Had for some five months now and has worked flawlessly at 100% speed all the time. No faults, no glitches. Installation was extremely neat with the guys going out of their way to install in our prim... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
From start to finnish wight fibre could not be faulted. From initial contact through to installation all staff were informative and helpful. there have not been any problems since our contract start... Voir plus
L'entreprise a répondu
After about 15 years with TalkTalk we recently had problems with very slow Internet, more than once. Although we were long standing customers they didn’t want to help or resolve our problem. We have n... Voir plus
L'entreprise a répondu
Customer service is amazing. The WiFi service is awful. I pay for 300mbps, and can confirm it's never hits and never stays above 150, the latency is also terrible. The price is the only thing th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Écrit par l'entreprise
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Coordonnées de contact
Communications House, 56 Love Ln, PO31 7EU, Cowes, Royaume-Uni
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4,5
Excellent
4 k avis
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A répondu à 100 % de ses avis négatifs
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Efficiency and courtesy
The young guys were extremely courteous and very helpful, explaining the technical details.
15 juin 2026
Avis spontané
Réponse de WightFibre
Hello Judith,
Thank you so much for your kind words! ⭐
We’re really pleased to hear our engineers made such a positive impression—being courteous and taking the time to explain things clearly is exactly what we aim for.
I’ll be sure to pass this great feedback on to the team! 💙
wightfibre good communication but won't recommend to anyone elseto join…
recommended my neighbour to join wightfibre which he did. his monthly bill is nearly ten pounds cheaper than mine for the same product. am not happy about that but lucky him
16 février 2026
Réponse de WightFibre
Thanks for your review. We do understand why this feels frustrating.
We aren’t able to discuss a neighbour’s account, but pricing can vary depending on when someone joined, the specific offer at the time, differences in packages and benefits received by individuals. If you need anything else please get in touch. Kind regards.
Great service
15 mars 2026
Réponse de WightFibre
Thank you so much for your 5-star review – it really means a lot to us. Kind regards.
Connection to WightFibre
I was given support, understanding and lots of patience from the start of my request with help to connect my new laptop to the internet. It was not possible by remote, despite help from 2 technicians to connect to the internet. Within less than 24 hours, a splendid, competent and efficient technician was able to connect to the internet. I am very pleased with the service given by WightFibre staff.
Kind regards - PO332DL
10 juin 2026
Réponse de WightFibre
Thank you so much for your kind words and for taking the time to share your experience.
We are really pleased to hear that our team was able to support you with patience and understanding throughout. While it was disappointing that we could not resolve things remotely straight away, it is great to know that a visit from one of our technicians quickly got everything up and running for you.
Providing helpful and reliable service is very important to us, so your feedback means a lot to the whole WightFibre team. Kind regards.
Réponse de WightFibre
Thank you so much for the 5 star review. It really does means a lot to us. Kind regards.
My landline keeps failing
My landline keeps failing, I can’t receive calls . I’ve got to ring you again today as it’s about the 6th time it’s happened . Problem is rectified same day and operators are always helpful .
25 janvier 2026
Réponse de WightFibre
Hi there, thanks for your feedback.
We’re really sorry to hear your landline issue has been recurring. we understand how frustrating that must be. While we’re glad the team has been able to resolve it quickly and been helpful.
We are actively working on a long-term fix, as this has affected a small number of customers, and making sure you don’t need to call in repeatedly is a priority for us.
Thanks again for your patience and for recognising our team’s support — we really appreciate it.
Réponse de WightFibre
Thank you for your kind words and the 5 star review. Best regards the WightFibre team.
Everything went as planned
12 février 2026
Réponse de WightFibre
Hello Tim,
Thanks so much for your 5⭐ review! 🌟
We’re really glad to hear everything went smoothly and as expected – that’s exactly what we aim for.
If you ever need anything in the future, we’re here to help! 💙
As far as I’m aware my children only…
As far as I’m aware my children only occasionally moan about the broadband signal lol.
My landline needed to be rebooted today and as always whoever I speak to is always helpful and polite and explains the whole process.
10 février 2026
Réponse de WightFibre
Hello Marcus,
Thanks so much for your review! 😊
We’re glad to hear the broadband is keeping the complaints to a minimum (always a good sign! 😄), and it’s great to know our team was helpful and clear when getting your landline back up and running. We really appreciate your feedback and we’re always here if you need us. 💙
Incredibly easy to change over customer…
Incredibly easy to change over customer service quick and easy staff friendly and helpful
11 mars 2026
Réponse de WightFibre
Hello Anita,
Thanks so much for your fantastic review! ⭐
We’re really pleased to hear that the switch was smooth and straightforward for you, and that our team made a positive impression.
