fee comes out for the year to access up to 50% off RRP. Our prices are fixed so you'll always be saving money on every single shop. In fact our members save on average £250 a year.

If you ever wanted to join our club in the future please do contact team@welleasy.co.uk and we can offer a little welcome gift for you :)

Noté 2 sur 5 étoiles

I placed an order for the first time…

I placed an order for the first time yesterday. I bought a laundry detergent at a really good price and ordered two bottles. I also added two small items to try. However, it turns out that the attractive prices advertised are misleading, as they didn't have the items in stock. I received an email confirming a refund. Of course, I will still need to pay the delivery fee and will receive the rest of the order... I don't plan to shop there again.

20 mai 2025
Avis spontané
Logo de WellEasy

Réponse de WellEasy

Hey there!

I'm so sorry about this. We work hard to maintain a 95%+ stock level at all times and really try to limit this as much as we can. Very very occassionally some products can go out of stock.

We would love to give you confidence on this. If you email team@welleasy.co.uk they've been instructed to offer you a little gift from us on your next order :)

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