Flower arrangement was a hot mess. One of the flowers already had brown edges on the petals. A larger size arrangement was suggested for the vase that I selected and the vase’s opening was too small t... Voir plus
L'entreprise a répondu
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The flowers luckily arrived unscathed as the box encasing them was quite badly damaged which was not the condition I would expect from Dpd.
L'entreprise a répondu
Fabulous flowers and experience! The young woman who helped us was incredibly sweet (it was her first day) and put together a stunning bouquet for my husband's mother's 90th birthday. She packed it p... Voir plus
The flowers were ordered at the depths of Winter weather in the north of Scotland. Inevitably they arrived a day late through nobody’s fault but they were still in tip top condition. Thank you for con... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.
Coordonnées de contact
Unit 3-4 Linford business estate, SW8 4AB, London, Royaume-Uni
- 020 72291174
- flowers@wildatheart.com
- wildatheart.com
3,6
Moyen
443 avis
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I paid by shop pay and realised immediately afterwards that the address would automatically be
I paid by shop pay and realised immediately that the address would be mine not the recipient so sent an email to correct
The mistake straight away. The flowers were sent to me and they were for someone who had just had a baby - not me! It was Christmas Eve and I could do nothing about it so I ended up with flowers costing a huge amount of money which didn’t get to the intended recipient.
23 décembre 2024
I made a few mistakes with my order and was thrilled with the customer service.
I made a few mistakes with my order and the team were very quick polite and responsive to sorting it out for me.
20 décembre 2024
Delivered bouquet identical to website…
Delivered bouquet identical to website pic and delivered promptly.
14 décembre 2024
The team were great in offering…
The team were great in offering solutions and adding the bows I wanted to my beautiful wreath and the whole experience from ordering and changing my order to collection and decorating with bows was perfect. Thank you
12 décembre 2024
Do better.
Wilting, pale, ragged. Looked like they grabbed the discard pile off the floor and wrapped it up.
6 décembre 2024
Réponse de Wild at Heart
Hi!
Many thanks for your review and for bringing this to our attention. We are very sorry to hear that there was an issue with your order. We would like to put this right as soon as possible. Please could you get in touch with our team at flowers@wildatheart.com with some images so that we can look into this as soon as possible?
Many thanks,
The Wild at Heart Team
The flowers were delivered without my…
The flowers were delivered without my message so the receivers did not know who it was from :-(
10 décembre 2024
The flowers were a gift and the…
The flowers were a gift and the recipient sent me a photo of the flowers. They were beautiful - just a pictured.
5 décembre 2024
Stunning flowersc
Always such gorgeous flowers ! Always easy to book, delivered in time and glorious fresh elegant bouquets !
3 décembre 2024
Beautiful wreath but not ‘as full’ as…
Beautiful wreath but not ‘as full’ as on the website, was a bit disappointed as the price is high, ribbon wasn’t attached either. Well wrapped and delivered promptly
2 décembre 2024
Réponse de Wild at Heart
Hi Vanessa,
Many thanks for your review. We are very sorry to hear you are are disappointed with your wreath. We'd like to put this right for you so please kindly share some images with our team via flowers@wildatheart.com and we will look into this for you as soon as possible.
Many thanks,
The Wild at Heart team
Order never got delivered
Dear Wild at heart, I always admired your liberty store display however my first customer experience with you was a huge disappointment. I ordered flowers to be delivered for an important event which I could not attend. However the delivery person did a terrible job and left the flowers with the wrong person despite having been given the correct full business address, contact person and correct contact telephone number, which he failed to verify and call. So the flowers never even arrived the intended recipient and missed the important occasion which the flowers were ordered for! Wild at heart refunded the money, but it left a very poor impression for me for the business. I can not trust the business to handle important orders.
27 novembre 2024
Réponse de Wild at Heart
Hi Gina,
Thank you for sharing your experience with us. We deeply regret that your first interaction with Wild at Heart did not meet your expectations. We sincerely apologise for the disappointment and inconvenience caused by the failed delivery. We understand how important this order was to you, and it pains us that the flowers did not reach the intended recipient at such a significant moment. Unfortunately, the issue arose due to circumstances beyond our control during the delivery process. While we provided all the correct details to the delivery service, they did not adhere to the instructions, resulting in this unfortunate outcome.
Please know that we take such matters very seriously and are working closely with our delivery partners to ensure this does not happen again. Your trust is of the utmost importance to us, and we truly regret that we let you down on this occasion.
We would greatly appreciate the opportunity to make it up to you in the future. Should you decide to give us another chance, we will personally oversee your order to ensure it is handled with the utmost care. Once again, we are very sorry for the experience and thank you for bringing this to our attention.
Warm regards,
The Wild at Heart Team
I ordered a floral arrangement and a…
I ordered a floral arrangement and a wreath for a Christmas party, but the wreath arrived without the flowers and I had to chase it up. I was contacted very quickly and told it was human error and that the bouquet hadn't been sent. It was then sent out immediately. It did arrive in time for the party but caused a bit of anxiety. I was extremely thrilled with the quality of the product when it did arrive and think that both the wreath and the flowers are well worth the money. I felt I had to give a review that represented my whole experience.
1 décembre 2024
Réponse de Wild at Heart
Dear Mr Ian,
Thank you so much for sharing your feedback with us. We deeply apologise for the oversight that led to your wreath arriving without the flowers and the anxiety it caused leading up to your party. This was indeed a human error, and we truly appreciate your understanding as we worked to rectify it quickly.
We’re glad that the arrangement arrived in time and are thrilled to hear that you were delighted with the quality of both the wreath and the flowers. Your kind words about the product mean a lot to us. Please don’t hesitate to reach out if there’s ever anything we can do for you in the future.
Warm regards,
The Wild at Heart team
Gorgeous wreath arrived on time and in…
Gorgeous wreath arrived on time and in beautiful condition
1 décembre 2024
Spectacular Christmas foliage
Order was easy to place and delivered on time by a friendly driver who asked where I wanted the various items left (given size/weight). The wreaths are stylish and bigger than I expected, and the mantelpiece garland is the most beautiful I've ever had.
27 novembre 2024
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