All precesses and timelines were perfect… I have been a buyer for more than 3 years and recently started selling. My main concern and issue is with shipping destinations. I have raised the issue... Voir plus
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Lisez les avis des autres
I like the user-friendly application and the fact that the auction periods aren't too long. At some auction houses, an auction can last several months. It’s also great that you can frequently find rar... Voir plus
L'entreprise a répondu
⭐⭐⭐⭐ HONEST FEEDBACK THAT WAS LISTENED TO I was frustrated after being outbid at 23:25 — over four hours after the advertised 7:00 PM close. I reasonably expected the auction to finish at th... Voir plus
L'entreprise a répondu
Very courteous and professional. I had driven from Peterhead to Perth to lodge my bottle of Whisky into the next auction, but a problem arose, in that due to unforeseen circumstances, they couldn't ma... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
Coordonnées de contact
PH1 3FN, Perth, Royaume-Uni
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4,3
Excellent
397 avis
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Vorsicht Betrug!
Vorsicht Betrug!
Habe einen Whisky ersteigert. Bei der Lieferung kam es zu Unregelmäßigkeiten. Die Zustellung wurde abgelehnt weil es falsch deklariert wurde. Es wurde als Geschenk Sendung beim Zoll angegeben. Sowas passiert nicht von allein.
Die Erstattung des Geld ist bis heute nicht erfolgt. Trotz Mahnung und Hinweis auf rechtliche Konsequenzen. Die Lieferung oder besser gesagt der rechtswidrige versuch erfolgte im Mai!
Mein Tipp lasst die Fingern von diesen Betrügern.
26 mai 2025
Avis spontané
Réponse de Whisky Auctioneer
Hi Sven,
We’re very sorry to read your review and disappointed that it’s come to this, especially after the many emails and updates we’ve sent along the way.
In this instance, the issue here stemmed from an incorrect declaration made by the courier after the parcel had left our warehouse. This wasn’t something within our control, and we’ve been in regular contact with both yourself and DHL to try to resolve the matter.
We’ve offered several solutions over the last few months, including resending the bottle to an alternative address, using a different courier or issuing a refund. We’re still more than happy to proceed with any of these options, including the refund. We simply need the relevant refund details from you in order to process it. As of now, our Client Service team are still waiting to receive this information from you after sending several emails.
We always strive to give a fair and transparent experience, and it’s disappointing to hear that hasn't been your impression. Please do respond to our Client Service team's emails - they’re ready and very willing to help in resolving this.
Thanks,
Megan
Thieves!!!
This company are awful, sending false spam emails out about charges and fees I supposedly have to pay on stored bottles that I don’t even have! What makes it worse is they’ve tried to charge my card for this, I’ve immediately removed my saved details. This company CANNOT be trusted with your information.
15 juillet 2025
Avis spontané
Réponse de Whisky Auctioneer
Hi Jason,
We've reached out to request your contact details so we can identify your account and look into this as a priority, but unfortunately haven’t heard back yet.
We’ve reviewed all recent contact logs and haven’t found any enquiries matching the details in your message. We’d really appreciate the opportunity to investigate this properly for you. Just to clarify, any customers with bottles in storage would have been emailed in advance about any upcoming fees, and we certainly wouldn’t attempt to charge for items that don't exist on your account.
Please do get in touch with our Client Services team directly at info@whiskyauctioneer.com. We’d really like to get this resolved swiftly for you.
Thanks,
Megan
Not a good experience 😕
I've been using a few whisky auction sites and Whisky Auctioneer has been the worst experience. The listing glazed over detail for a fundamental defect. Payment was made within 24hrs of auction ending, but errors with WA administration resulted in days of delay. Not even an apology and I felt my £2k plus order was of irrelevance to them. I won't be using WA again in a hurry.
19 mai 2025
Réponse de Whisky Auctioneer
Hi Kevin, thank you for your review.
We’re sorry to hear that your experience didn’t meet expectations. We always aim to make condition details as clear as possible within the listing through our condition reports and supplementary images. In this instance, the lot included a condition report highlighting damage to the velvet bottle covering, and this was also visible within the listing images. We shared these again during our follow-up, and you acknowledged at the time that this detail had unfortunately been missed.
We appreciate you taking the time to contact us directly and hope the information provided helped clarify the matter. If there's anything further we can assist with, please don't hesitate to get in touch.
Megan - Whisky Auctioneer
Won’t be doing business with Whisky Auctioneer again
The new website is STILL broken after more than a month to get it sorted. Seriously, as the saying goes, ‘if it ain’t broken, don’t fix it!’ I’m
not the only one complaining about it on TrustPilot so you can be sure that this is a broader issue than Whisky Auctioneer would realise. Surely you have developers or someone who test things in a lower environment before releasing this flaming pile live for public use.
