All precesses and timelines were perfect… I have been a buyer for more than 3 years and recently started selling. My main concern and issue is with shipping destinations. I have raised the issue... Voir plus
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Lisez les avis des autres
I like the user-friendly application and the fact that the auction periods aren't too long. At some auction houses, an auction can last several months. It’s also great that you can frequently find rar... Voir plus
L'entreprise a répondu
⭐⭐⭐⭐ HONEST FEEDBACK THAT WAS LISTENED TO I was frustrated after being outbid at 23:25 — over four hours after the advertised 7:00 PM close. I reasonably expected the auction to finish at th... Voir plus
L'entreprise a répondu
Very courteous and professional. I had driven from Peterhead to Perth to lodge my bottle of Whisky into the next auction, but a problem arose, in that due to unforeseen circumstances, they couldn't ma... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
Coordonnées de contact
PH1 3FN, Perth, Royaume-Uni
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4,3
Excellent
397 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Réponse de Whisky Auctioneer
Hi Alexander, thank you for your review. I’m sorry to hear you felt the delivery cost was high. Our shipping rates reflect secure handling, packaging, and insurance to ensure bottles reach you safely. That said, our shipping service and related costs are under constant review, as it’s important for us to strike the right balance between quality and affordability.
Megan - Whisky Auctioneer
Best selection of spirits
Best selection of spirits.
Website easy to use and intuitive.
Delivery service excellent and safe
9 septembre 2025
Réponse de Whisky Auctioneer
Hi Alessandro,
Thank you for your review, its always great to hear from happy customers.
Megan L
Informative listings that include era…
Informative listings that include era of bottling, quick processing and overseas shipping (and extremely well packed).
9 septembre 2025
Réponse de Whisky Auctioneer
Hi Christopher,
Thank you for your 5-star review. We have a very attentive listing and logistics team who always aim for maximum care and attention to detail when handling each order. I will ensure your review is passed back to the team.
Megan L
Réponse de Whisky Auctioneer
Hi Mark,
Thank you for your review, we're really happy to hear about your experience.
Megan L
Rocky whisky buying experience
the good:
I've bought from them way back since 2014. As long as there are no issues during transit and delivery there will be no problems with them.
However this time something did go wrong
In my case i bought around 13 bottles from the auction. The bottles go held up by customs then sent back
During the transit one of the bottles popped and lost 80% of the content. I was told that since the bottle did not break it is not covered under their terms and agreement.
they were not willing to give me a refund but offered me 2 choices:
- put my purchased bottles on next auction
- they can ship it out again for free
i also wasn't willing to have them send it through US customs again. Thankfully had a address in singapore which i could send it to.
Eventually after a month they finally shipped it out to singapore.
Edit:
I was contacted by customer support and made whole on the liquid content lost during transit for the bottle of whisky
13 août 2025
Réponse de Whisky Auctioneer
Hi Sung, thank you for your review. I’m sorry for the experience you had. Being able to provide reliable global shipping is really important to us, and we’re always working with our delivery partners to ensure the quickest and most seamless service possible. Unfortunately, customs processes are beyond our control, but we appreciate your patience throughout.
I’m pleased to see everything was brought to a positive conclusion and hope we can welcome you again in future.
Megan - Whisky Auctioneer
Your shipping fees can be better
Your shipping fees can be better. I've stopped bidding on your site because the shipping makes it cost prohibitive to get bottles from you.
22 août 2025
Réponse de Whisky Auctioneer
Hi there, thank you for taking the time to share your feedback. We’re sorry to hear that shipping costs have been a barrier. Our rates reflect secure packaging, insurance, and handling to ensure bottles reach customers safely, but we know affordability matters too. Shipping fees and services are regularly reviewed as we work to keep that balance right.
Megan - Whisky Auctioneer
Easy to handle, fast processing time
Easy to handle and manage,
very good package,
really fast processing time by the WA-Team
20 août 2025
Réponse de Whisky Auctioneer
Hi Gunther,
Thank you so much for taking the time to leave such a positive review. Ill ensure this is passed back to the team.
Megan L
Services work well
20 août 2025
Réponse de Whisky Auctioneer
Hi Olli, thank you for your review. We’re glad to know your experience with us has been a smooth one.
Megan - Whisky Auctioneer
Thank you!
Excellent customer service! George B at Whisky Auctioneer is beyond professional and very attentive. Thank you for taking care of me all these years!
13 août 2025
Réponse de Whisky Auctioneer
Hi Bob, thank you for your kind words. We’re delighted to hear George has looked after you so well over the years and truly appreciate your loyalty.
Megan - Whisky Auctioneer
Definitely a plus
Very easy. Great selection. Checkout is simple. Top notch overall service.
