Had quite an expensive claim as my cat had surgery. Was thinking I might need to jump through so many hoops to be paid/justify things but really easy portal upload for the documents requested and prom... Voir plus
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Easy online quote and decent price with excellent excess options. (i.e. no co-pay percentage and just a flat excess) While not needed, its nice that pre-existing conditions over 2 years old do not af... Voir plus
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One of the few companies that don't charge a co-payment once your pet reaches a certain age. I don't agree with this as any pet can have an accident and some pets never see a vet so the assumption t... Voir plus
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From the initial easy contact regarding the claim for my beloved cat illness, medical condition and passing i experienced kindness and compassion whilst provided professional and friendly advice. T... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Everything we do is backed by traditional values, and state of the art technology. Certainty of out of pocket expenses. Your vet, your choice, always without penalty. Join the club today and experience pet insurance like no other.
Coordonnées de contact
100 Bishopsgate, EC2N 4AG, London, Royaume-Uni
- info@whistleandwag.co.uk
- whistleandwag.co.uk
4,6
Excellent
245 avis
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Vet’s advice: Avoid at all costs
After a small unsuccessful claim my vets claim team requested to review the policy as she had not heard of them. In their view the policies are not fit for purpose and shouldn’t even be legal. You are not covered for any medicine when you get into the small print. I was advised to change as quickly as possible.
15 septembre 2025
Avis spontané
Réponse de Whistle & Wag
Hi Steven,
Thank you for your review and sorry to see you go.
To clarify, you are certainly covered for any medicine, diagnostics and treatment administered at the vets.
For take home medication, behavioural treatment and complementary treatment, the Health Booster provides up to £500 of additional cover.
These Boosters were introduced to give our customers more flexibility to tailor their policy to suit their pet’s specific needs.
All Boosters are clearly offered during the quote journey, and you can add, remove, upgrade, or downgrade them at any time during your policy, without any fees.
If you would like to discuss this in more detail, please contact our team at info@whistleandwag.co.uk.
The Whistle & Wag Pet Insurance Team.
Réponse de Whistle & Wag
Thank you so much for your kind words! We're delighted to hear that setting up your policy was quick and fuss-free, that's exactly the seamless experience we aim to provide. If you ever need anything or have questions down the line, we're always here to help.
The Whistle & Wag Pet Insurance Team.
No direct contact number
No direct contact number. Everything is through email.
They try their best to get out of paying for a claim and try to increase your insurance bill during a claim. But will not reduce it if found not in their favour. Not impressed with them thus far
28 août 2025
Réponse de Whistle & Wag
Thank you for sharing your feedback. We’re sorry to hear you feel this way and would like to clarify a couple of points that may help.
At Whistle & Wag, we offer a unique call-back service, you can simply request a time and date that works best for you, and one of our agents will get in touch. This means you avoid lengthy queues and still receive a personal service.
We also work closely with vets to ensure policy details are accurate. In your case, the date of birth for your pet was updated as the original information was incorrect. This adjustment did affect your premium, as age is a key factor in calculating insurance costs. If any of your pet’s vet information isn’t correct on your policy, please let us know and we’ll update it straight away.
If you’d like us to look into your specific claim concerns, please reach out at claims@whistleandwag.co.uk and our team will be more than happy to assist.
The Whistle & Wag Pet Insurance Team.
Excellent firm.
I have to say this is the best firm I’ve ever dealt with on line. Fast and helpful replies to all emails and very helpful staff. I am really impressed by them. Well done.
27 août 2025
Réponse de Whistle & Wag
Dear Annette,
Thank you so much for your kind words, what a joy to read! We're truly honoured to be called the best firm you've dealt with online. Our team takes great pride in delivering prompt, thoughtful service, so it's wonderful to know that came through in your experience.
We’ll be sure to pass your praise along to everyone here, it means the world. If there’s ever anything more we can do, we’re just an email away.
Warm regards,
The Whistle & Wag Pet Insurance Team.
Straight forward set up programme.
16 août 2025
Réponse de Whistle & Wag
Hi Linda,
Thank you for your kind words. We're so pleased to hear you found the setup process straightforward, it's wonderful to know our quote journey made a smooth first impression. Simplicity with a touch of sophistication is exactly what we strive for.
If you have any questions as you settle in, we’re always here at info@whistleandwag.co.uk.
The Whistle & Wag Pet Insurance Team.
Very simple process
Very simple process with clear information. Good monthly premium and excess without added percentage contribution. Just what we were looking for.
10 août 2025
Réponse de Whistle & Wag
Thank you for your review, and welcome to Whistle & Wag! 🐾
Claim process was simple although would…
Claim process was simple although would have liked the option for the vet to submit the forms on our behalf
7 août 2025
Réponse de Whistle & Wag
Hi Kevin, thank you for your feedback, I will pass it on to the relevant team.
