Westwing Avis 4

Absolutely favourite furniture store. The items they carry are beautiful and not overly expensive as many other designer furniture stores are and the customer service is out of this world, never had such positive and seamless experiences. They have a customer for life in me

Poor B2B experience – invoicing system is a disaster
I ordered furniture from Westwing through a B2B account, expecting a smooth transaction as a VAT-registered company. Unfortunately, the entire process has been frustrating, inefficient, and completely unprofessional.

They issued a deposit invoice with VAT, even though it was a B2B order with a valid EU VAT ID. After paying the invoice, I found out that they cannot correct it – and worse, they refuse to do so. Now, they are generating final invoices for each package individually (over 20 in my case), many of which also contain incorrect VAT.

I explained multiple times that I need proper invoices without VAT and clearly marked as reverse charge, as required by EU law for intra-community B2B sales. Their support keeps telling me that their system “does not allow” corrections – which is not my problem as a customer. I need legally valid documents to properly report VAT in my country, and they are failing to provide them.

If the invoices are not corrected in time, I will escalate this legally, as I am now at risk of not being able to claim VAT correctly due to their internal errors.

Avoid this company if you are a business customer. Their backend system is clearly not suited for professional B2B transactions, and their customer service is unhelpful despite acknowledging their own mistakes.

We paid dearly (90 EUR) for shipping of a large furniture item, with delivery into our home. However, Westwing.si failed to deliver the piece of furniture twice, and we are dealing with a completely incompetent delivery service. Today, they came with the item, and they wanted me to unload their lorry and take the furniture into my home on my own. When I refused and told them that I paid 90 EUR for this service and took time off of work to accept the delivery, the driver cynically laughed, closed the door of the van and drove off. We have spent hours coordinating the delivery company, but they always let us down. This is ridiculous.