whirlpool.ie Avis 

Engineer was very professional

Engineer was friendly, efficient and effective when he eventually arrived. As an Irish-based customer the Whirlpool support number was not helpful and it had to go through the retailer get engagement and book an engineer visit.

Everything was great 👍

Purchased a Whirlpool dishwasher within the past year and nothing but trouble with it. We've had 4 different engineers out to look at it (which was exactly what the 1st 3 engineers did looked at it & did nothing) The 4th engineer on Fri 11th Oct. last was the only one to take off the front panel on the door and immediately discovered a loose wire, which was visible to my husband also, my husband asked if that was a loose wire and the engineer replied yes. He asked if any of the previous engineers had taken off the panel and looked for a fault which they hadn't done.
He replaced the front panel with a new panel & door lock. He also asked why the 3rd engineer hadn't replaced the lock as that was the problem in her opinion after I had explained to her how the lights would come on as if it was going to begin the washing cycle only to go off after a minute. The problem we were having with the machine was 9 times out of 10 it didn't work and I've lost count of the amount of times we had to empty the loaded machine to wash everything by hand, so the machine was just taking up space in our kitchen as it was of no use whatsoever most of the time. I dread to think of the consequences had the loose wire started a fire!!!!!!!!!! Must say the machine is very very quiet for the simple reason that it hasn't worked for most of the time. Would never, ever, recommend a Whirlpool appliance to anyone.

Engineer professional and experienced. Knew what to look for and had it sorted promptly.

My dishwasher had a fault and I had an extended warranty. The engineers were professional, punctual and very knowledgeable. The first engineer who came out also diagnosed another fault.
The second engineer came out a week later with the new parts and repaired it in no time. My dishwasher was still useable, therefore, waiting for the parts did not affect the day to day usage.

Amazing customer service support from hotpoint for Whirlpool.

Second Whirlpool product I've bought. The first one (dishwasher) wasn't very good, didn't last long, as in warranty gone, product gone. Learned later the salesman benefitted by pushing the Whirlpool brand, make sure to do your own research.
Which brings me to where I should practice what I preach.
This current (American style fridge/freezer) one appears to have been released with a design flaw that still wasn't remedied even though it was in stock for almost 2 years (just let it out and hope for the best). Gave problems the week it was plumbed in. Ice clogging internally causing leaks being the main problem, then the ice maker just gave up for a week and of course started working again the day before the engineer arrived.
In fairness customer service was good, 4 stars for that.
Repair just completed, so watch this space.

The whole process was easy from booking the service to the engineer calling out to fix the dishwasher.

We had a part break for a dishwasher that was under warranty. A replacement part was supplied quickly free of charge. No hassle and great service.

Professional and efficient customer service
Professional and experienced engineer
Good products

Fast service

The service experience was excellent, only doubt with product would be that its just over two years old and I need two repairs so far.

Effortless experience from start to finish and resolved the issue promptly

Terrible service, got 21 text to say the engineer was on the way but no show....

Service and speed to fix

Very quick and professional resolution by the service dept.

Great service experience

Pure engineering professionalism at its very best.

7 phone calls, one and a half hours in total on one day and still no resolution!
My built in oven was bought when there was still a 5 year parts and labour warranty, 10 year parts only. I am at year 4, should be covered right? Right??
I registered my warranty on the Whirlpool Irish site when I bought the oven, have the number and all- do you think Whirlpool even recognise
it? Oh no, don’t even know who I am- kept sending me to Domestic and General who keep telling me that I am out of warranty so will only book me a standard out of warranty call out. Once Whirlpool customer service left Ireland and switched us to the UK for customer service it seems like they don’t want to help Irish customers. I have been a loyal whirlpool customer for over40 years, never again.
This 4 year old oven is indicating 180 degrees but is actually at 120 degrees, it’s blown the light bulb twice in the last 4 months and there is rust on the base- only 4 years old- definitely not fit for purpose!
Between the call out fee and parts, the cost would end up being at least half the price of a new oven and if anything goes wrong after 30 days it is going to cost me even more.
At the moment Bosch have a deal on that gives you €50 back and a 5 year warranty on certain models.
I have to say I will never buy from Whirlpool again and I would never recommend them to anyone.