Disappointed with the £265 bouquet I sent as a gift - advertised as full luscious blooms but what arrived was about a third of ubiquitous foliage. Recommended by Scarlet & Violet as they said they pre... Voir plus
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Lisez les avis des autres
Fabulous flowers and experience! The young woman who helped us was incredibly sweet (it was her first day) and put together a stunning bouquet for my husband's mother's 90th birthday. She packed it p... Voir plus
Flowers were beautiful(though some dropping petals by the time they were delivered). Whoever carried out the delivery were poor. They reported that the flowers were delivered which was true BUT not to... Voir plus
L'entreprise a répondu
The flowers were ordered at the depths of Winter weather in the north of Scotland. Inevitably they arrived a day late through nobody’s fault but they were still in tip top condition. Thank you for con... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.
Coordonnées de contact
Unit 3-4 Linford business estate, SW8 4AB, London, Royaume-Uni
- 020 72291174
- flowers@wildatheart.com
- wildatheart.com
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437 avis
A répondu à 100 % de ses avis négatifs
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Beautiful Bouquets, guaranteed quality
Bouquets are all beautiful done with care and love. Everyone who receives a Wild At Heart delivery are always very happy!!
17 février 2026
Beautiful flowers
Beautiful flowers; orders taken online very efficiently with no speed bumps; deliveries when and as promised. Excellent. Will use again
13 février 2026
The flowers were beautiful and unusual…
The flowers were beautiful and unusual but not a lot of them. A lot of money for a poor display. I could have bought 3 x m&s deliveries for the same price. At least add a bit of greenery or something to make it look better
13 février 2026
Avis spontané
Réponse de Wild at Heart
Hi Beverley,
Thank you for taking the time to share your feedback. We’re pleased to hear you found the flowers beautiful and unusual, but we’re very sorry to learn that the arrangement felt disappointing in value and fullness on this occasion.
Our designs follow the season and the character of the flowers, but they should always feel full, balanced and beautifully put together. We would really appreciate the opportunity to look into this further for you. If you’re able to share a photo of the bouquet you received, it would help our floristry team review the design and understand what may have gone wrong.
Please do send this to us at flowers@wildatheart.com along with your order details, and we’ll be very happy to investigate and assist further.
The Wild at Heart team
Great service
I ordered flowers late for Valentine's day, but Wild at Heart was able to deliver on the day!
13 février 2026
Beautiful flowers and very prompt…
Beautiful flowers and very prompt service. All round excellence.
12 février 2026
I have used the company a good deal…
I have used the company a good deal over the last 20 years, and am very fond of it and its ethos. The flowers were stunning and beautifully arranged. The only downside was the price, which was way above anything I have paid previously.
12 février 2026
Réponse de Wild at Heart
Hi James,
Thank you so much for your continued support over the years, it truly means a great deal to us to hear from long standing customers who understand our ethos and craftsmanship.
We’re delighted you found the flowers beautiful and thoughtfully arranged. We completely understand your comments regarding price. As with many natural materials, the cost of flowers has risen significantly in recent years due to growing, transport and seasonal pressures.
That said, we remain deeply committed to sourcing exceptional stems and creating distinctive, design-led arrangements that feel special, generous and long-lasting. We always hope the artistry, quality and experience offer true value.
We’re very grateful for your feedback and for choosing Wild at Heart again.
The Wild at Heart team
Brilliant packaging
Brilliant packaging, fresh flowers in wxcellent condition- delighted
8 février 2026
Last time using wild at heart
Terrible flowers. Several dead. Smaller than ever before. Not using wild at heart again. Consistently disappointed and underwhelmed for overpriced offering
10 février 2026
Réponse de Wild at Heart
Hi Harley,
We are truly sorry to read this and very saddened that we have not heard from you directly, as we take feedback like this extremely seriously.
Quality is at the heart of everything we create, so it is concerning to hear that your flowers did not meet expectations. We would very much like the opportunity to look into this properly and make it right.
Please could you send photographs of the flowers, along with your order details, to flowers@wildatheart.com so our team can review and resolve this for you as quickly as possible.
We do hope to hear from you soon and have the chance to restore your faith in us.
The Wild at Heart team
The roses are absolutely stunning
6 février 2026
Really poor quality given the high…
Really poor quality given the high price. Massive difference between what is displayed online vs what you receive in person, super disappointing
9 février 2026
Réponse de Wild at Heart
Hi Jasper,
We are very sorry to read this and disappointed to hear that your flowers did not meet expectations, particularly as we work hard to ensure our arrangements reflect both the quality and spirit shown online.
As flowers are a natural product and each design is created by hand, there can be slight variations, but they should always feel beautiful and true to the style ordered. It is therefore concerning to hear this was not your experience.
