Westawaymotors Avis 21

Tim simons sold me a Mazda 3 today. Did a great job. Was well looked after. Did a great job. Thank you.

Outstanding Service from Andy at West Way Motors

I had an excellent experience purchasing my car thanks to Andy at West Way Motors. From the very first test drive of the Xpeng all the way through to the final sale, Andy was incredibly helpful, professional, and attentive.

He took the time to answer all my questions thoroughly and made sure I understood everything about the car without ever making the process feel rushed or pressured. His knowledge about the vehicle and the buying process made the whole experience smooth and stress-free.

What really stood out was Andy’s genuine approach and willingness to help at every stage. He kept me well informed, handled everything efficiently, and made the entire journey from test drive to delivery very enjoyable.

If you’re considering buying a car from West Way Motors, I would highly recommend speaking with Andy. His customer service is truly exceptional and he made what can often be a complicated process feel simple and pleasant.

Thank you again, Andy, for such a great experience! 🚗

From making first contact with Andy White @Westwaymotors about my interest in an XPENG G6 I experienced fantastic customer service. I still did due diligence and tried around 20 cars from 8 manufacturers but nothing came close to the combined experience of the G6 and customer service from Andy. Such a welcome to have a dealer who values the customer and responds to emails quickly. I. I would recommend Westwaymotors and the XPENG G6, you won’t regret it. Thanks Andy

I had a great experience from westaway from start to finish. Elliot was very professional and kept me informed on when my car would be ready to drive away. I’ll be back for my next car!

Smooth purchase of my car. Many thanks.

Warning! Warning! Warning! Warning! Warning!
I know the motor trade have got a reputation, say no more. However, this dealership Westaway Motors in Northampton make Arthur Dailey look like an Angel. I think you'll find that if they take your car into their workshop, it will come out with various faults on it that were not there before. If not right away then shortly after.
It seems that with the right computer test equipment they can put in false fault codes, adjust voltage levels, so as all of a sudden you have a fault/s appear. I don't know what they charge now but it was £100 an hour, probably double that now. I took my Jeep to them under warrantee and it suddenly developed other faults, when I took it back I was told it was a turbo. which it was not.

As I was very suspicious about what I was told, I called out another company under warrantee, who found a hose had been oiled up so it would come off. The mechanic was astonished that the pipe had oil on it, as it was a vacuum pipe, the only way this could have happened was if someone deliberately did it. I shortly after had problems with the Mag wheel centre caps which had corroded, I asked them if they supplied them to me I would fit them myself. I was told no, they have to be done properly. What they actually did was to force a screwdriver into the side damaging all four wheels and then hammered the new one in. The actual damage was in the thousands to a brand new vehicle.
The final experience was a recall, I don't know why I took it to them again, I put in cameras with sound and saw what was going on in the workshop including the workshop manager have a very long conversation with the mechanic.
I saw the bonnet open, the radio went on and off as it was playing most of the time. I also heard the fuel cap open and slam shut. It seemed that all was ok little did I know then.
I did notice a funny smell and the engine was overheating a little. The Jeep was left for a couple of days, it only had 12000 miles on the clock. When I started it, a few days later the whole dashboard light up like a Christmas tree. There must have been at least five to seven faults appeared. I took it back and they denied everything. I contacted trading standard only to find the manager is a personal friend, so he is above the law. I later found he had put petrol into my tank to destroy the engine.
I took the Jeep to another Garage miles away who diagnosed numerous fault codes, I was with the mechanic while he was testing the Jeep. I asked him to delete the fault codes which he did and most did not come back. Only the sensors on the ABS had burnt out due to someone messing with the voltages. The satnav also did not work unfortunately the only one who could fault find that or should I say switch it back on was the dealer. I did find, once the vehicle was going, the Sat Nav worked. This was due to a duel feed via the ABS which had not been deliberately and maliciously turned off.
I did try to contact many other people but even with video evidence it is hard to prove so they got away with it. I wonder how many others have been ripped off the same way. I managed to replace some parts that they damaged but I will never let this go. You really cant make this up! All I can do is to try to warn others off from the same ordeal. I do believe Mr Westaway has other dealership of other car brands as well, I know one is a Ford.

After reading so many good reviews, I'm very disappointed I arranged with Paul a salesman at Westaway Jeep Northampton to view and test drive the Chrysler 300c , after a 119 mile journey we find that the car had not been prepared or safety checked so was unable to test drive, to be honest it looked like it had been standing for a very long time out in the open dirty and under the bonnet full of leaves, Paul told me he would send a in-depth video the day before my visit, it never arrived. A complete waste of time 238 miles 5hrs.I wont be going back

Completely lied about the car ‘no dents scratches fresh MOT’ turn up to collect the car having come an hour to see it. Failed MOT, oil leak and multiple dents and scratches

This review is for Westaway Suzuki at Moulton site.

I wouldn't touch this garage with a bargepole.

Don't trust anything they say, from the sales guys to the so call service managers. They are highly trained to give you BS.

