Had quite an expensive claim as my cat had surgery. Was thinking I might need to jump through so many hoops to be paid/justify things but really easy portal upload for the documents requested and prom... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Easy online quote and decent price with excellent excess options. (i.e. no co-pay percentage and just a flat excess) While not needed, its nice that pre-existing conditions over 2 years old do not af... Voir plus
L'entreprise a répondu
One of the few companies that don't charge a co-payment once your pet reaches a certain age. I don't agree with this as any pet can have an accident and some pets never see a vet so the assumption t... Voir plus
L'entreprise a répondu
From the initial easy contact regarding the claim for my beloved cat illness, medical condition and passing i experienced kindness and compassion whilst provided professional and friendly advice. T... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Everything we do is backed by traditional values, and state of the art technology. Certainty of out of pocket expenses. Your vet, your choice, always without penalty. Join the club today and experience pet insurance like no other.
Coordonnées de contact
100 Bishopsgate, EC2N 4AG, London, Royaume-Uni
- info@whistleandwag.co.uk
- whistleandwag.co.uk
4,6
Excellent
245 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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We didn't need to use the insurance and…
We didn't need to use the insurance and therefore cannot make an informed comment.
Admin are quick to respond.
23 avril 2026
Réponse de Whistle & Wag
Hi there,
Thanks for your review.
We appreciate you highlighting your experience with our Customer Success team. We’re really pleased to hear they were quick to respond and helpful when needed.
The Whistle & Wag Pet Insurance Team.
Réponse de Whistle & Wag
Hi there,
Thanks so much for your review. We’re really pleased to hear you found us very quick and easy to deal with. We work hard to keep things smooth, clear and efficient, so it’s great to know that came through in your experience.
The Whistle & Wag Pet Insurance Team.
good service quick response times
my email enquiry was answered swiftly with information give that was needed
23 mars 2026
Réponse de Whistle & Wag
Hi James, thank you for taking the time to leave a review.
Our response times are very fast and we are always happy to help! 🐾
Making a claim was easy.
First time making a claim and it was a very straightforward on line claims process.
26 mars 2026
Réponse de Whistle & Wag
Hi Tom,
Thank you for your review. We’re so pleased to hear your first claim was easy to make and that you found the online process straightforward.
Making things simple and stress-free is exactly what we aim for, so it’s lovely to know that was your experience.
The Whistle & Wag Pet Insurance Team.
Fast response and did exactly what I…
Fast response and did exactly what I needed quickly and efficiently. Very pleased, thank you.
24 mars 2026
Réponse de Whistle & Wag
Hi Corinne,
Thank you for your lovely feedback. We’re so pleased to hear everything was handled quickly and efficiently, and that we could provide exactly the support you needed. It’s great to know you were so pleased with the service, and we really appreciate you taking the time to share your experience.
The Whistle & Wag Pet Insurance Team.
Very smooth process
Smooth process of making a claim. Staff were also very friendly when contacting via email with questions and for customer support.
Pre-approval for claims would be a great option to explore in the future.
12 mars 2026
Réponse de Whistle & Wag
Hi Kate,
Thanks for taking the time to leave a review. We’re delighted to hear the claims process felt smooth and that our team was friendly and helpful when you got in touch by email. Making things straightforward and supportive is exactly what we aim for.
We also really appreciate your suggestion around pre-approval for claims, and we’ll make sure that feedback is passed on to the relevant team.
The Whistle & Wag Pet Insurance Team.
Réponse de Whistle & Wag
Hi Marta.
Thank you for your great review! We’re so pleased to hear that you found the claim submission easy and that you received a speedy response, that’s exactly the level of service we aim to deliver.
If there’s ever anything else you need, our team is always here to help.
The Whistle & Wag Pet Insurance Team.
Read carefully all the policies.
CT scan for our dog, we carefully reviewed our policy and contacted Whistle and Wag directly to confirm that the procedure would be covered. We were reassured that it was.
Despite this, our claim was later refused on the basis that the issue was supposedly “dental,” something that was only raised after the fact. This left us blindsided and stuck with a significant bill we never would have agreed to without prior confirmation of coverage.
The lack of clarity, inconsistency in advice, and complete disregard for the position this put us in made us feel poorly treated and misled. Overall, a deeply frustrating and disappointing experience
25 octobre 2025
Avis spontané
Réponse de Whistle & Wag
Hi there,
Thanks for your feedback.
Dental or gum treatment for dental illness isn’t covered under the core policy unless it’s caused by an injury or the optional Dental Booster is in place.
That said, we absolutely want to review what you were told and make sure everything was handled clearly and fairly. We do offer an appeals process if you believe the decision is incorrect, please contact us at claims@whistleandwag.co.uk, and a member of the team will be happy to help.
The Whistle & Wag Pet Insurance Team.
Really easy to deal with through their…
Really easy to deal with through their portal. Claim was paid straight away with no issues
27 janvier 2026
Réponse de Whistle & Wag
Hi Rob,
Thank you for taking the time to share your experience, we're so pleased to hear that everything went smoothly and that our portal made things easy for you.
We’ve designed our claims process to be as seamless and efficient as possible, so it’s wonderful to know it worked just as it should for you. If there's ever anything else we can support you with, we’re just a message away.
