Pleased with Whistle & Wag and our pet after 13 years passed away and it was our first ever claim .. honestly they have dealt with it well. My only point is that they sent over the condolence let... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Had quite an expensive claim as my cat had surgery. Was thinking I might need to jump through so many hoops to be paid/justify things but really easy portal upload for the documents requested and prom... Voir plus
L'entreprise a répondu
Easy online quote and decent price with excellent excess options. (i.e. no co-pay percentage and just a flat excess) While not needed, its nice that pre-existing conditions over 2 years old do not af... Voir plus
L'entreprise a répondu
One of the few companies that don't charge a co-payment once your pet reaches a certain age. I don't agree with this as any pet can have an accident and some pets never see a vet so the assumption t... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Everything we do is backed by traditional values, and state of the art technology. Certainty of out of pocket expenses. Your vet, your choice, always without penalty. Join the club today and experience pet insurance like no other.
Coordonnées de contact
100 Bishopsgate, EC2N 4AG, London, Royaume-Uni
- info@whistleandwag.co.uk
- whistleandwag.co.uk
4,6
Excellent
246 avis
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Advisor was very sympathetic & helpful…
Advisor was very sympathetic & helpful after the loss of my cat. Gave clear instructions in timely manner which was very much appreciated whilst mourning my pet.
5 septembre 2024
Avis spontané
Réponse de Whistle & Wag
Hi Scholy, thank you for your review. I'm sorry to hear your sad news! We are all pet owners ourselves, so can totally empathise with our customers when they lose their furry friend.
What a fantastic easy insurance company…
What a fantastic easy insurance company to be with. Website easy to navigate and we’ve been in the unfortunate situation where we’ve had to make 2 claims for 2 different animals this year and they have been easy from start to finish.
6 septembre 2024
Avis spontané
Réponse de Whistle & Wag
Good morning, Kim, thank you for your kind review. Our team work hard to make the claims process as smooth and efficient as possible.
Everything fine so far
Everything fine so far, apart from the log-procedure.
20 août 2024
Avis spontané
Réponse de Whistle & Wag
Good morning Heather, thank you for your feedback, it is very important to us. We send a unique login link each time you login, this is for your security, to keep your personal details safe. If you ever have any other log in issues, please do not hesitate to contact us via info@whistleandwag.co.uk, an agent will be happy to assist you.
New customer
I have just purchased my policies with whistle and wag , I did need lots of guidance as not brilliant with I.T.
The team responded straight away with my concerns and queries.
Great cover at good prices for my beloved cats .
16 août 2024
Avis spontané
Réponse de Whistle & Wag
Thank you for your review Mrs. Lang and welcome to Whistle & Wag! 🐾
Incredible customer service
Incredible! Worth more than 5 stars. Unexpectedly my Tilly came down with Aspiration Pneumonia. Vets were incredible but bills were so high and we had to pay upfront (vets rules!) and claim back. Thankfully she has made a full recovery. Online form took minutes to complete and fast response.
Our vets were very slow to respond but once they did Whistle and Wag informed us our payment would be here in 3-5 days. Brilliant 👌
15 août 2024
Avis spontané
Réponse de Whistle & Wag
Thank you for your review Sarah, our claims team work very hard to get those claims settled as quickly as possible, once all requested information is received.
Everything went through so easy
Everything went through so easy. Just a few questions about Elvis and I now have cat insurance that gives me piece of mind ☺️
24 juillet 2024
Avis spontané
Réponse de Whistle & Wag
Good morning, Michelle, thank you for your kind review. Welcome to Whistle and Wag
Lack of clear consumer service
No contact number which some people prefer.. e mail address not clear on which is correct one to use .. finally got the correct address but no outcome on service by the end of the day!.. all I wanted is to inform you my cat has died and I need to cancel the policy!! .. simple????
22 juillet 2024
Avis spontané
Réponse de Whistle & Wag
Hi Alison, thank you for your review, your feedback is important to us. I'm so sorry to hear of your loss. I have looked into your specific case and can see that you emailed us at 13:47pm today, we asked you to confirm your details for data protection. We received your response at 15:09pm and your policy was cancelled as requested at 16:06pm. Please contact us via info@whistleandwag.co.uk if you need further assistance at all, an agent will be more than happy to call you back.
Quote me happy 😊
Really easy to set up. I found these on comparison site after being well over charged on previous insurance. My own fault for not looking around before. So glad I have this year. I'm now 25 pounds off better a mth and still know my animal has the cover he needs Many thanks
15 juillet 2024
Avis spontané
Réponse de Whistle & Wag
Hi Rachel, thank you for your review. Welcome to Whistle and Wag!
