Had quite an expensive claim as my cat had surgery. Was thinking I might need to jump through so many hoops to be paid/justify things but really easy portal upload for the documents requested and prom... Voir plus
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Easy online quote and decent price with excellent excess options. (i.e. no co-pay percentage and just a flat excess) While not needed, its nice that pre-existing conditions over 2 years old do not af... Voir plus
L'entreprise a répondu
One of the few companies that don't charge a co-payment once your pet reaches a certain age. I don't agree with this as any pet can have an accident and some pets never see a vet so the assumption t... Voir plus
L'entreprise a répondu
From the initial easy contact regarding the claim for my beloved cat illness, medical condition and passing i experienced kindness and compassion whilst provided professional and friendly advice. T... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Everything we do is backed by traditional values, and state of the art technology. Certainty of out of pocket expenses. Your vet, your choice, always without penalty. Join the club today and experience pet insurance like no other.
Coordonnées de contact
100 Bishopsgate, EC2N 4AG, London, Royaume-Uni
- info@whistleandwag.co.uk
- whistleandwag.co.uk
4,6
Excellent
245 avis
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We submitted the claims late but they…
We submitted the claims late but they processed them in good faith. Not sure if other providers would do the same.
4 septembre 2026
Réponse de Whistle & Wag
Hi Ramona,
Thank you for your kind review. We’re very pleased we were able to help and get your claims processed.
We always aim to make things as straightforward and supportive as possible for our members, so it’s lovely to hear that this made a difference.
The Whistle & Wag Pet Insurance Team.
Would highly recommend!
Had quite an expensive claim as my cat had surgery. Was thinking I might need to jump through so many hoops to be paid/justify things but really easy portal upload for the documents requested and prompt payout, no issues. Really pleased with them as an insurance company and thank you for making the process so easy. And all at a very reasonable monthly price, would highly recommend!
4 septembre 2026
Réponse de Whistle & Wag
Hello Brian, thank you for your review.
Our Team work very hard to ensure that claims are processed as quickly as possible and our online claim process was designed for simplicity.
I will pass your kind words onto the team! 🤩
Réponse de Whistle & Wag
Hi Laura,
Thank you for your review. We’re really pleased to hear you found our service quick and efficient.
We appreciate you choosing Whistle & Wag and are always here if you need us.
The Whistle & Wag Pet Insurance Team.
Good price, easy claims, excellent communication
For the age of my cat the price was really good, the claims process was easy and I loved the ability to check where my claim was upto, the breakdown of the claim was absolutely perfect, I've never had such detail from a company before, only thing I will say is the maximum policy limit for blood tests seems low compared to what vets charge nowadays.
25 août 2026
Réponse de Whistle & Wag
Hi Valerie,
Thank you for such a thoughtful review. We’re really pleased to hear you found the price competitive, the claims process straightforward, and the claim breakdown clear and helpful.
Just to clarify, the deduction you mentioned wasn’t for the test itself, but for the vet’s associated administration fees.
We’re delighted you’ve had such a positive experience with us.
The Whistle & Wag Pet Insurance Team.
Excellent pet insurance…
From the initial easy contact regarding the claim for my beloved cat illness, medical condition and passing i experienced kindness and compassion whilst provided professional and friendly advice.
The whole procedure was handled with great respect and was completed with speed and no delays.
I would certainly recommend Whistle and Wagg and felt the monthly payments were certainly far less than expected.
18 août 2026
Réponse de Whistle & Wag
Hi Ann,
Thank you so much for your kind words, and we’re very sorry for the loss of your beloved cat. We’re glad our team could provide the compassion, support and efficient service you needed during such a difficult time.
It means a great deal to know you felt well looked after and found your cover good value. Thank you for recommending Whistle & Wag.
The Whistle & Wag Pet Insurance Team.
Fast replies, clear communication
I called while at the vet to ask abotu my policy etc and the team picked up fast and was very prompt and helpful
4 août 2026
Réponse de Whistle & Wag
Hi there,
Thank you for the lovely feedback. We’re so pleased our team was able to answer quickly and give you the clear, helpful support you needed while you were at the vet.
Providing prompt, dependable service when it matters most is exactly what we aim for. Thanks for choosing Whistle & Wag.
The Whistle & Wag Pet Insurance Team.
Réponse de Whistle & Wag
Hi there,
Thank you for the lovely feedback. We’re delighted to hear you found taking out a policy with Whistle & Wag easy.
We really appreciate you choosing us to help protect your pet.
The Whistle & Wag Pet Insurance Team.
Easy online quote and decent price
Easy online quote and decent price with excellent excess options. (i.e. no co-pay percentage and just a flat excess) While not needed, its nice that pre-existing conditions over 2 years old do not affect cover.
Only downside is that you have to pay a 16% premium uplift to cover take home medicine but I suppose you cant have it all :)
14 août 2026
Réponse de Whistle & Wag
Hi John,
Thank you for such a thoughtful review. We’re delighted you found the online quote straightforward and appreciated the flexibility of our flat excess options.
