Pleased with Whistle & Wag and our pet after 13 years passed away and it was our first ever claim .. honestly they have dealt with it well. My only point is that they sent over the condolence let... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Had quite an expensive claim as my cat had surgery. Was thinking I might need to jump through so many hoops to be paid/justify things but really easy portal upload for the documents requested and prom... Voir plus
L'entreprise a répondu
Easy online quote and decent price with excellent excess options. (i.e. no co-pay percentage and just a flat excess) While not needed, its nice that pre-existing conditions over 2 years old do not af... Voir plus
L'entreprise a répondu
One of the few companies that don't charge a co-payment once your pet reaches a certain age. I don't agree with this as any pet can have an accident and some pets never see a vet so the assumption t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Everything we do is backed by traditional values, and state of the art technology. Certainty of out of pocket expenses. Your vet, your choice, always without penalty. Join the club today and experience pet insurance like no other.
Coordonnées de contact
100 Bishopsgate, EC2N 4AG, London, Royaume-Uni
- info@whistleandwag.co.uk
- whistleandwag.co.uk
4,6
Excellent
246 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Bills not fully covered
No customer service phone contacts
Bills not fully covered so ended paying huge bills for my cat and my dog
Would not recommend this company
We went to another insurance provider
10 janvier 2025
Avis spontané
Réponse de Whistle & Wag
Thank you for taking the time to share your feedback. We operate an exceptional call back service which has never missed a call. We can see you made use of this in the past and you can easily request a call back again by simply emailing info@whistleandwag.co.uk with your ideal time.
We’re sorry to hear about your disappointment with the deductions on your claim. We want to ensure you fully understand the breakdown and reasoning behind these deductions so please email us at claims@whistleandwag.co.uk and an agent will contact you straight away.
Customer service response time very…very good
Customer service response time very good via internet but prefer speaking on the phone.
Insurance policy wording for an older person very confusing and not friendly. I had to take my policy to the Vets who actually hire someone who deals with Insurance so that I could get piece of mind, that I had everything covered.
31 janvier 2025
Avis spontané
Réponse de Whistle & Wag
Good evening Jacqueline, thank you for your kind review. You can arrange a call back anytime with one of our agents with a time to suit you, this means there is no long call queues to wait in. If you ever need a call back please contact us at info@whistleandwag.co.uk.
Amazing customer service
Sadly, we've needed to make 3 separate claims over recent months, for the 1st time ever. Each of these 3 claims has been processed and approved incredibly quickly. The claim for one of our cats was following her having to be put down suddenly and at a young age which was a huge shock for all of us. W&W were really kind and sensitive in how they handled the claim, and the following closure of her policy. Can't fault this company at all!
31 janvier 2025
Avis spontané
Réponse de Whistle & Wag
Thank you for your kind review Louise and please accept our sincere condolences for your loss. Our claims team work hard for a quick turnaround to prevent stress at an already difficult time.
Annual payment not provided as an option
29 janvier 2025
Avis spontané
Réponse de Whistle & Wag
Thank you for your review. Currently, we are unable to offer annual premium payments. We only offer monthly Direct Debit on our policies. This is at no extra cost and is a subscription, which means you are not entering into a financial agreement that could impact your credit score. If you would like more information please contact us at info@whistleandwag.co.uk.
Excellent service
Excellent service, and compassion shown was just lovely.
10 janvier 2025
Avis spontané
Réponse de Whistle & Wag
Good Evening Clare and thank you for your kind review. Our claims team work hard for a quick turnaround to prevent stress at an already difficult time.
Réponse de Whistle & Wag
Good evening Marta, thank you for your kind review. Our claims team work hard to ensure a smooth and speedy turnaround.
Excellent with options
Excellent, easy & most efficient, with options for level of cover on taking it out.
Very impressed.
29 décembre 2024
Avis spontané
Réponse de Whistle & Wag
Good afternoon Foster, Thank you for your kind review, welcome to Whistle and Wag!
Short but sweet!
The premium for our aging Boxer hit £200 per month with our previous insurers and despite having the utmost confidence in their service delivery it just became too much.
Whistle and Wag came to our attention through a comparison site. Their quote was reasonable and the cover matched our needs. Signing up took a matter of minutes.
Unfortunately our beloved pet passed away on the 20th December, as a consequence of which we had to cancel the policy. I was initially concerned that it could only be done by emailing the company. However, I needn't have worried, my email was answered within minutes and the policy immediately cancelled.
Whilst I cannot rate their service delivery, based solely on my limited experience I would definitely use them again.
23 décembre 2024
Avis spontané
Réponse de Whistle & Wag
Good Afternoon Gary, Thank you for your kind review and please accept our condolences for your loss. Our Customer Success team are proud of their fast response times to prevent stress at a difficult time
Terrible experience!!!!