Never easy to get hold off always have…
Never easy to get hold off always have problems
6 juillet 2024
Avis spontané
Réponse de Whistle & Wag
Good morning, Sue, thank you for your feedback, it is important to us. We are sorry to hear that you have had problems in speaking to us. We have a very unique call back service, all you need to do is drop us an email asking for a call, with a convenient time to call you. This means no horrible call queues, and you get to speak to a human. Our average response time is within an hour.
Contacted customer services prior to…
Contacted customer services prior to adding my second pet to an existing policy, they responded quickly, and the process of sorting it all out online is easy to follow. Enjoying using Whistle & Wag so far.
29 juin 2024
Avis spontané
Réponse de Whistle & Wag
Good afternoon, Christine. It's great to hear that you found the process east to follow. Our Customer Success Team aim to respond within the hour and are always happy to help
Required information
Very quick response
Friendly
Very understanding and helpful
27 juin 2024
Avis spontané
Réponse de Whistle & Wag
Thank you for review Samantha, our Customer Success Team aim to respond within the hour and are always happy to help.
I ensured asking for someone to call me…
I emailed asking for someone to call me TWICE and it was assumed I was looking for a cheaper quote. This was NOT the case I just wanted someone to speak to with regards to the policy. I got TWO emails back saying the price for my renewal would not be changed. That's not what I wanted. If companies cannot be bothered to call their customers why should I bother giving them my money. Extremely POOR customer service.
27 juin 2024
Avis spontané
Réponse de Whistle & Wag
Hi Nino, thank you for your review, your feedback is important to us. We've looked at the interactions mentioned, and we can see that the agent made an incorrect assumption once she understood you wanted to cancel. We are extremely sorry about this and can assure you this is an isolated event and the agent has been given feedback. Please contact our Customer Success Team via info@whistleandwag.co.uk if there is anything we can do to rectify this matter.
Highly recommend!
I feel that Whistle & Wag deal with claims quickly and would highly recommend them if insuring your beloved pet .
21 juin 2024
Avis spontané
Réponse de Whistle & Wag
Hi Jacqueline, thank you for your review. Our highly experienced claims team are very efficient, and they take great pleasure in assisting customers to ensure a seamless claims process.
Excellent service, impressed!
Excellent service, and very prompt response to my query. No 20% contribution required to any claim that I may need to put in for my senior dog, plus a reasonable quote for my older dog. So far, so good, I'm very impressed after the incompetence of my previous insurers, they took nearly a week to respond to any emails and trying to contact them by phone was a complete nightmare.
24 mai 2024
Avis spontané
Réponse de Whistle & Wag
Hi Janet, thank you for your review. Our response times average within the hour and an agent is always eager to help! That's right, no co-payments for claims, just an excess.
Great company to use.
22 mai 2024
Avis spontané
Réponse de Whistle & Wag
Hi Rhian, thank you for your feedback, much appreciated!
Very clear and easy to set up
21 mai 2024
Avis spontané
Réponse de Whistle & Wag
Good morning Margaret, thank you for your kind review. Welcome to Whistle and Wag!
Good Company But Needs a Phone Number
Had no problems so far, Whistle & Wag have paid on in my cats long term treatment and even backdated it when I didn't realise there was a cut off date. I have had queries which could have quickly been answered by a phone call but they don't provide a number so you have to wait until someone replies by email. I don't know why companies are going this way as it doesn't make things easy.
6 mai 2024
Avis spontané
Réponse de Whistle & Wag
Hi Elaine, thank you for your review. We have a very unique call back service, all you need to do is drop us an email asking for a call, with a convenient time to call you. This means no horrible call queues, and you get to speak to a human. Our average response time is within an hour.
Prompt response and refund
14 mai 2024
Avis spontané
Réponse de Whistle & Wag
Good morning Debbie. Thank you for your kind review. Its great to hear you received the high level of service we pride ourselves in.
Quick and easy sign up process
Quick and easy sign up process, hopefully never need to find out but everything seems good so far with Whistle & Wag for my dog's insurance.
13 mai 2024
Avis spontané
Réponse de Whistle & Wag
Good afternoon Brian, thank you for your kind review. Welcome to Whistle and Wag!
Fast quote and set up
Fast quote and set up! Clear information on website and great pricing!
8 mai 2024
Avis spontané
Réponse de Whistle & Wag
Hi Natalie, thank you for your kind review. Welcome aboard!
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