Disappointed with the £265 bouquet I sent as a gift - advertised as full luscious blooms but what arrived was about a third of ubiquitous foliage. Recommended by Scarlet & Violet as they said they pre... Voir plus
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Lisez les avis des autres
Fabulous flowers and experience! The young woman who helped us was incredibly sweet (it was her first day) and put together a stunning bouquet for my husband's mother's 90th birthday. She packed it p... Voir plus
Flowers were beautiful(though some dropping petals by the time they were delivered). Whoever carried out the delivery were poor. They reported that the flowers were delivered which was true BUT not to... Voir plus
L'entreprise a répondu
The flowers were ordered at the depths of Winter weather in the north of Scotland. Inevitably they arrived a day late through nobody’s fault but they were still in tip top condition. Thank you for con... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.
Coordonnées de contact
Unit 3-4 Linford business estate, SW8 4AB, London, Royaume-Uni
- 020 72291174
- flowers@wildatheart.com
- wildatheart.com
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437 avis
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Very solid and stylish flower shop in…
Very solid and stylish flower shop in London. Reliable, and never disappoints.
5 mai 2026
Réponse de Wild at Heart
Hi Crăciun,
We are very sorry to hear that your flowers did not last as expected, and we completely understand how disappointing this must have been.
As soon as you got in touch, our team offered to send a replacement bouquet so we could put this right for you. We are currently waiting to hear back from you and would be very happy to arrange this as soon as you confirm the details.
With the correct care, our bouquets should last at least 5 days, so we are sorry that this was not your experience on this occasion.
The Wild at Heart team
This company never disappoint
This company never disappoint, they delivered out of this world flowers, large petals springing out so far and wide - extremely well arranged and blossoming beautifully, pure class…
23 avril 2026
Stunning flower arrangement!
22 avril 2026
A beautiful delivery made to our…
A beautiful delivery made to our dearest friend following a bereavement - they were perfect thank you
20 avril 2026
The most gorgeous bouquet and brilliant…
The most gorgeous bouquet and brilliant communication! Thank you!
15 avril 2026
Beautiful fresh flowers as shown which…
Beautiful fresh flowers as shown which have lasted really well. Straightforward ordering process and delivery.
8 avril 2026
Sub standard bouquet.Flowers arrived looking mostly wilted…
Flowers arrived looking mostly wilted and did not revive the courier service delivery.
Extremely disappointed as they were for a special family occasion and did not in any way reflect the cost of the bouquet.
11 avril 2026
Réponse de Wild at Heart
Hi Catharine,
We are so sorry to hear how your flowers arrived, especially given the occasion they were intended for. This is not the experience we want for our customers, and we completely understand your disappointment.
As discussed, we have arranged for a replacement bouquet to be delivered on the 22nd, and we will ensure it arrives in beautiful condition.
Thank you for bringing this to our attention, and please do not hesitate to reach out if there is anything further we can assist with in the meantime.
The Wild at Heart team
Disappointed with the £265 bouquet I…
Disappointed with the £265 bouquet I sent as a gift - advertised as full luscious blooms but what arrived was about a third of ubiquitous foliage. Recommended by Scarlet & Violet as they said they prefer not to deliver to this part of London. I wouldn’t recommend this florist or use it again.
29 mars 2026
Avis spontané
Réponse de Wild at Heart
Hi!
We are very sorry to read your feedback and truly disappointed to hear that the bouquet did not meet expectations, especially for such a special gift.
We have been unable to locate your order based on the details provided in your review, and would really appreciate it if you could share a few more details with us so we can investigate this properly. If you are able to send your order number, delivery name or postcode and some images of your bouquet to flowers@wildatheart.com and our team will look into this as soon as possible.
We take great care in the composition and balance of every bouquet, so it is concerning to hear your comments regarding the proportion of foliage. We would very much like the opportunity to review this and make things right.
The Wild at Heart team
The whole experience was seamless
The whole experience was seamless. The choice was exceptional and I found the most perfect flowers for the occasion.
The delivery was on time and the flowers were left very carefully as my friend wasn’t home.
25 mars 2026
Bouquet not ready for pick up
I booked online for a bouquet ready to be picked up (in store) at 8am. Went I showed up, the bouquet was not ready. The florist said my request was scheduled for 2pm (odd). I then checked my email with the confirmation you send after the purchase, and the time is not specified - which is quite annoying. It was my word against him. Ultimately he arranged the bouquet in 10 minutes, but I ended up arriving late to the event I was going to (for which I needed the flowers).