Thanks again for being part of the Whistle & Wag family.
The Whistle & Wag Pet Insurance Team
Réponse de Whistle & Wag
Hi Mark,
Thanks so much for your lovely feedback! We’re delighted to hear you’re enjoying the policy and that the price feels spot on. We work hard to keep our cover both dependable and great value, so it’s brilliant to know it’s come through for you.
If you ever have any questions about your plan or need a hand with anything at all, just drop us a message at info@whistleandwag.co.uk, we’ll be happy to help.
The Whistle & Wag Pet Insurance Team.
Réponse de Whistle & Wag
Hi there,
Thank you for your kind words. We're so pleased to hear you found Whistle & Wag easy to use and competitively priced. Offering comprehensive cover with a smooth experience is exactly what we aim for because peace of mind should never be complicated.
We're delighted to have you with us.
The Whistle & Wag Pet Insurance Team
Great service
Quick and easy to submit your claim online. Always a quick response by email if you need support within 24 hours. Claims completed as soon as they receive details from your vet practice and paid within 10 days. I would recommend whistle and wag to anyone needing pet insurance.
8 janvier 2026
Réponse de Whistle & Wag
Thank you for your review Andrea. Our claims team are very proud of their super efficient process and are always happy to help where they can!
Online chat prior to choosing policy…
Online chat prior to choosing policy was quickly responsive with all queries answered and then directed to site to choose different cover levels and add ons.
Professional and efficient service.
9 janvier 2026
Réponse de Whistle & Wag
Dear Diane,
Thank you for sharing such thoughtful feedback. We're so pleased to hear that our team was able to support you swiftly and clearly while you explored your options, it’s wonderful to know the process felt both professional and efficient.
We're always here if you have any further questions or need assistance down the line.
Warmest regards,
The Whistle & Wag Pet Insurance Team
Réponse de Whistle & Wag
Dear Zainab,
Thank you so much for your kind words. We're delighted to hear that your claim was settled quickly and seamlessly. exactly the experience we strive to provide.
Warm regards,
The Whistle & Wag Pet Insurance Team
Réponse de Whistle & Wag
Hi Amanda,
We do offer a unique call back service, should you need to chat to an agent. Just email us at info@whistleandwag.co.uk with a time and a date that suits you and an agent will be in touch. This saves on waiting in long call queues to talk to someone.
Warmest regards,
The Whistle & Wag Pet Insurance Team
Claims processed quickly.
2 janvier 2026
Réponse de Whistle & Wag
Hi there,
Thank you so much for sharing your experience. We're delighted to hear that your claim was processed quickly, providing a seamless and dependable service is exactly what we aim for at Whistle & Wag.
If you ever need anything else, or have questions about your policy, we're always here to help at info@whistleandwag.co.uk.
The Whistle & Wag Pet Insurance Team.
Communicative team
Communicative, responsive and helpful. Easy to use online service too when submitting claims.
16 décembre 2025
Réponse de Whistle & Wag
Hi Alice,
Thank you for your kind words! We're so pleased to hear that you've found our team communicative and helpful, and that our online claims service has made things simple. Supporting you with clarity and ease is exactly what we aim for.
We're grateful to have you with us.
The Whistle & Wag Pet Insurance Team.
Fantastic company
Fantastic company
I have been with Whistle and Wag for a few years and can't recommend them enough. We have had to claim a few times for terminal illness and for accidents. They are reasonably priced, especially with elderly animals. The coverage is great and there are options of different levels. Communication is very clear with quick responses. The portal online makes claiming very straight forward and any claim I have made has been processed fairly quickly within a few days. I recommend Whistle and Wag to everyone I know who has pets! Even my vet has said they are fantastic to work with!
18 décembre 2025
Réponse de Whistle & Wag
Hi there,
Thank you so much for your thoughtful and generous review. It truly means the world to us to have earned your trust over the years, especially through such difficult times with your pets' health. We're glad our cover, pricing, and claims process have supported you when you've needed us most.
Hearing that even your vet finds us fantastic to work with is the ultimate compliment. We’re proud to be part of your pet’s journey and are always here when you need us.
Warmest thanks for recommending us so widely,
The Whistle & Wag Pet Insurance Team.
Very easy and straightforward to follow…
Very easy and straightforward to follow the different policy types and add-9n to the policy, great price for 2 pets.
16 décembre 2025
Réponse de Whistle & Wag
Hi Jane,
Thank you so much for your kind words! We're delighted to hear that you found it easy to explore our policy options and that our pricing worked well for your two pets. Simplicity, flexibility, and value are exactly what we aim to deliver, so it’s lovely to know that came through in your experience.
Thanks again for choosing Whistle & Wag!
The Whistle & Wag Pet Insurance Team.
Quick and compassionate service at a…
Quick and compassionate service at a difficult time
9 décembre 2025
Réponse de Whistle & Wag
Dear Tweety,
Thank you for your kind words. We're truly sorry you had reason to claim, but we're glad our team could provide quick and compassionate support during a difficult time. It's moments like these when dependable service matters most, and we're honoured to have been there for you.
With warmest wishes,
The Whistle & Wag Pet Insurance Team
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