WePay Avis 

I was suprised by how quickly and helpfully I was answered. I couldn't identify a charge to "WPY*", and the charge lookup tool (a great idea) didn't work for me. Chad responded to my e-mail within a few hours, with detail which allowed me to identify the charge. Excellent customer service.

Chad answered and explained my question in a timely manner. He was great!

Chad was super helpful with my concerns. I couldn't be happier with how quick he was to help me. Looking forward to doing more business with wepay.com

Super easy to sign up and take payments. Other companies can take weeks to get this done.

Great responsive customer support. Chad got back to me right away and resolved my question quickly and easily. One of the most seamless customer support experiences I've had.

I needed to change our company's name so I emailed support to ask about the process with WePay. Chad got back to me so quickly and told me he already completed the change and I didn't have to do anything! It's been a real pain in the rump with many other companies. He was fast, efficient and friendly. Awesome service!

Sean was fantastic in helping me resolve a problem I thought I had. Excellent and quick service. All by email. It was instant corresponding. Thank you!!

Sean helped me understand how my deposits worked and the complete system.Very polite and addressed all my concerns.They are the best
Sincerely Bunny Worcester We pay support is great

I think this is my first effort to post a negative review in my life! This is the worst company I've ever encountered! The idea that a financial service company behaves like an offshore tech company - support tickets only with 4-hour gaps! They are the epidemy of bad service...how is this a Chase company? We had $100K in collected payments, then they research our business and decide we fail one of their vague definitions? They wanted to hold the money until they completed their "investigation". Hey tech masters, perhaps do that before taking our clients' money? I would suggest you look elsewhere! No phones - really? If they had negative stars I would have clicked them.

Just starting up my small business. Attempted to use WePay Via FreshBooks to charge my first customer for a deposit. The day after my client paid they refunded him and closed my account and refuse to give a reason why. Incredibly unhelpful support. If you want to verify my identity and then reject me sure, whatever. But don't allow me to charge a client and make me look stupid because of your horrible business practices.

Sean was very quick and helpful in answering my question

Our Girl Scout troop used WePay to process payments for a fundraising dance we were hosting. After having to cancel the dance, due to COVID-19, we were left with the challenge of Refunding many ticket purchases. Sadly, I anticipated my request would be met with either challenge, penalties or confusing instructions. MUCH to my relief, Chad was AMAZING to work with. He was speedy with his replies & very clear with his instructions. And our guests GREATLY appreciate how quickly they saw their requests were being processed. This is our 2nd year using them for this event, but the first time we needed support. We will DEFINITELY continue to use WePay to process tickets for our future events!!! THANK YOU for the GREAT Customer Service!!

Chad was attentive and quick to solve my request. Great service!

The response to my support request was pretty quick and Sean handled it very well, with several follow-ups within 24-48 hours.

Sean handled my problem promptly and got it resolved. Very happy with the service.

I had a very bad experience with WePay and Freshbooks. WePay will gladly accept payments from your customers, however remitting the money over to you is a different story. They hold your money ransom while they drag you through their draconian security measures. Their idea of support is for you to submit a job ticket into cyber space.

I was very happy with my experience on WePay support. Sean was quick to respond and answered all my questions.

Jeffrey with WePay support was incredibly helpful and responsive to keep cash flow moving during these difficult times.

Sean was the customer service representative who answered by on-line request. He was very responsive, kept me updated along the way, took care of the matter immediately - and was just great!

Seán was very helpful, I was very impressed with the customer service and his willingness to dig for information for me.