Providing quick, friendly, and helpful service is exactly what we aim for, so it’s great to know we got it right.
If you ever need anything, we’re always here to help 💙
Good communications
Good service, and neat and tidy workmanship,and very helpfull
9 juin 2026
Avis spontané
Réponse de WightFibre
Hello Karolyn,
Thank you so much for your lovely review! ⭐
We’re really pleased to hear you’re happy with both the service and the workmanship.
Our team takes great pride in carrying out installs neatly and professionally, so it’s great to know that came across.
We’ll be sure to pass on your kind words to the team, and if you ever need anything, we’re always here to help 💙
Reliable and efficient customer service.
11 février 2026
Réponse de WightFibre
Hello,
Thanks for your great review! ⭐
We’re really pleased to hear you found our customer service reliable and efficient, that’s exactly what we aim for.
If you ever need any support or have any questions, our team is always here to help! 💙
Signed up for a 12 month discount
Signed up for a 12 month discount. Lasted one month and then it went up to more than I was paying with my last provider so I have gone back to them. 12 months should be honoured no matter when you join. I phoned to talk to someone but they were uninterested. Not very savvy Customer Retention!
10 février 2026
Réponse de WightFibre
Thank you for your review.
All of our offers, including discounted pricing, are clearly explained at the point of sign-up, including when any price changes will take effect. Customers are specifically advised that annual price adjustments apply each April, so there should be no ambiguity around when pricing may increase.
For that reason, the pricing applied to your account will have been in line with the agreed terms. However, your comments regarding how your call was handled are noted, as this does not reflect the standard we expect.
If you would like us to review your account and the details of your offer, please contact us at complaints@wightfibre.com and we will look into this further.
Great service and great coverage.
9 février 2026
Réponse de WightFibre
Thank you for your kind feedback—we’re really pleased to hear you’re enjoying the service and coverage.
Best regards,
Wightfibre installers
Came exactly when promised and the installation team did a fantastic job, very polite and helpful lads
5 juin 2026
Avis spontané
Réponse de WightFibre
Thank you for your great feedback! We’re really pleased everything ran to plan and that our installation team left a positive impression. Many thanks.
Réponse de WightFibre
Thank you for your kind feedback. We really appreciate it! Many thanks.
The service from Wightfibre has been excellent
The service from Wightfibre has been excellent! We have had the odd hiccup but every glitch was resolved promptly and poolitely. Very pleased so far!
5 mars 2026
Réponse de WightFibre
Hello PT,
Thank you so much for your lovely review! ⭐
We’re really pleased to hear you’ve had such a positive experience overall.
We appreciate your understanding that the odd hiccup can happen, and it’s great to know the team were able to resolve everything promptly and politely—that’s exactly what we aim for.
Thanks again for your support, and we’re delighted you’re so pleased with the service so far! 💙
Great service from the delightful young…
Great service from the delightful young intelligent men who actually did the groundbreaking work ,Kireon actually swept the floor , after drilling holes for wires to be placed.
The public relations department do require attention was not impressed by the initial contact .
5 mars 2026
Réponse de WightFibre
Hello Marianne,
Thank you so much for your fantastic feedback! ⭐
It’s great to hear that the team made such a positive impression—Kireon will be especially pleased to hear you noticed his attention to detail 😊
We’re really glad you were happy with the installation work, but we do appreciate your honest comments about your initial experience with our team.
That’s certainly not the first impression we want to give, and we’ll be using your feedback to help us improve.
Thanks again for taking the time to share your thoughts—we really appreciate it! 💙
Réponse de WightFibre
Thank you for taking the time to leave a review. We’re really pleased you’ve had a positive experience overall. We’re always looking to improve, so your feedback is really valuable to us – if you’re happy to elaborate on the one slip up, we can hopefully learn from it and do even better in future. Best regards
Réponse de WightFibre
Thank you so much for your kind words! We’re really pleased to hear you’re enjoying the service and that both the broadband and support have met your expectations. It means a lot to the team to receive such positive feedback, and we’ll be sure to share this with them. Best regards.
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