We would really appreciate the opportunity to look into this for you. Please could you send photographs of the bouquet, along with your order details, to flowers@wildatheart.com so our team can review and assist further.
We hope to hear from you soon and have the chance to put this right.
The Wild at Heart team
Deeply Disappointing Service from a Once-Excellent Florist
I’m genuinely saddened to be writing this review. Wild at Heart used to be, in my opinion, the best florist in London- the kind of place you could rely on for stunning arrangements and impeccable service. That’s exactly why this recent experience was so disappointing.
They made a serious error and delivered my flowers to the wrong address, completely undermining an important occasion and causing considerable embarrassment. I had also paid for express delivery, yet the bouquet arrived two days late. To make matters worse, they promised to send a larger replacement bouquet to make up for the mistake, but that simply wasn’t the case.
What’s most disappointing is the lack of accountability. There was no genuine apology and no confirmation of delivery, despite my specific request for one. Mistakes can happen, but how a company handles them makes all the difference. In this case, the lack of ownership and basic customer care was shocking. It’s incredibly disheartening to see what was once an exceptional florist fall so far short on service.
11 février 2026
Avis spontané
Réponse de Wild at Heart
Hi Despina,
We are truly sorry to read your review and saddened to hear how strongly you feel about this experience, particularly as someone who has previously trusted Wild at Heart. This is never the impression we want to leave, especially when flowers are sent to mark an important moment.
While we understand there was an error with the delivery and that our team worked to resolve this as quickly as possible, we are concerned to hear how disappointed and frustrated you remain. We would really appreciate the opportunity to understand more about what has left you feeling this way, and what we can do now to help put things right for you.
Please do contact us via ecommerce@wildatheart.com so we can understand what went wrong in more detail and review this personally and work towards a resolution.
We hope to hear from you and have the chance to restore your confidence in us.
The Wild at Heart team
The worst valentines bouquet I have…
The worst valentines bouquet I have ever received. My wonderful husband preordered a valentines bouquet from this store and collected it this morning as we are local. Unfortunately it looks nothing like the photo, is small and flowers are already wilting. The worst bouquet I have ever received and I am shocked as it was £80. Disappointed is an understatement. Will not be shopping at this local flower store ever again.
14 février 2026
Avis spontané
Réponse de Wild at Heart
Hi Ellen,
We are so sorry to hear how disappointed you were with your Valentine’s bouquet. This is certainly not the experience we want any of our customers to have, especially on such an important occasion.
As our arrangements are made fresh each day, we would really appreciate the opportunity to look into this for you. Please could you email us at flowers@wildatheart.com with a few photographs of the bouquet you received, along with your order details? This will allow our team to review the flowers and come back to you as quickly as possible with a resolution.
Thank you for bringing this to our attention, and we do hope we can make this right for you.
The Wild at Heart team
Very helpful about choice of flowers…
Very helpful about choice of flowers for a table arrangement when ordering. The pale pink roses and mimosa were beautiful and made the table and dining room look wonderful. Delivery was excellent too. Thank you so very much - it was all a great success!
6 février 2026
Wedding flowers
Bea made my bouquet and table centrepiece for my wedding. I showed her photos of what I would like and we discussed what I would like. She was professional, pleasant and very knowledgeable. The results were amazing and I was thrilled. I can thoroughly recommend her.
11 février 2026
Avis spontané
Not cheap but exquisite blooms
4 février 2026
I thought the delivered flowers were…
I thought the delivered flowers were very poor compared to what is adverised on the web site
29 janvier 2026
Réponse de Wild at Heart
Hi!
Thank you for taking the time to share your feedback. We are truly sorry to hear that the bouquet you received did not meet your expectations or reflect what you saw on our website. This is certainly not the experience we aim to provide, and we completely understand how disappointing that must have been.
We take great care to ensure our arrangements are crafted as beautifully as advertised, so we would really appreciate the opportunity to look into this for you. If possible, could you please send us a few photographs of the bouquet you received, along with your order details, to flowers@wildatheart.com. This will allow our team to review the matter properly and respond with a suitable resolution.
Thank you again for bringing this to our attention. We genuinely value your feedback and hope we can restore your confidence in Wild at Heart.
Warm regards,
The Wild at Heart Team
Beautiful quality flowers that lift the…
Beautiful quality flowers that lift the spirit
28 janvier 2026
Elegant, artistic, and effortlessly special
Their flowers are beautiful and perfectly styled, always fresh, and long-lasting. The attention to detail and care they put into every arrangement really shows. Elegant, artistic, and effortlessly special... Highly recommended. 🌸
19 septembre 2025
Avis spontané
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