The current auction isn’t even loading for me - shows X number of results when I use the search function but doesn’t display the results (not an internet service provider issue as I’ve tried under multiple wifis and cellular). Also, last auction on the new site, certain bottles e.g Glendronach 18, would show year of bottling on a handful of lots, and not on others. This is different to the old website where all pre label / chill filtration GD18 bottles would have the year shown in the listing so I didn’t have to click into the lot and waste my time scrawling through the info and zooming in on the photo of the back of the bottle hoping to confirm what year of bottling.
Other issues: Shipping calculators STILL don’t work so it’s almost impossible to tell how much it’s going to cost me to ship my bottles other than by doing a dummy run on the site to have the bottles shipped and getting close to the end of the process/transaction. Was easier when they just had a transparent list for X bottles to X location. Oh and surprise surprise, Whisky Auctioneer has increased their shipping costs substantially without communicating this to clients. On top of this, I had a random email from them advising that the storage of my bottles was expiring and that I would be charged storage but didn’t advise which for bottles. When I questioned this I was told to disregard the email but still, test these things before sending them out! You’ll now find on their website that after 90 days storage they charge %1 per 30 days per bottle (at a minimum of £5!). Clearly a money-making exercise or at least force people to ship things sooner rather than late. They say they use DHL exclusively for all international shipping (excluding. USA) but my last order to Australia came through via FedEx - unless that’s changed recently?
I’ll be having the bottles I’ve currently got in storage shipped soon and that it for me for whisky auctioneer. Was an excellent site and the other thing that used to deter me were the slightly higher buying fees and sellers fees. Now with a broken website and even more fees, why bother coming back? Plenty of other competitions around.
30 juin 2025
Avis spontané
Réponse de Whisky Auctioneer
Hi Roy, thank you for taking the time to leave your feedback. We're really sorry to hear about your experience. I've requested further information via Trustpilot so that a member of our senior management team can reach out to you directly and assist you offline.
We appreciate the detailed feedback you’ve provided and are prioritising improvements to the site that align with our customers' needs, including search, filtering and key areas within the auction experience. We're genuinely thankful for your comments, and I want to assure you that customer feedback plays a crucial role in how we continue to refine the site over the coming months. Delivering a reliable and enjoyable customer experience remains our top priority.
The site is currently offline as our IT team are busy working on some important updates, and it should be back online very soon.
Thanks
Megan - Whisky Auctioneer
Bought 6 bottles 2 in uk and 4 in…
Bought 6 bottles 2 in uk and 4 in Netherlands . Roughly just under £8000 for these bottle . Within the Uk delivered no problem at all. 4 bottles from the Netherlands were to be delivered Friday 20th of June 2025. 4 hours before delivery ,Got a text from DHL saying I had duty of £808 to pay . Called them up and had a good conversation with one of there so called customer service and if I did not want to pay the duty I could resell them .
On there web site is so vague about buying in EU country is unreal . Please be aware and don’t buy EU . They should high light on there page that there is a 20 percent tariff on the EU bottles . This auction site is much too large and is only concerned about making money . So many auction sites that give you the best service. Prestige auction whisky hammer . Your bottles arrive within 24 to 36 hours . Even the owner of the auction site brings your bottles to your home if they are expensive .
Night and day . I still haven’t had my 4 bottles delivered . They say ten days it’s a complete con they are doing .
Please avoid this auction site .
20 juin 2025
Avis spontané
Réponse de Whisky Auctioneer
Hi Thomas, thank you for taking the time to leave your review. We’re sorry to hear about your recent experience. We've reached out to you via Trustpilot to get more information re. your account with us so we can speak to you directly.
We do include information on our website about the potential for duties or import charges when shipping across regions, such as on our shipping page and within the auction listing tooltips. That said, we recognise there is always room to improve how clearly this is communicated and we're currently reviewing this.
Thank you again for your feedback and for raising these points with us.
Megan - Whisky Auctioneer
Réponse de Whisky Auctioneer
Thanks for taking the time to rate us!
Megan - Whisky Auctioneer
Réponse de Whisky Auctioneer
Thanks, Steven! We’re really pleased to hear you found the team responsive and friendly. That means a lot.
Megan - Whisky Auctioneer
New website is unfit for purpose
This site used to be useful. I have both sold and bought through it many times. BUT the new site is wholly unfit for purpose with bugs galore. I would caution anyone against using this company until they get them all fixed. One issue is that it is no longer clear which lots are UK and which will incur an import fee.