We offer bespoke policies so you can tailor your cover with optional extras to suit your needs. We’re glad the flexibility of the policy has worked well for you.
The Whistle & Wag Pet Insurance Team.
Really easy and clear
14 août 2026
Réponse de Whistle & Wag
Hi Lauren,
Thank you for your feedback. We’re delighted to hear you found taking out your Whistle & Wag policy easy and straightforward.
We really appreciate you choosing us to help protect your pet and look forward to being here whenever you need us.
The Whistle & Wag Pet Insurance Team.
Simple to use good service.
4 août 2026
Réponse de Whistle & Wag
Hi Ady, thank you for your review and welcome to Whistle and Wag! 🐾
No Co-payment
One of the few companies that don't charge a co-payment once your pet reaches a certain age. I don't agree with this as any pet can have an accident and some pets never see a vet so the assumption they will need more vet care as they are older is unfair, the NHs don't made you pay more when you become older.
Reviews are all positive so hopefully all will be good.
4 août 2026
Réponse de Whistle & Wag
Hi Vicki, that's right, we don't have an additional copayment on top of your excess, no matter what age your pet is.
Réponse de Whistle & Wag
Hi Keith, thank you for your review and welcome to Whistle & Wag! 🐾
Réponse de Whistle & Wag
Hi Joanne,
Thank you for your review. We’re pleased to hear your claim was handled quickly and efficiently. Providing a smooth, dependable service when you need us most is exactly what we aim for.
The Whistle & Wag Pet Insurance Team.
One of the best customer experiences I've had
I must admit I was dubious about using an online only insurance company when I signed up a few years ago. I did so however, as their cover was more comprehensive and the price was far more competitive than my previous 'well known' company.
Unfortunately I've had to rely on Whistle and Wag twice with my pet dog needing 2 procedures on 2 occasions.
All it took was to log a claim online and keep them upto date with goings on throughout both procedures, which consisted of simply supplying receipts and a couple of short emails.
I can't believe how quickly the whole procedure on both occasions were handled. Any emails I sent through making a ticket online were answered within the hour. No more sitting on hold for a phone call to be answered, no worrying they haven't understood me as it's all in electronic format and to top it off even the emails at the end of the process have been personal and with thought.
I honestly can't imagine using anyone else for my dogs, I'm so confident they are in good hands with Whistle and Wag.
Keep up the awesome work!
28 juillet 2026
Réponse de Whistle & Wag
Hi Lee,
Thank you for such a thoughtful review. We’re delighted that our cover, pricing and online claims process have given you confidence, especially when your dog needed treatment on two separate occasions.
That is exactly the kind of dependable service we aim to provide when it matters most.
We will pass your kind words to the team.
Thank you for trusting us with your dogs.
The Whistle & Wag Pet Insurance Team.
Claim dealt with quickly.
Claim dealt with quickly.
Always check policy details for exclusions.
16 juillet 2026
Réponse de Whistle & Wag
Hi Eileen,
Thank you for your review. We’re pleased your claim was handled quickly and efficiently. We also agree that it’s important to understand the cover, limits and exclusions before taking out any policy, which is why we aim to keep our documents clear and straightforward. Our team is always happy to help with any questions.
The Whistle & Wag Pet Insurance Team.
I am so happy that daisy is cover its…
I am so happy that daisy is cover its like a weight lifted of my chest thanks
17 juillet 2026
Réponse de Whistle & Wag
Thank you for your feedback and welcome to Whistle & Wag! 🐾
Overall a good experience
Overall, the claim submission process has been simple enough and the outcomes were positive. Information is easy to access through the portal and email response time is good.
17 juillet 2026
Réponse de Whistle & Wag
Hi there,
Thank you for sharing your experience. We’re delighted to hear that you found the claims process straightforward, the portal easy to use, and our email responses prompt. It’s especially pleasing to know that we could provide the dependable service we aim for.
The Whistle & Wag Pet Insurance Team.
great easy service
13 juillet 2026
Réponse de Whistle & Wag
Hi there,
Thank you for your great review! We're delighted to hear you found our online chat service easy to use and helpful. We work hard to make getting support as quick and straightforward as possible, so it's fantastic to know that was your experience.
The Whistle & Wag Pet Insurance Team.
First class service settled and paid in…
First class service settled and paid in 4days
10 juillet 2026
Réponse de Whistle & Wag
Hi Joe,
Thank you for your wonderful review. We’re delighted to hear you received first-class service and that your claim was settled and paid within four days.
We know how important a quick, dependable claims process is, so it’s lovely to know we delivered when it mattered.
The Whistle & Wag Pet Insurance Team.
Claims are so easy and very quickly…
Claims are so easy and very quickly settled. Really helpful when I needed to cancel due to bereavement
3 juillet 2026
Réponse de Whistle & Wag
Hi Kim,
Thank you for your lovely review. We’re delighted to hear you found our claims process quick and easy, and that our team could support you when you needed to cancel your policy.
We’re especially sorry for your loss, and we’re pleased we were able to make things a little easier during such a difficult time. Thank you for taking the time to share your experience.
The Whistle & Wag Pet Insurance Team.
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