WePay Avis 

The biggest issue I have is that they do not have a customer service line/phone number. Everything has got to go through e-mail support which takes at least 24 hours for a response. I've had clients complain and it causes delays for us. It's especially when there are clients that are not tech saavy

Very easy to use money comes as fast as next day after using this system for my business! very helpful and easy to use with clients

Chad was amazing, incredibly fast and efficient service

I needed to do a partial refund to two clients - Sean was really helpful in getting this actioned really quickly. It was also easy to find out how to do this on their website.

Chad was exceedingly helpful. Get this - I actually mistakenly contacted WePay about a problem I was having with Zelle. Chad went out of his way to look up and provide me with the customer support contact information for Zelle - totally above and beyond the call of duty!

I worked with Chad to get my banking in order for our WePay account and he was extremely helpful every step of the way! Thanks Chad!

I've never done an ACH payment personally and I was a little hesitant. Their customer service was excellent and they resolved my issue quickly even with it being the holiday weekend and I was able to pay my contractor.

It was later in the day when I emailed about a couple of items related to a refund and my account settings. Chad responded right away the next morning and assisted me with everything I needed help with. Thank you Chad!

Excellent customer service offered by Chad, This is the kind of quick and totally responsive service that everyone hopes for, but, unfortunately, we can't expect.

Wepay is the absolute worst. I'll do everything in my power to keep people away. The company is supposedly a chase partner yet chase bank lays no claim to them. No way to contact them and their customer service is literally non-existent. What a joke!

I manage a non-profit that runs summer camps. Due to COVID-19, there were parents who registered their kids for camp but decided to not send them, so refunds were required to be issued. Since some of these parents had registered their kids months ago, I could not manually refund them myself and required Chad's assistance. He was efficient, kind, and super helpful! I thought it was going to be a painful process, but I was wrong thanks to Chad's help!

Chad helped me to resolve a charge on my MC that I didn't recognize. He was prompt, thorough, and professional. My first request to WePay produced only a 5 year old charge, but Chad quickly found the current charge for me and forwarded the information. He even gave me complete contact info for the organization making the charge in case I needed more information. I would be happy to work with Chad again if I should ever have another issue to be resolved. Thank you Chad!

I reached out to WePay for an issue with a refund that had been processed. I worked with Seán to resolve our issue. My only complaint is we were not able to receive immediate assistance. However, once we were connected with Seán he responded quickly to my emails and was professional. He was very patient as I was communicating with an outside agency about their refund we processed via WePay. He was friendly, kind, and thurough in all communications.

Sean communicated rapidly and followed up to make sure that my issue was resolved. Thanks!

I did not recognize a VISA payment.I emailed your Service .Within 3 hrs I got
my answer.
Thank you Chad!!!

I had an issue with their automated response on the website. I contacted customer service and Chad requested a little more information from me. Once he had that, he resolved the issue immediately. Great response and great customer service.

The customer service is awesome! I had an issue with confirming micro deposit amounts. Chad responded Instantly and my issue was resolved within a day!

Sean was very helpful and professional. He replied in less than a day.

I e mailed my question and got an answer by the next day from Sean who took care of my concerns and was very polite in doing so.

I emailed my problem and they came back very quickly with the answer excellent service especially from Chad - if I have another query I will not hesitate to contact the Company again.