There was nothing wrong with the bin, the problem was the delivery company. No notification of delivery date. Just dumped it outside the front door without knocking (and we were in). Following Wheelie... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Easy ordering, no hidden postage costs. Took about a week to deliver. The bin itself is good quality, matches the exact colour of our council bin and was emptied fine with no problems. My only cri... Voir plus
L'entreprise a répondu
The price was competitive and the purchase was easy. The delivery was great, driver advised when due for delivery snd followed instructions where to put it. The bin is of solid construction... Voir plus
L'entreprise a répondu
Ordered a 360l wheeliebin, based on the lid design and good price shown on website. Using the frame and lid only as a top-hinged hatch on a DIY trailer-camper. Alas on delivery, very quick, lid was... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de gestion des déchets
- Fournisseur d'engins de chantier
- Grossiste en matériel de construction
- Magasin de fournitures de bureau
- Grossiste en fournitures de bureau
- Magasin de fournitures scolaires
À propos de Wheelie Bins
Écrit par l'entreprise
www.wheeliebins.co.uk is the home of wheeliebins. We have everything from your council standard sized 240 litre wheelie bin up to the large 4 wheeled 1100 litre wheelie bin all with our best price guaranteed promise.
Smaller quantities of bins are despatched on a next working day delivery, larger quantities, 4 wheeled bins and any adaptions may take a day or two longer to get to you. However you can always use the live chat, email or give us a call to get an ETA.
Wheelie bins is part of the established Jaydee Living Ltd group which was established in 2006 and has many thousands of happy customers. We have supplied the likes SSE, Cambridge University and Apple to name just a few.
What really sets us apart though is our customer service and product experience. All of our team have been with us at least 5 years and have a great understanding of all our wheelie bin and which products would be most suitable for you.
Shop By Wheelie Bin Size
Coordonnées de contact
Unit 2 , GL51 9LT, Cheltenham, Royaume-Uni
- 01684 292727
- sales@wheeliebins.co.uk
- wheeliebins.co.uk
4,6
Excellent
271 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Wheelie Bins
Hi,
Thank you for your review, as a small business we appreciate the feedback and are glad that you were satisfied with our service.
Many thanks
Réponse de Wheelie Bins
Hi Tanya,
Thank you for your review, as a small business we appreciate the feedback and are glad that you were satisfied with our service.
Many thanks
Réponse de Wheelie Bins
Hi Polly,
Thank you for your review, as a small business we appreciate the feedback and are glad that you were satisfied with our service.
Many thanks
2x120LT wheelie bins
Easy to order, delivery was quick, driver put the bins by back gate for me instead of leaving them on my drive, no complaints thank you.
5 août 2025
Réponse de Wheelie Bins
Hi Tish,
Thank you for your review, as a small business we appreciate the feedback and are glad that you were satisfied with our service.
Many thanks
Réponse de Wheelie Bins
Hi Carolyn,
Thank you for your review, as a small business we appreciate the feedback and are glad that you were satisfied with our service.
Many thanks
Misleading Delivery Charges
Their delivery prices are completely misleading.
"Single Stack of 80/120/140/240 Litre Wheelie Bins - £16.00"
Try and order anything including a 240L bin and the price escalates to £55.75. They say this is because it needs to go on a pallet. Not what the delivery policy says. Wasted a lot of time and will now have to look elsewhere.
In response to the reply. Your website is misleading and your colleague stated delivery pricing entirely different to that published on the website. If there was confusion you caused it. Sort it out. Trustpilot is not your marketing tool. I had an experience with your business that you acknowledge and recorded it here. If you had said sorry, it was our error on the website, we'll fix it I'd have likely seen you as responsive to customer feedback. But you didn't. I didn't complete the order, which was ready to go and took me time to compile, because of the discrepancy between the website and your colleague. I can't be the only one who pulled out of an order due to that discrepancy. Treat this as an opportunity.
28 juillet 2025
Avis spontané
Réponse de Wheelie Bins
Hi Paul,
Thank you for taking the time to leave us a review, I can see that you haven't actually placed an order with us and our Trustpilot page is designed for customers to leave reviews of our service who have placed orders with us and therefore can review the whole service received.
Regarding the misleading delivery. We do have multiple pages on our website explaining how our deliveries work and the costs surrounding this. We are aware that the delivery costs are high and it is something we are constantly trying to improve, as a small family run business we have to use the best methods available for our customers but also us as a business. Due to the size of the bins and the weights, it is not possible to use certain courier services as they will refuse these larger items, therefore we have to use independent couriers or pallets for larger orders and this naturally costs more money.
My colleague did speak to you on the phone about this and was clear in explaining the costs and how your order would have to be dispatched, you weren't charged anything unknowingly as you didn't make a purchase, therefore I believe it is unfair to hand us a one star review which can have an adverse affect on us as a business when you didn't actually use us.