20 août 2025
Réponse de Whisky Auctioneer
Thanks, Chris. We’re pleased you’ve enjoyed browsing and buying with us, and we appreciate your comments.
Megan - Whisky Auctioneer
Great selection but very expensive…
Great selection but very expensive shipping to the USA
13 août 2025
Réponse de Whisky Auctioneer
Hi Ari, thank you for your review. We’re pleased you’ve enjoyed the selection of bottles available. Affordable global shipping is important to us, and while there are limits to what we can change at present, we appreciate the feedback and will always look to make improvements where possible.
Megan - Whisky Auctioneer
Réponse de Whisky Auctioneer
Thanks for taking the time to leave a review. We’re very pleased to hear you had such a positive experience with the team.
Megan - Whisky Auctioneer
The platform is easy to use
The platform is easy to use, and the shipping experience was fast and reliable.
7 août 2025
Réponse de Whisky Auctioneer
Hi Roderick, thank you for sharing your experience. Great to hear everything went smoothly from purchase through to delivery.
Megan - Whisky Auctioneer
Réponse de Whisky Auctioneer
Thank you for your feedback. We’re glad you’ve enjoyed taking part in the auctions and appreciate your kind words.
Megan - Whisky Auctioneer
Réponse de Whisky Auctioneer
Hi Aybar, thank you for your review. We’re pleased you’re enjoying adding new bottles to your collection through our auctions.
Megan - Whisky Auctioneer
superfast shipping this time and…
superfast shipping this time and careful packaging always. love whisky auctioneer.
7 août 2025
Réponse de Whisky Auctioneer
Thanks so much for your review! We’re delighted to hear your bottles arrived quickly and safely, and really appreciate your kind words.
Megan - Whisky Auctioneer
Réponse de Whisky Auctioneer
Hi Radoslaw, thank you for taking the time to share your review. We’re sorry to hear you were disappointed with the service you received. We’ve reached out to you via Trustpilot to understand the situation better, and please do respond there or contact our client services team directly so we can assist you further.
Megan - Whisky Auctioneer
Perfect
The support is very good, i had a lot of questions which were answered right away. I won a lot 4.8.2025 and today 7.8 was already delivered no problem, the bottle was in excellent shape. I am very happy with my purchase. I would give more stars if I could.
7 août 2025
Avis spontané
Réponse de Whisky Auctioneer
Thanks so much for your kind words! We’re delighted to hear you had such a smooth experience and that your bottle arrived quickly and in excellent condition. We really appreciate your support and hope you enjoy your purchase.
Megan - Whisky Auctioneer
Not a good auctioneer
It’s a great to find different kinds of whiskeys and other spirits although not a great selection on other spirits mainly whiskey which is understandable but when it says the auction time finishes.
It doesn’t actually finish because if people continue to bid it just goes on forever, it’s ridiculous. It should be when the time is up that’s it.
Otherwise you end up losing the bids that you’ve already put through. I ended up losing 3 bids last night, so that’s 3 bottles that I should’ve got and didn’t i believe it’s so the auctioneer can get more commission and that’s the wrong way to do an auction.
Also, it doesn’t give you a description of the bottles condition that to me is very important.
I won’t be using this auctioneer again.
4 août 2025
Avis spontané
Réponse de Whisky Auctioneer
Hi Rob, thank you for taking the time to share your feedback. We’re sorry you were disappointed with your recent experience.
While our main focus is whisky, you may also be interested in our sister sites rumauctioneer.com and wineauctioneer.com, which both run monthly auctions and offer a wider range of spirits.
Our website does explain that auctions close from 7pm UK time on the final day, but if a bid is placed after 7pm the auction is extended by two minutes and will close once there has been no further bidding. This format is designed to give everyone a fair chance in the final stages, and typically means auctions continue for several hours, most often finishing between 9pm and 11pm UK time.
For bottle condition, we provide detailed notes for any imperfections and, where appropriate, supporting photographs. If further clarification is ever needed, our client services team will be happy to help.
We truly value all of our customers and hope we’ll have the chance to welcome you back to a future auction.
Megan - Whisky Auctioneer
5 Star Service and a Big IT Hiccup
5 Star Service. Normally, I definitely love a lot about Whisky Auctioneer. Unfortunately, the website underwent a unique and extensive website overhaul. I'm sure stuff is getting better now, but at the time number of my bottles detached from my account and I struggled to get one re-listed for months! However, support was proactive in fixing everything, I got everything I wanted in the end, they paid for any shipping mistakes, and I'm happy now. One-time issues, but the website and service is even better now!
2 juillet 2025
Réponse de Whisky Auctioneer
Hi Kevin,
Thank you so much for taking time to leave this review. We understand the issues you experienced and frustrations that come with this, however we're really glad to hear that those issues have now been resolved and your happy with the outcome. I'll be sure to pass this back to our client services team.
Megan
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