Straightforward and easy to complete
Straightforward and easy to complete. With a good choice of extras.
4 août 2025
Réponse de Whistle & Wag
Hi there,
Thank you for your kind words. We're delighted to hear that you found the quote journey clear and easy to navigate. It's great to know the range of optional extras stood out too, we believe in offering flexibility without compromise.
We’re here whenever you need us.
The Whistle & Wag Pet Insurance Team
Réponse de Whistle & Wag
Hi Jo,
Thank you so much for your kind words! We're delighted to hear that you found the quote journey easy to use and that our product met your expectations. At Whistle & Wag, we strive to make quality pet insurance as seamless and dependable as possible, so it’s lovely to know that came through in your experience.
If you ever have any questions or need support, we're always here to help.
The Whistle & Wag Pet Insurance Team
just had to make my first claim
just had to make my first claim. along with making the claim had questions i wanted to ask. very quick response to messages and claim dealt with prolptly effectively. thank you
15 juillet 2025
Réponse de Whistle & Wag
Hi Natalie,
Thank you for taking the time to share your experience. We're truly pleased to hear that your first claim with us was handled promptly and that our team could provide the clarity and support you needed along the way. A quick, effective claims process is something we take great pride in, so it’s wonderful to know we delivered just that. If you ever need us again, we’re always just a message away.
The Whistle & Wag Pet Insurance Team
A no-hassle experience claiming for our…
A no-hassle experience claiming for our dog's surgery. They kept in touch to let us know how the claim was proceeding and to clarify any queries. The money was paid into my account promptly.
11 juillet 2025
Réponse de Whistle & Wag
Hi Barbara.
Thank you so much for sharing your experience. We’re delighted to hear that your claim process for your dog’s surgery was smooth and straightforward. Keeping our members informed and supported throughout is exactly what we aim for, so it's wonderful to know you felt well taken care of. We're glad the reimbursement reached you promptly and hope your pup is recovering well.
Warmest wishes,
The Whistle & Wag Pet Insurance Team
Recommended pet insurance provider
Easy to set up the policy, and W&W provided a painless and quick experience when making a claim following our cat's surgery.
10 juillet 2025
Réponse de Whistle & Wag
Thank you for your feedback Saxon. We are very proud of our speedy claims process! At the moment we are assessing claims within a week once we receive all relevant information from your vet.
Very poor customer experience
When I submitted my claim you requested further details from the vet however when their response was delayed you do not appear to have called them to follow up, or contact myself to explain the reason for delay in processing my claim.
I had to make the effort to contact you to gain an update to my claim, and had to e-mail as contacting you by phone is impossible. Not only that you took 1 week to respond to my e-mail, and once I had the reason for the delay, that was resolved within 36 working hours after I contacted the vet!!! A terrible first experience of having to use you adding further stress to an already challenging time. We shall not be renewing our insurance with you.
The response from Whistle and Wagg is incorrect . Feel free to reach out Whistle and Wagg and I will happily share all correspondence with you that we have received, which will confirm 7 days response and not 7 minutes. Screenshots of e-mails sent and responded are available.
17 juillet 2025
Réponse de Whistle & Wag
Thank you for your review. I’ve reviewed your specific case, and below is a timeline of your claim’s progress:
Claim Timeline
• 26/06/2025 – Your claim was submitted. At this point, a digital claim link was automatically generated and sent to you, with instructions to forward this link to your veterinary practice.
• 02/07/2025 at 13:29 – You contacted our Customer Success team via email to request an update on your claim.
• 02/07/2025 at 13:36 – We responded promptly (within 7 minutes) to explain that we had not yet received the completed claim form from your vet. In this email, we also confirmed that the claim link had been sent to you.
• 03/07/2025 – As your vet had still not responded, we proactively forwarded the claim link to them on your behalf.
• 10/07/2025 – With no response from your vet by this date, we reached out to you directly to advise that we were still awaiting the completed claim link.
• 14/07/2025 – The completed vet link was received, and your claim was marked ready for assessment.
• 17/07/2025 – Your claim was assessed and the outcome was sent to you – just 3 days after we received the necessary information from your vet.
Additional Information
We’ve observed that delays are increasingly common on the veterinary side, largely due to how busy many practices are at the moment. However, please rest assured that once we receive all required information from vets, we typically assess claims within just a few days.
Your enquiry on 02/07/2025 was answered in only 7 minutes – a response time that is significantly faster than industry norms. At Whistle & Wag, we take pride in our efficient customer service, including our unique Call Back Service: simply email us your preferred contact time and we’ll arrange for one of our agents to call you directly – avoiding call queues and ensuring you speak to a real person straight away.