I think it would be more suitable to say you found the delivery prices confusing or perhaps suggest they were more expensive than you expected instead of suggesting they are misleading when we explained them to you very clearly over the phone so you wouldn't be mislead.
Great wheelie bins!
Great, sterdy wheelie bins, customer service was great and bins arrived on time!
2 juillet 2025
Réponse de Wheelie Bins
Hi Annabelle,
Thank you for your review, as a small business we appreciate the feedback and are glad that you were satisfied with our service.
Many thanks
Efficient,product was good
Efficient,product was good, the company kept us informed of delivery process and it arrived when we were told.
30 juin 2025
Réponse de Wheelie Bins
Hi Suzanne,
Thank you for your review, as a small business we appreciate the feedback and are glad that you were satisfied with our service.
Many thanks
Good fast delivery.
7 juillet 2025
Réponse de Wheelie Bins
Hi Tim,
Thank you for your review, as a small business we appreciate the feedback and are glad that you were satisfied with our service.
Many thanks
Réponse de Wheelie Bins
Hi Jon,
Thank you for your review, as a small business we appreciate the feedback and are glad that you were satisfied with our service.
Many thanks
The order was processed quickly
The order was processed quickly, but it took a bit longer than I expected for the bin to arrive
2 juillet 2025
Réponse de Wheelie Bins
Hi Bridget,
Thank you for your review, as a small family business we appreciate every review we receive as it helps us to grow and develop as a business.
We apologise for the delivery taking longer than expected, due to the size of the items we have to use an alternative courier so we aren't able to offer our usual next day delivery service.
Thanks again
Réponse de Wheelie Bins
Hi Matthew,
Thank you for your review, as a small business we appreciate the feedback and are glad that you were satisfied with our service.
Many thanks
Wheelie!?
Good product.
Delivered when the driver said he would.
It would good to keep your customer's informed as to the progression of their order.
But........I'm very happy, thank you.
24 juin 2025
Réponse de Wheelie Bins
Hi Simon,
Thank you for your review, as a small family business we appreciate all reviews we receive as it helps us to grow and develop.
Regarding our delivery partner, unfortunately they do not provide us with live, up to date tracking information but you should have received a notification when it was out for delivery.
Many thanks,
Dan
Your distribution partner was…
Your distribution partner was absolutely useless. It took nearly three weeks to receive our bins which were fine but I would not buy anything else from you if I had to deal with your forwarding agent again.
8 mai 2025
Réponse de Wheelie Bins
Hi Simon,
I'm sorry to hear that you experienced issues with our delivery partner. Having looked in to the tracking information for your order I can see that we dispatched your order on the 9th May and was received by yourself on the 21st May.
I understand that this is longer than anticipated but 8 working days is the total time it took, 12 days in total which is under two weeks, not nearly three weeks as stated.
I can see that you were in communication with our couriers and there were issues out of your control which I can only apologise for on their behalf. Had we received any communication regarding the failed delivery attempts/issues then we would have been happy to resolve this by sending out a new order via a different courier service to ensure you didn't have to wait any longer.
Our Trustpilot page is here to reflect our service as a business, our products and your experience purchasing through us. We will take into consideration what you have said about the delivery and we will be getting in touch with the couriers to prevent issues like this arising in the future but feel this review unfairly represents us.
Many thanks
Réponse de Wheelie Bins
Hi Jayne,
Thank you for your review, as a small business we appreciate the feedback and are glad that you were satisfied with our service.
Many thanks
Réponse de Wheelie Bins
Hi Richard,
Thank you for your review, as a small business we appreciate the feedback and are glad that you were satisfied with our service.
Many thanks
Good bin
The price was competitive and the purchase was easy.
The delivery was great, driver advised when due for delivery snd followed instructions where to put it.
The bin is of solid construction AND came with its wheels already attached, which others I was looking at didn't.
As a note you can buy large bin liners to stop your bin from getting mucky and smelly.
Happy to recommend.
2 mai 2025
Réponse de Wheelie Bins
Hi,
Thank you for your review, as a small business we appreciate the feedback and are glad that you were satisfied with our service.
Many thanks
Réponse de Wheelie Bins
Hi,
Thank you for your review, as a small business we appreciate the feedback and are glad that you were satisfied with our service.
Many thanks
Good Bin
Bin is great. Only thing is it's a slightly different shade of purple from the Council Bins
10 juin 2025
Réponse de Wheelie Bins
Hi,
Thank you for your review, as a small business we appreciate the feedback and are glad that you were satisfied with our service.
Many thanks
Réponse de Wheelie Bins
Hi,
Thank you for your review, as a small business we appreciate the feedback and are glad that you were satisfied with our service.
Many thanks
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.