All precesses and timelines were perfect… I have been a buyer for more than 3 years and recently started selling. My main concern and issue is with shipping destinations. I have raised the issue... Voir plus
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Lisez les avis des autres
I like the user-friendly application and the fact that the auction periods aren't too long. At some auction houses, an auction can last several months. It’s also great that you can frequently find rar... Voir plus
L'entreprise a répondu
⭐⭐⭐⭐ HONEST FEEDBACK THAT WAS LISTENED TO I was frustrated after being outbid at 23:25 — over four hours after the advertised 7:00 PM close. I reasonably expected the auction to finish at th... Voir plus
L'entreprise a répondu
Very courteous and professional. I had driven from Peterhead to Perth to lodge my bottle of Whisky into the next auction, but a problem arose, in that due to unforeseen circumstances, they couldn't ma... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
Coordonnées de contact
PH1 3FN, Perth, Royaume-Uni
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4,3
Excellent
397 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Whisky Auctioneer
Thank you very much for your review, Arno. We appreciate your support.
Megan - Whisky Auctioneer
My experience navigating the auction…
My experience navigating the auction and website was good, but unfortunately the bottle was not packed in a way that held the cork in place and a good 2 ounces of my precious 1969 Oban leaked out the top before arriving at my door.
10 novembre 2025
Réponse de Whisky Auctioneer
Thank you for your review, David. I’m glad to hear you found the auction and website easy to use, though I’m sorry the bottle didn’t arrive in the condition you expected. I’ve checked your account and can’t see this reported to us, so please do get in touch so our Client Service Team can look into it for you. We take care with all packaging and would like the chance to review what happened here.
Megan - Whisky Auctioneer
Réponse de Whisky Auctioneer
Thank you very much for your review, Claudio. We really appreciate your continued support.
Megan - Whisky Auctioneer
Brak reakcji na reklamacje
Najgorszy dom aukcyjny na rynku.... Nigdy niczemu nie są winni...
7 novembre 2025
Réponse de Whisky Auctioneer
Thanks for your review. I've passed your comments onto our management team to investigate.
Megan - Whisky Auctioneer
Great thank you for all
4 novembre 2025
Réponse de Whisky Auctioneer
Thank you very much for your five-star review, Alexandru. We really appreciate it.
Megan - Whisky Auctioneer
Its the best auction for me
Its the best auction for me. I have try many of them and for me is the best one
5 novembre 2025
Réponse de Whisky Auctioneer
Thank you for your five-star review. We’re delighted to hear you’ve enjoyed using the platform.
Megan - Whisky Auctioneer
Would have appreciated warning of…
Would have appreciated warning of shipment and tax costs.
6 novembre 2025
Réponse de Whisky Auctioneer
Thank you for your review, Liam. Each lot in our auctions shows its location clearly, and our fees and shipping pages outline how delivery costs work depending on where the item is based and number of bottles. Any taxes or import charges are set by destination countries and are unfortunately outside our control. We also advise customers throughout the site and during the auction to check any charges that may apply before placing a bid. If you’d like us to look into a recent order, our Client Service Team will be happy to help.
Megan - Whisky Auctioneer
WA site is easy to use and customer…
WA site is easy to use and customer services are always clear and precise in their answers.
6 novembre 2025
Réponse de Whisky Auctioneer
Thank you very much for your review, Vito. Great to hear you’ve found the site straightforward and that our team has been helpful.
Megan - Whisky Auctioneer
Réponse de Whisky Auctioneer
Thank you for your review, Daniele. We’re pleased to hear you’ve had a positive experience with our service.
Megan - Whisky Auctioneer
Réponse de Whisky Auctioneer
Thank you very much for your review, Yaroslav. We appreciate your support.
Megan - Whisky Auctioneer
Delivery was always incredibly fast
Delivery was always incredibly fast, and the bottles were always very well packaged. Last but not least, it's really convenient that you can bid on EU lots from an EU country.
5 novembre 2025
Réponse de Whisky Auctioneer
Thank you for your review, Matthias. We’re glad to hear your orders have reached you quickly and securely, and it’s great to know the option to bid on EU lots has been convenient for you.
Megan - Whisky Auctioneer
Réponse de Whisky Auctioneer
Thank you for your review, Frits. We’re pleased to hear you’ve enjoyed using the site and that your orders have arrived quickly.
Megan - Whisky Auctioneer
Always a pleasure to deal with these…
Always a pleasure to deal with these guys. They go above and beyond to n m take time for those who work through the week.
4 novembre 2025
Réponse de Whisky Auctioneer
Thank you for your review, George. We really appreciate your kind feedback and are glad our team has been able to support you.
Megan - Whisky Auctioneer
Only positive experience
Only positive experience, great cooperation, reasonable shipping cost.
4 novembre 2025
Réponse de Whisky Auctioneer
Thank you very much for your review, Michal. Great to hear you’ve had such a smooth experience and have been happy with the service.
Megan - Whisky Auctioneer
Terrible organisation.
Terrible organisation.
Lots of hidden charges you're not made aware of before the auction, commission, breakage assurance etc
I received my whisky with damage to the box.
I was then informed that the breakage assurance doesn't cover packaging!
I am now having legal advice because the company have refused a refund
24 octobre 2025
Réponse de Whisky Auctioneer
Hi Jonny,
Thank you for your review. Our management team have been trying to get in touch with you to discuss your order. Please do get back in touch with us as soon as possible.
Megan - Whisky Auctioneer
Shipping takes the good out of it!
The site and range of whiskey is good and user experience is fine, Even the customer service is good. Problem here is charging £30-40 for shipping from UK to UK or EU to UK when the average cost is between 10 to 15 with most other auction sites. Fix this madness and 4.5 ⭐ would be given.
7 novembre 2025
Avis spontané
Réponse de Whisky Auctioneer
Thank you for your review, John. We’re glad to hear you’ve been happy with the site, range and customer service, and we appreciate you sharing your thoughts on delivery costs. Our prices reflect the quality of packaging, materials and couriers we use to ensure bottles arrive quickly and safely. UK to UK delivery for a standard 75cl bottle starts at £11, and EU to UK shipments begin at £40 due to the greater distance involved. We review our pricing regularly to stay as competitive as possible and your feedback is appreciated.
Megan - Whisky Auctioneer
Top forever
16 octobre 2025
Réponse de Whisky Auctioneer
Thanks for your 5-star review!
Megan - Whisky Auctioneer
Amazed again
Amazed again, won 2 bottles on Monday evening, Wednesday morning they are with me in Lincolnshire, packed well as usual.
5 novembre 2025
Avis spontané
Réponse de Whisky Auctioneer
Hi Martin - what a great review! We're so pleased you've been happy with our service. Hope to welcome you back to an auction again soon.
Megan - Whisky Auctioneer
Réponse de Whisky Auctioneer
Hi Zhanzhao - thanks for taking the time to leave us this five-star review. We're delighted to receive this feedback.
Megan - Whisky Auctioneer
Top-notch
Top-notch. Repeat buyer. But I should say horrible company so nobody bids against me!!
21 avril 2025
Réponse de Whisky Auctioneer
Thank you, John. We appreciate your ongoing support and the sense of humour. If you have ideas on how we could improve, we’d love to hear them.
Megan - Whisky Auctioneer
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