If you’d like to discuss anything in more detail, please don’t hesitate to reach out to us at info@whistleandwag.co.uk. One of our agents will be happy to assist with any further questions or concerns you may have.
Great Communication and Easy to Manage
This is my second year in a row with Whistle & Wag and I don’t usually stick with the same insurer, but I’ve been really happy with them so far.
I haven’t had to make a claim yet, so I can’t comment on that side of things, but everything else has been great. The renewal process was clear, and I recently submitted a Body Condition Score, which was easy to do and even reduced my monthly premium.
The whole process has been simple and the communication has been really helpful.
16 juillet 2025
Réponse de Whistle & Wag
Hi there,
Thank you for such a thoughtful review and for choosing to stay with us for a second year! We're delighted to hear that our communication and renewal process have made things simple and straightforward for you.
We're especially glad the Body Condition Score submission went smoothly and that you saw a benefit in your premium. It's great to know these features are making a real difference.
Should you ever need to make a claim, rest assured our team will be here to support you every step of the way.
Warmest regards,
The Whistle & Wag Pet Insurance Team
Réponse de Whistle & Wag
Hi Mary,
Thank you for your kind words! We're so pleased to hear that the application process felt straightforward — simplicity and clarity are exactly what we strive for.
If you have any questions as you consider your options, we're always here to help.
The Whistle & Wag Pet Insurance Team
Terrible company
Terrible company. Happy for you to tick boxes adding extras but have so many clauses it's impossible to actually claim.
8 juillet 2025
Avis spontané
Réponse de Whistle & Wag
Dear Lisa,
Thank you for sharing your feedback, we’re genuinely sorry to hear that you were disappointed with your recent claims experience.
Unlike most other providers, we look to cover dental illnesses and not only in case of accidents.
The Dental Booster cover requires that pets have a dental check-up within the 12 months prior to any dental claim.
The dental check at your usual annual vet visit is more than adequate, and is to ensure ongoing preventative care, which helps catch issues early and avoid more serious complications.
If you’d like us to review your claim again or speak further about your concerns, please don’t hesitate to get in touch at claims@whistleandwag.co.uk, we’d be happy to help.
Warm regards,
The Whistle & Wag Pet Insurance Team
Professional, hassle free claim experience.
Having moved from Petplan, I was a little anxious about having to make a claim for my Labrador who had eaten rat poison!
I was so relieved to find that the process was incredibly easy and efficient. My claim was processed almost immediately, with an email link for the vet to provide information sent within minutes of submitting the claim.
Help and advice always quickly available if required.
I hope I don’t have to claim again but if I do I know I am assured of an effective professional response.
9 juin 2025
Réponse de Whistle & Wag
Dear Susan,
Thank you so much for taking the time to share your experience. We’re truly relieved to hear that your Labrador is okay, that must have been an incredibly stressful situation.
It means a great deal to know that our claims process provided the support and efficiency you needed during such a worrying time. Our team works hard to ensure claims are as straightforward and hassle-free as possible, and we’re delighted this was reflected in your experience.
Should you ever need us again, please don’t hesitate to reach out, we’ll always be here to help.
The Whistle & Wag Pet Insurance Team
Réponse de Whistle & Wag
Good Morning Neil.
Thank you for taking a moment to share your experience. We’re so pleased to hear that you found the quote journey easy and quick, that’s exactly what we aim for. Should you have any questions or need further support as you explore our cover options, we’re always here to help.
The Whistle & Wag Pet Insurance Team.
Easy to set up
Very easy to set up fast quote and a very reasonable price and the cover for my dog is perfect.
21 juin 2025
Réponse de Whistle & Wag
Good Morning Catherine.
Thank you for your kind words. We're so pleased to hear that setting up your policy was straightforward and that you're happy with the cover and pricing for your dog. It's our priority to offer protection that feels right for both pets and their people. If you ever need us, we’re just an email away.
The Whistle & Wag Pet Insurance Team
I asked for a call back and got one…
I asked for a call back and got one back within a few minutes yesterday! Was very impressed. A lovely lady called Dawn called me back and helped me with how to make a claim online, and went over my limits and made everything clear for me. My previous insurance company took ages to get back to me so I wasn’t expecting much, but very impressed with whistle and wag so far!
17 juin 2025
Avis spontané
Réponse de Whistle & Wag
Hi Mark.
Thank you so much for your lovely review, we’re truly delighted to hear how promptly you were helped and how impressed you are with our service so far. It's wonderful to know that Dawn was able to guide you clearly through the claims process and take the time to walk through your policy details. We'll be sure to pass along your kind words to her!
At Whistle & Wag, we pride ourselves on being responsive, transparent, and here when you need us, so it means a lot that this stood out to you, especially in contrast with past experiences.
Should you ever have any other questions, feel free to contact us.
Warm regards,
The Whistle & Wag Pet Insurance Team
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