And everyone should beware being overcharged as delivery rates are wrongly calculated.
12 juin 2025
Avis spontané
Réponse de Whisky Auctioneer
Hi Braunston, thank you for taking the time to leave your feedback on the new site.
Feedback like this is especially important to us as we continue to refine and improve the platform. We’re currently reviewing all customer input received so far and using it to help prioritise ongoing improvements.
We’ve already reintroduced UK and EU icons on lots, which can now be used alongside the information on our shipping page to help determine any applicable fees or import charges. We’ve also reached out to you via Trustpilot to request some further information so that a member of our client service team can look into your specific concerns around delivery charges.
We do hope we’ll see you back again in a future auction.
Megan - Whisky Auctioneer
BEWARE!
BEWARE!
£40 bottle of whisky, £40 delivery, then out of nowhere 4 days later another £40 import/duty tax bill from the courier to import from EU to UK.
I don’t think this company does enough to highlight the potential increase to final auction price. Luckily, i did think this may have been an issue hence why I only bid £40.
Would have cried at a 200% increase on final bid of a bottle at £2k
9 juin 2025
Avis spontané
Réponse de Whisky Auctioneer
Hi Zack, thank you for your review. We always appreciate feedback.
We’re sorry if it felt unclear that additional import costs could apply when buying across regions. We do have this information available on our website, and we’ve recently reintroduced UK and EU icons on all lots to help indicate where bottles are located. This can be used alongside the details on our shipping and fees pages to help estimate potential final costs.
That said, we appreciate you raising this and will take your feedback into consideration as we continue reviewing how we communicate key information on the site and in our customer updates.
Megan - Whisky Auctioneer
It's impossible for a company like…
It's impossible for a company like yours to do not know how many items have your customer in storage....
Furthermore you want to charge you customer extra for longer storage but you can't really tell him where are his storage bottles located....
I am very sorry for you because you was my 1st top whisky auction but now you became one of the worst....
Do not dare to charge my extra for longer storage, because I'm trying to ship my bottles for very long time now and I can't because you send me a list that is totally wrong....
21 mai 2025
Réponse de Whisky Auctioneer
Hi Georgios, thank you for your review.
We're very sorry to hear about your recent experience. We appreciate your long-standing support and are sorry that the service you received did not meet expectations on this occasion. A member of our senior management team is reviewing your case in full and will reach out to you directly to ensure this is properly resolved.
Thank you again for your feedback, and we sincerely apologise for the confusion caused.
Megan - Whisky Auctioneer
Bid system needs to change
Although a large selection of whisky, the issue is that the bidding goes on far too long, and people start bidding last minute which goes on and on, meaning you lose your bid you thought you had for the last several days. Other auction sites will literally stop bidding at 7pm, perhaps 10-20 minutes beyond that. But this site keeps bidding open way past the 7pm deadline which just seems unfair. Stop the bids at 7pm like you state in the website, and then you won't have the silly bid wars going on for hours on end.
8 juin 2025
Avis spontané
Réponse de Whisky Auctioneer
Thank you, Michael, for your honest feedback. We appreciate you taking the time to share your thoughts.
Our auctions close from 7:00 PM (UK time), but if a bid is placed after that on any lot, the entire auction is extended by two minutes. It ends once no bids are placed for two minutes – usually between 9:00 and 11:00 PM. This format ensures everyone has a fair chance to place final bids on bottles that matter to them.
Megan – Whisky Auctioneer
Great experience
12 mai 2025
Réponse de Whisky Auctioneer
Thanks so much for your review! We’re delighted to hear you had a great experience.
Megan – Whisky Auctioneer
Current website not working properly on…
Current website not working properly on both Rum Auctioneer and Whisky Auctioneer. Bids are being undercut and being won by lower bids. Serious IT flaws in new system - bottles showing as UK listings are then switching to EU and back etc, disappearing from watchlists. Needs sorting as the previous website was very reliable
JDS
1 juin 2025
Avis spontané
Réponse de Whisky Auctioneer
Hi, thank you for your review and for sharing your feedback.
We recently launched new websites for all three of our platforms – Whisky Auctioneer, Rum Auctioneer and Wine Auctioneer – and customer feedback is really important to us as we continue to refine and improve performance. We're actively monitoring all sites, addressing bugs and rolling out updates on a regular basis. We're pleased to say improvements are being made week on week.
I’ve reached out to you via Trustpilot to request further details so that a member of our client service team can get in touch and better understand your experience.
Megan - Whisky Auctioneer
Quick checkout and excellent delivery
Quick checkout and excellent delivery, fees and charges are good value too
6 mai 2025
Réponse de Whisky Auctioneer
Thank you, John! We’re glad you found the checkout and delivery process smooth – we really appreciate your kind words.