Joined this so called high rate insurance company in February,my cat got ill , she was 12 had a chest infection,back wards and forwards for over 6 months to the vets were eventually she had to go to the animal hospital diagnosed with lung disease,had to have her put down in September she was really poorly,broke my heart so much, the total cost of all the vets bills was over 3 thousand pounds,to be told the I wasn't covered because it was pre existing!!! Firstly they were not interested in one bit in paying out, secondly there not interested or sympathetic in the least about my cat bailey! Thirdly you can't speak to anybody it's email portal only! So people beware before signing up to this non sympathetic shambolic company, stay clear and lesson learned!!!
5 septembre 2024
Avis spontané
Réponse de Whistle & Wag
Good morning Gary, thank you for your review, your feedback is important to us. I'm sorry to hear that you lost your beloved Bailey. It is common practice across the insurance industry to only offer cover within a policy period and not before that policy started. I have looked at your specific case which was a claim in July for a condition that had been going on for some time before your policy start date. Our assessors assess claims with the information provided by you and your vet. If this information is incorrect, we have an appeal process which allows your vet to provide further information if you feel the condition was not pre-existing to your policy. Please contact info@whistleandwag.co.uk for further assistance, an agent would be happy to give you a call back again.
Great price and great service
We initially chose Whistle and Wag for their great value and options for cover for our dog, Archie. Unfortunately we needed to make a claim for Archie this December for an unexpected lumpectomy. Whistle and Wag was fantastic - they responded to my queries swiftly and the claim was reviewed and paid out in less than two weeks of my dog’s procedure.
Highly recommend!
13 décembre 2024
Avis spontané
Réponse de Whistle & Wag
Good afternoon Laura. Thank you for your kind review. Our team work hard to make the claims process as smooth and efficient as possible. We hope Archie is making a quick recovery!
Really responsive and made easy to put…
Really responsive and made easy to put in my claim. No hassle getting claim sorted at all.
5 décembre 2024
Avis spontané
Réponse de Whistle & Wag
Good Morning Vicky, thank you for your kind review. Our team work hard to make the claims process as smooth and efficient as possible.
Insurance
AVOID at all cost didn't get a cent back just take your money really bad company
6 novembre 2024
Avis spontané
Réponse de Whistle & Wag
Thank you for your review, your feedback is important to us. I have looked into your specific case and can see that your claim amount was less than your policy excess. Your policy excess is is taken once per policy year, per condition, as stated in your certificate of insurance when the policy was purchased. If you would like more information then please email us at info@whistleandwag.co.uk.
Simple to purchase policy online.
Bought through TopCashBack. All simple enough. Hope to never use them, so have no comment on their services.
29 novembre 2024
Avis spontané
Réponse de Whistle & Wag
Good afternoon Sue, Thank you for your kind review. Welcome to Whistle and Wag 🐾
Good experience with friendly staff
At first I thought the process of making a claim seemed difficult however after an email to the customer service team and a prompt reply it was a simple process
Everything was managed swiftly and quickly with no complaints
I would recommend them to pet owners
27 novembre 2024
Avis spontané
Réponse de Whistle & Wag
Good Morning Susan, thank you for your kind review. Our customer success teams are proud of their speedy response times, they will aim to respond within 1 hour for a quick turnaround (monday - friday 9am - 6pm)
Spot on.
A very competitive plan that beats most. Easy application form with lots of helpful information and guidance.
Highly recommend.
20 novembre 2024
Avis spontané
Réponse de Whistle & Wag
Good afternoon Will, Thank you for your kind review. Our team work hard to make the quote journey as easy and clear as possible.
Réponse de Whistle & Wag
Good evening Char. Thank you for your kind review and welcome to Whistle & Wag 🐾
Réponse de Whistle & Wag
Good evening Steven. Thank you for your kind review. Our team work hard to make the claims process as smooth and efficient as possible.
Slow reply rude responses and terrible…
Slow reply rude responses and terrible customer service not recommended
27 septembre 2024
Avis spontané
Réponse de Whistle & Wag
Thank you for your review, your feedback is important to us. Our opening times are 9am to 6pm Monday to Friday and our response times are always within a working day but usually within the hour outside busy times. I am unable to locate your specific case without a full name so please contact info@whistleandwag.co.uk and a manager will look into any issues you may have. We would not tolerate bad customer service so please do get in touch.
Recommended insurance
Perfect! I claimed for my cat and within a few days everything was settled with the vet and myself. All done online and when I did have to send an email it was replied to quickly.
25 septembre 2024
Avis spontané
Réponse de Whistle & Wag
Good afternoon, Kirsty, thank you for your kind review. Our team work hard to make the claims process as smooth and efficient as possible.
Baxter
I have never had a problem with this company I pleased as I have all my pets insured with them
19 septembre 2024
Avis spontané
Réponse de Whistle & Wag
Hi Susan, thank you for your review, we are very pleased you are insured with us! 😊
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.