Service just great except, don’t use DPD delivery should have arrived Friday 25 sept arrived 28 sept.order placed 22 sept . All items received except meter tails wrong size 16mm. Ordered 25mm. My pos... Voir plus
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Prompt delivery matched by updates on progress of the order. It's really good to find a supplier that delivers on their in-stock descriptions. I will certainly add WBE to my ToL (top of the list) supp... Voir plus
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Pretty sure they’ve paid for the 5* reviews, how does a company who doesn’t have a phone line for customer service enquiries average above 4 stars? After sales is email contact only, takes 24hrs+... Voir plus
Great products and great prices. Part of the Order arrived damaged which probably were caused from items been moving around inside the box because not been packed properly by warehouse staff. After c... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Wholesale Electrical Supplies Online
Coordonnées de contact
Unit 3, Imperial Park, HA4 0JW, Ruislip, Royaume-Uni
- 020 8842 3544
- contact@westbasedirect.com
- westbasedirect.com
4,1
Bien
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 4 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Réponse de West Base Electronics Ltd
Dear Shawki,
Thank you so much for your kind review. We’re delighted to hear that you were happy with the quality and service. Your feedback means a lot to us, and we look forward to welcoming you again soon.
Great products for the whole housd
Our Electrician recommended West Base Electronics and he wasnt wrong. Easy to order, great selection of products & at reasonable prices. Have just had house ewired and had new lights and fan in the bathroom all excellent. Will now be recommending to friends
23 juin 2026
Réponse de West Base Electronics Ltd
Dear Lizzie,
Thank you so much for your fantastic review. We’re delighted to hear that your electrician recommended West Base Electronics and that we lived up to the recommendation. It’s wonderful to know you found ordering easy, our product selection great, and our prices reasonable. We’re especially pleased that everything worked out so well with your house rewire, new lighting, and bathroom fan. Thank you for recommending us to your friends. we truly appreciate your support.
Réponse de West Base Electronics Ltd
Dear John,
Thank you for your feedback. We’re so glad to hear you found our website easy to navigate and the ordering process straightforward. We really appreciate your support and look forward to serving you again.
You said it would be delivered on a…
You said it would be delivered on a certain day and it was. Just what you want to hear.
28 août 2026
Réponse de West Base Electronics Ltd
Dear Joan,
Thank you for your great feedback. We’re pleased to hear your order arrived exactly when promised. We know how important reliable delivery is, so it’s fantastic to know we got it right. We really appreciate your support.
Paid extra for express delivery
Paid extra for express delivery , as needed to finish job asap. Arrived even late then standard delivery.
28 août 2026
Not the best service they don’t answer the customer service line .
I placed an order yesterday before 2pm and spoke to advisor who confirmed if the items are showing in stock and if I add the special delivery they will be posted that day. I have only received one email since then thanking me for my order . I emailed this morning asking for an update and got a generic response. I have tried the customer services phone line today and it rings out for a long time and then cuts off. Not great !!
4 septembre 2026
Avis spontané
Quick and easy ordering very fast…
Quick and easy ordering very fast shipping and great price.
28 août 2026
Réponse de West Base Electronics Ltd
Dear Customer,
Thank you so much for your kind review. We’re thrilled to hear that you found the ordering process quick and easy, and that you were happy with the fast shipping and great price. We truly appreciate your support and look forward to serving you again.
Very good price
Very good price, quick delivery, but there was a error with the tracking, it took me to a site that made me think I had been scammed
27 août 2026
Réponse de West Base Electronics Ltd
Dear Brian,
Thank you for your feedback. We’re glad you were happy with the price and quick delivery. We sincerely apologize for the issue with the tracking link and understand how being redirected to an unfamiliar site could have made you concerned that you had been scammed. We will look into this to make sure the tracking information is accurate and reliable going forward. We really appreciate you bringing this to our attention and hope to serve you again.
Réponse de West Base Electronics Ltd
Dear Darcy,
Thank you so much for your wonderful review. We’re delighted to hear that your experience was hassle-free and that everything was just as described. We truly appreciate your kind words and hope to welcome you again soon.
Réponse de West Base Electronics Ltd
Dear Christine,
Thank you for your kind review. We’re glad you found the product to be good value and enjoyed your purchase. We really appreciate your support and hope to serve you again soon.
Better quality product than I expected
20 août 2026
Réponse de West Base Electronics Ltd
Dear Customer,
Thank you so much for your wonderful feedback. We’re thrilled to hear that the quality exceeded your expectations. Your satisfaction means a lot to us, and we hope you enjoy your product.
Took a week to dispatch my item
Took a week to dispatch my item. When you try and call no-one picks up your phone.
26 août 2026
Good price for wired fire alarm updates
Good price for 4 “wired” smoke and one heat alarm multipack of ei146e alarms.
These are an update to our older (larger base) type wired alarms and they fit perfectly onto the old wired base, therefore a simple DIY job, as no rewiring needed.
(They are supplied with bases too).
Dispatched in good time, well packaged.
26 août 2026
Réponse de West Base Electronics Ltd
Dear Shaw,
Thank you for taking the time to leave such detailed feedback. We’re pleased to hear that the alarms were a perfect fit for your existing bases and that you found the multipack to be good value. It’s also great to know that your order arrived promptly and was well packaged. We really appreciate your support.
Réponse de West Base Electronics Ltd
Dear Bol,
Thank you for your great feedback. We’re pleased to hear your order arrived quickly, was well packed, and the products were exactly as described. We really appreciate your support.
Great Price & super quick delivery
Great Price & super quick delivery
All installed at the weekend
Boom
25 août 2026
Réponse de West Base Electronics Ltd
Dear Cary,
Thanks for the brilliant feedback. We’re delighted you were happy with the great price and super-quick delivery, and it’s fantastic to hear everything is now installed. Thanks again for choosing us.
from making my order to me receiving…
from making my order to me receiving it I was very impressed Peter
18 août 2026
Réponse de West Base Electronics Ltd
Dear Peter,
Thank you so much for your kind feedback, Peter. We’re delighted to hear that you were impressed with the service from placing your order right through to delivery. We really appreciate your support and hope to serve you again in the future.
Great items
Great items. Great service. Perfect thank you. Will definitely be purchasing again from you in the future
24 août 2026
Réponse de West Base Electronics Ltd
Dear Tracy,
Thank you for your excellent review. We’re delighted you were happy with the products and service. We truly appreciate your support and look forward to serving you again.
Very good service.
17 août 2026
Réponse de West Base Electronics Ltd
Dear Kevin,
Thank you for your positive review. We’re delighted you were pleased with our service and appreciate your support.
Réponse de West Base Electronics Ltd
Dear Matheus,
Thank you for your kind review. We’re pleased to hear you received attentive service and prompt responses. We truly appreciate your support.
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