Megan – Whisky Auctioneer
What have you done to your website?
I've just tried to navigate your new auction website. What have you done? Before, it was so easy to find the whiskies I was interested in. The filters are confusing and what is that floating zero about? What happened to the dashboard? It's a shame that's gone. Now, it's not a pleasurable experience at all.
I don't think I'll be back in a hurry.
2 juin 2025
Réponse de Whisky Auctioneer
Hi Joe, thank you for your feedback.
We’re sorry to hear the updated site hasn’t delivered the experience you were hoping for. We recently introduced a new design and platform for our auctions, and we know changes like this can take some getting used to. That said, customer feedback plays a key role in how we continue to develop and improve the site.
We’re actively working on enhancements based on the areas that matter most to our users, and are rolling out updates regularly to improve performance and usability. We hope you’ll see some positive changes if you choose to return in future.
Megan - Whisky Auctioneer
Réponse de Whisky Auctioneer
Thanks for the great feedback! We’re thrilled to hear you found it easy to use and were happy with the bottles up for grabs and delivery speed.
Megan – Whisky Auctioneer
Outstanding service from Whisky Auctioneer
I recently purchased 3 bottles of Macallan whisky from Whisky Auctioneer.
I live outside of the UK and had never purchased from any Whisky Auction before.
The entire process from start to finish was very profesional and seemless.
After only one phone call to their head office, to ask a question, I was allocated a customer services representative, George, who guided me through the entire process from payment, arrangeding the courier, right down to every last detail.
George was fantastic to work with and I must say the entire process went really well.
Thank you very much Whisky Auctioneer
Give those guys a Bells 😃
13 décembre 2024
Réponse de Whisky Auctioneer
Thank you so much for your detailed and generous review, Joel. We’re delighted to hear George was able to support you so well throughout the process. Your kind words mean a lot to the whole team.
Megan – Whisky Auctioneer
Gripes…
I would prefer not to have to pay you for storage after purchase. Given the commission you charge I think delivery in mainland UK should be free.
7 mai 2025
Réponse de Whisky Auctioneer
Thanks, Julian – we appreciate the positive rating and your thoughts on delivery and storage charges. Customer feedback helps us ensure we continue to provide a fair and competitive fee structure.
Megan – Whisky Auctioneer
Poor Customer Service for Faulty Goods
I bought a bottle of single malt Scotch whisky for over £180. When I opened it, the cork disintegrated and the significantly flavour was impaired. It was obvious that the whisky had been stored incorrectly and in very hot conditions. Although the box was normal, the bottle had a sticker on it showing that it had been an export to an Asian country where it had clearly not been looked after. I notified the company, who basically said, 'too bad'. A business that dos not do due diligence on the product it sells, can't be trusted and it's not good enough simply to place all the risk on the purchaser.
7 mai 2025
Réponse de Whisky Auctioneer
Hi William, thank you for taking the time to leave a review and share your experience.
We're sorry to hear that the condition of the bottle you received did not meet expectations. While all bottles listed in our auctions are inspected for visible defects, we are very rarely able to determine their storage history. As an auction site, we do our best to identify and disclose any issues that can be reasonably assessed at the time of listing.
We’re also sorry that the support you received after raising this fell short of the level of service we aim to deliver. We appreciate you bringing the matter to our attention and hope that, despite this experience, you may feel confident to engage with us again in future. If there's anything further we can assist with, please don’t hesitate to get in touch.
Megan - Whisky Auctioneer
The auction journey was as expected- the end disappointing
The auction journey was as expected. We were successful in purchasing a bottle of whisky for a small amount more than what we budgeted for. The big surprise came with the "add-ons" which inflated the buy price by circa 35%. I would have liked to have this presented to me before the buy confirmation but I know why you may not think this is a good idea. If I had had a full perspective on the add-ons I would not have bid past the budget.
6 mai 2025
Réponse de Whisky Auctioneer
Hi George, thank you for taking the time to leave a review.
We're pleased to hear the auction process itself met your expectations. In terms of fees, all bottles are marked with UK or EU icons to help indicate their location, and this can be used alongside the information available on our shipping and fees pages to give a clearer picture of any potential import costs or charges. Commission rates are also outlined up front when registering to use the site.
Clarity and transparency are absolutely central to the experience we aim to offer our clients, and we know how important it is to feel informed and confident when placing a bid. We're always reviewing and refining how we communicate key information, and we truly value feedback like yours in helping us continue to improve. If you’d like to discuss anything further, please don’t hesitate to get in touch.
Megan - Whisky Auctioneer
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