26 mars 2026
Réponse de Wild at Heart
Hi Pedro,
Thank you for your feedback, and we are very sorry for the inconvenience caused on the day.
We completely understand how frustrating this must have been, especially with a time sensitive event. At present, our online booking system allows you to select a collection date, but it does not include specific collection time slots, which is why a time is not shown in the confirmation email.
If a particular time is needed, we always recommend calling the shop or emailing us in advance so we can make sure everything is prepared accordingly.
We are glad our florist was able to arrange your bouquet quickly on arrival, but we are very sorry this delayed you. Thank you again for taking the time to share your experience.
The Wild at Heart team
My first and last time using Wild at…
My first and last time using Wild at Heart. This was a bouquet for my mother's birthday.
Firstly, they looked nothing like the online image at all. The flowers arrived in a disorganised and messy state, there seemed to be absolute no care in putting this arrangement together.
Many of the petals had wilted and were brown. This is certainly not a £185 bouquet whatsoever. How anyone thought this was appropriate to be sent out in this condition is quite astonishing. The quality of the flowers were poor.
I have written and received a response saying they are willing to send a new bouquet. I said that this would not work as my mother is now away and, quite frankly, I would never want another bouquet from Wild at Heart. I requested a refund of an amount they felt appropriate. I have not heard anything since. It is astonishing that this is how they treat a client paying almost £200 for flowers.
19 mars 2026
Réponse de Wild at Heart
Hi Andre,
We are so sorry to read this and for the disappointment caused on what should have been a special birthday moment.
This is certainly not the standard we strive for, and we completely understand your frustration given the condition of the bouquet you received.
Following your request for a resolution, we have issued a voucher this morning to the full value of your bouquet so that you can use it at a time that suits you. If for any reason this has not come through, please do let us know and we will resend it immediately.
We are truly sorry again for your experience and appreciate you bringing this to our attention.
Many thanks,
The Wild at Heart team
Wild at Heart needs to remember that Presentation is Important
I have used Wild at Heart for many years and have been a big fan. However, I felt really let down on Mothers Day. I spent over £300 on a bouquet in a nice vase. In the old days of Wild at Heart, the flowers would have been delivered in a beautiful presentation, in the vase, looking great.
On this occasion, the flowers came wrapped in paper with a cardboard box containing the vase dropped on top of them, squishing the flowers and making for a dreadful presentation. My wife took everything out and assembled it all (and tried to plump up the flowers whose petals had been sitting under this box with a vase in a delivery truck all day). When I spend over £300 on flowers, I think the presentation should be impeccable. This was just some flowers thrown in a box with another box sitting on top of them.
I called Wild at Heart and they told me they always use DPD, or whomever, but I can send a picture to them. By that point it was too late - my wife had put everything together. But this was definitely not worth the money!!!
15 mars 2026
Réponse de Wild at Heart
Hi,
We are so sorry to read this, especially as a long-standing customer of ours. It’s incredibly disappointing to hear that your Mother’s Day experience did not reflect the standards you’ve come to expect from Wild at Heart.
We completely understand your frustration, particularly given the importance of presentation for such a special occasion. While we do sometimes send vases separately to protect them during transit, they should never compromise the condition or overall experience of the bouquet, and we are very sorry that this was the case here.
We would really appreciate the opportunity to look into this further with our team. If you are able to share any images of how the order arrived, it would help us review what happened and ensure this is addressed internally.
As an apology, we will also be in touch with a discount code for your next order, and we do hope we can restore your faith in us.
With our sincere apologies,
Wild at Heart
The “magnificent” was not really
The “magnificent” was not really. The vase I ordered arrived as a separate delivery, which was awkward. Last ever order with you.
11 mars 2026
Réponse de Wild at Heart
Hi!
We are so sorry to hear that your experience did not meet expectations, and particularly disappointed to learn how this has left you feeling.
We do try to send vases separately where possible to protect them in transit and avoid any risk of damage, though we completely understand that this can feel inconvenient on arrival and we’re sorry for that.