I bought the Swace from this garage. When I picked up the car I was told it came with a 2 year free servicing. Fast forward 1 year, I took the car back to the garage for the first year service and was told to pay as I did not have it in writing despite my wife witnessed the conversation. The sale guy denied ever saying it.

The service was absolutely poor. From not stamping the service book correctly, to excessively overfilled the engine oil by 1.5cm, to not using the correct engine grade oil. This is what the manual says:

"If SAE 0W-16 oil is not available, SAE 0W-20 oil may be used. However, it should be replaced with SAE 0W-16 at the next oil change"

Westaway Northampton used 5W-30.

If they can't do these simple service items properly, it begs the question if they have the ability to fix anything more complicated.

The Swace is a Toyota in disguise, but Westaway is a Suzuki franchise and does not have the ability to hook into the Swace onboard computer. This means they will not be able to service/fix a Swace properly as they will, for example, not be able to reset any engine coefficients to its optimal values, reset any faults, upgrade the engine management software, perform diagnostics etc. This is still true as of today (20th Jan 25). So if you want to buy a Swace you might as well buy it from a Toyota garage, at least your car gets proper mechanics looking after it.

Once again a great service experience from everyone at Westaway Motors. Always take my Suzuki Swift Sport to the guys there in Northampton and they have consistently given superb service.
From initial contact and booking, right through to collection and of course the exemplary work done by the mechanics.
So thank you once again to Gary Reynolds and everyone at Westaway for great personal service, mechanical excellence and all done at a very reasonable cost.

What an amazing experience!!

I was recommended Westaway by two garages that I rang up due to my seatbelt breaking.
My husband rang Westaway and I have never experienced customer service so amazing. They said to “come in for a cup of coffee and a chat” and I just felt so at ease knowing that the team were so friendly.

We were greeted with nothing but smiles, everyone was so incredibly helpful and I will recommend this garage to absolutely anyone!

They were able to figure out what was wrong with my seatbelt and order a part in straight away for next week. As we waited around, we looked at some cars, got some quotes and had a lovely cup of coffee! I will definitely be coming back to use this garage for other services.

A huge thank you, Andy, Paul and Garry! You made my very stressful day a lot better!

Just purchased my second car from Westaway a Puma,absolutely delighted with the car and the service from them.
I was happy with the trade in of my Fiesta and the deal I made on the Puma, I would recommend and will be back when looking again for my next car.

I have been using Westaway Service for specialised service jobs on our 2015 Jeep Wrangler. I found the people i have engaged with [Steve, Tony and Mr. Westaway etc] very helpful, friendly, knowledgable and everything you would hope for in a garage. The work completed on the Jeep was excellent and the car was returned cleaned and ready to go. The pricing was made clear and any problem found was propely explained and discussed.
I was loaned a car whilst the Jeep was being worked upon and this was a great help to me as i live some miles from the garage.

West Way Motors were due to buy my car and then kept me waiting for 3 weeks then have decided they will not be buying it. Poor communication, very disappointing.

This is a trusted Suzuki Garage giving the service that I look for and is hard to find today.

Service reception is run by Gary and is 100% professional.

Two of my cars were MOTed and Serviced last week and they both came back nice and clean.
(Thank you also the car cleaning team)

Chris - Wellingborough.

On Tuesday 27th June 2023, I bought a (very expensive) Jeep Wrangler from Westaway Motors in Northampton, via Spoticar. As I live in West Wales, one of the key factors of the purchase was the alleged Spoticar UK-wide warranty that came with the vehicle.
By Sunday 9th July, less than 2 weeks after purchasing, the vehicle had developed 3 faults, including an engine malfunction. I rang Westaway Motors, only to be told that I needed to contact my nearest Jeep dealer in Wales myself to organise an investigation under the Spoticar warranty. I rang every Jeep dealer in Wales, only to be told that none of them honoured the Spoticar warranty. I then contacted Westaway Motors again and requested that they take back the vehicle, as the warranty was totally useless. They refused! After lengthy wrangling (pardon the pun) over the phone Westaway did eventually contact a dealer in Wales who agreed to inspect the vehicle, but stated that I might still have to pay for anything not covered by warranty. I would also have had to arrange to transport it myself. However, by this point I was sick of the whole scenario and I am now in the process of exploring trading in the Wrangler at a big loss, for a totally different make of vehicle with a more locally based dealer that has nothing to do with Spoticar.
I would give both Spoticar and Westaway Motors ZERO stars if possible. I will never use either again.

Repair carried out to the start stop, which wanted a new o2 sensor, plus they sorted out the tpms system on my Jeep

Excellent customer service

I visited westaway motors on Friday to have my Mitsubishi looked at Moulton branch in Northamptonshire. I was a little late as I got lost. But when I arrived the mechanics were so welcoming and professional they sussed out the problem immediately and were fair with the price. They were polite and very helpful. They put my mind at ease and I will certainly be using them again. Thank you boys for all your help and professionalism. All the best Paul Burgess.