We’re also very sorry to hear that the bouquet did not feel “magnificent” as intended. This is certainly not the impression we want to leave, and we would really appreciate the opportunity to look into this further. If you’re able to share a photo of what you received via flowers@wildatheart.com, it would help us review this with our team and put things right for you.
With our sincere apologies,
Wild at Heart
Was very disappointed.
Was very disappointed.
Half of the flowers were barely standing up, 2 of them were snapped and just put back in a bouquet.
7 mars 2026
Réponse de Wild at Heart
Hi Li,
We are so sorry to hear this and truly disappointed to read about your experience. This is certainly not the standard we expect from our bouquets, and we completely understand your frustration.
We’re also very sorry that we haven’t been able to connect with you so far. So that we can look into this properly and put things right as quickly as possible, we would be very grateful if you could share a few images of the bouquet with us.
Please do send these through to our customer care team via flowers@wildatheart.com and we will resolve this for you.
With our sincere apologies,
Wild at Heart
Beautiful bouquet
Beautiful bouquet, textured with a wide variety of striking tones a great statement and wonderful way to let your mum know how special she is, thank you for your thoughtful arrangement
9 mars 2026
I didn’t receive anything for my…
I didn’t receive anything for my Mother’s Day gift to my mum
5 mars 2026
Réponse de Wild at Heart
Hi Alex,
We are so sorry to hear this, and especially sorry that your Mother’s Day gift did not arrive as expected. We completely understand how disappointing this must have been on such an important occasion.
Having looked into this, we can see that your order was unfortunately delivered one day later than planned. While this is never the experience we want for our customers, it is particularly upsetting given the significance of Mother’s Day, and we sincerely apologise for letting you down.
We always aim to ensure every delivery arrives on time and in perfect condition, and we regret that on this occasion we fell short. Please be assured this is not the standard we hold ourselves to.
We will be in touch shortly with a discount code for your next order, and hope this goes some way towards putting things right.
With our sincerest apologies,
Wild at Heart
The flowers were not as shown on their website
The flowers were different from the photo on their website. In an email from the company, an employee said that the flowers I had objected to were included in the bouquet shown. However, when I checked the details of the flowers to be included in the bouquet I had ordered, they were not mentioned. The bouquet was Mini Me 1 and cost £80, plus delivery.
4 mars 2026
Réponse de Wild at Heart
Hi Ketih,
Thank you for your feedback, and we are truly sorry to hear that the bouquet you received did not meet your expectations.
While we always aim to replicate the arrangements shown on our website as closely as possible, we do note in the product details that flowers may occasionally be substituted if specific varieties are unavailable on the day. This allows our florists to ensure the bouquet is still created fresh and to the highest standard.
That said, we completely understand how disappointing it can be when a bouquet differs from what you expected, and we sincerely apologise for the inconvenience this caused.
As a gesture of goodwill, we have sent you a 20% discount to use on a future order, and we hope this gives us the opportunity to provide you with a better experience next time.
Warm regards,
Wild at Heart Team
Beautiful mix of flowers which…
Beautiful mix of flowers which delighted the recipient.
21 février 2026
Previously reviewed Wild at Heart
Previously reviewed Wild at Heart.
They mention sending another bunch to make up for the disappointing bunch that previously arrived as a reply to the review, but not surprisingly we are still waiting to receive this replacement promised.
Blaming Valentine’s Day for lack of comms (bunch ordered on the 2nd Feb) was just a poor excuse for customer service - point proven as it’s been a month and still no email reply or replacement bunch.
Once again, disappointing given the price tag (£255!).
2 février 2026
Avis spontané
Réponse de Wild at Heart
Hi Lucy,
Thank you for your review, and we’re very sorry that this situation has continued to cause frustration.
When we first responded, we did arrange for a replacement bouquet to be sent. Unfortunately, that delivery attempt was unsuccessful and the flowers were returned to us. Our team notified you of this. We have arranged for another replacement to be sent again today and very much hope it will reach you safely this time.
We would also like to sincerely apologise for the delay in our communication. Our reference to Valentine’s Day was not intended as an excuse, but simply to explain that your message was regrettably missed during an exceptionally busy period for our team. We fully appreciate that this should not have happened and are very sorry for the inconvenience it has caused.
We truly value your past support of Wild at Heart and hope the replacement arriving today helps restore your confidence in us. If there is anything further we can do in the meantime, please do let us know.
The Wild at Heart team
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