Flower arrangement was a hot mess. One of the flowers already had brown edges on the petals. A larger size arrangement was suggested for the vase that I selected and the vase’s opening was too small t... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Fabulous flowers and experience! The young woman who helped us was incredibly sweet (it was her first day) and put together a stunning bouquet for my husband's mother's 90th birthday. She packed it p... Voir plus
Disappointed with the £265 bouquet I sent as a gift - advertised as full luscious blooms but what arrived was about a third of ubiquitous foliage. Recommended by Scarlet & Violet as they said they pre... Voir plus
L'entreprise a répondu
The flowers were ordered at the depths of Winter weather in the north of Scotland. Inevitably they arrived a day late through nobody’s fault but they were still in tip top condition. Thank you for con... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.
Coordonnées de contact
Unit 3-4 Linford business estate, SW8 4AB, London, Royaume-Uni
- 020 72291174
- flowers@wildatheart.com
- wildatheart.com
3,6
Moyen
438 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Disappointed…this was a birthday present
Disappointed…this was a birthday present for my wife
Flowers arrived late so didn’t arrive on her birthday.
Also, extremely disappointed with the size of the bunch which was 110 pounds.
It looked much smaller than on the website and was wilting on arrival. 1 day later and many of the flowers and branches are already dead.
Such a rip off and I won’t be buying again.
8 février 2025
Avis spontané
Réponse de Wild at Heart
Hi Maria,
Thank you for your review. We're very sorry to hear you were disappointed with your flowers. According to our records from DPD, the bouquet was delivered on February 8th as requested.
Please also note that the 'Abundant' size is shown on our website, as highlighted in the product details, which is three sizes up from the one you ordered.
We’re also sorry to hear about the flowers wilting sooner than expected. If you could kindly share some images with our team at flowers@wildatheart.com, we’d be happy to look into this for you as soon as possible.
Many thanks,
The Wild at Heart Team
Online order form is complicated.
Online order form is complicated if using Apple Pay. This resulted in half a dozen emails back and forth to rectify the problem.
Whilst the flowers were good quality and not your normal florist type, I personally thought they were over priced for what was actually delivered.
29 janvier 2025
Réponse de Wild at Heart
Hi Karl,
Thank you for your review. Unfortunately, Apple Payments automatically defaults to your saved address each time you use this payment option. While we aim to offer a variety of convenient payment methods, the settings of each provider are beyond our control. We apologise for any inconvenience this may have caused and appreciate your understanding.
We're also sorry to hear you were unhappy with your flowers. If you could kindly share some images of your bouquet with us at flowers@wildatheart.com, we’ll look into this as soon as possible.
Many thanks,
The Wild at Heart Team
Florists Choice
Flowers arrived well on time and the recipient said they were gorgeous- I did not see how large the arrangement was but I would hope that it was bountiful as the Florists Choice is quite expensive, and with a further delivery charge
23 janvier 2025
This is a great company
This is a great company. Ordering is seamless, and the quality of the arrangements is incredible.
26 janvier 2025
The flowers were really beautiful but I…
The flowers were really beautiful but I ordered an abundant bouquet . It cost 195 pounds ! When it arrived it was not abundant at all. It looked like a regular sized bouquet.
21 janvier 2025
Réponse de Wild at Heart
Hi!
Many thanks for your review, we really appreciate your feedback. Could you please kindly send us a photo of your bouquet so we can check the right size has been sent out to you? Our team will come back to you as soon as possible. Many thanks!
The Wild at Heart team
Poor customer service - late delivery - flowers were past their best
The flowers didn't arrive on the date the courier specified and missed the occasion. The courier did not respond to any communication despite many attempts. The recipient waited in all day for the delivery.
I tried to contact Wild at Heart who did not respond to this time sensitive issue.
The flowers arrived looking past their best and only lasted a few days which was embarrassing. They definitely looked like they were once great flowers but three days is not acceptable.
Advice: 1 Change your courier
2 No response to a paying customer with a time sensitive issue is not acceptable - employ more staff
3 Don't let Holland dispatch flowers that are past their best
Such a shame to leave a negative review - but had no choice
The only response a customer gets shouldn't be on Trustpilot !
28 novembre 2024
Avis spontané
Réponse de Wild at Heart
Update: We’re sorry to hear you haven’t responded to our request for your contact information or order details. We’d love the opportunity to look into this and make things right for you, but we’re unable to do so without these details. Please reach out when you can.
Hi Mr W!
Thank you for your review. Could you kindly share your order number with us so we can look into this for you? This doesn’t sound like the level of service we strive for, and we’d love the opportunity to make it right.
Best regards,
The Wild at Heart Team
Poor service.
Ordered flowers to be same-day delivered on a Saturday. Don’t know what they looked like so can’t review. No tracking available, no updates from Wild at Heart, so I called on Monday to check and they told me due to ‘human error’ they weren’t delivered. They later said the flowers had been delivered after all. Emailed customer service (to the CEO) about such a poor experience, and never heard back from anyone. Really poor.
18 janvier 2025
Réponse de Wild at Heart
Hi Kay,
Thank you for your review. We sincerely apologise for the miscommunication regarding your order. Due to an error with one of our carriers, our team initially believed your order had been missed. We later received confirmation from the carrier that it had been delivered to a neighbour, and this information was shared with you. We’re truly sorry for any confusion caused and hope the recipient enjoyed the flowers.
Best regards,
The Wild at Heart Team
Many thanks for the excellent service
17 janvier 2025
Beautiful flowers delivered as per…
Beautiful flowers delivered as per instructions. Ordered from Australia and no problems at all. Absolutely perfect!
14 janvier 2025
Bad experience with poor communication
Bad experience with poor communication. I've had better with flower companies charging me 50 quid, so had hoped for more help on an issue after paying close to 300 in one day on orders. Have been my go-to for many years but will not use again.
6 janvier 2025
Réponse de Wild at Heart
Hi Emma,
Thank you for your review. We’re sorry to hear that the flowers didn’t meet your expectations. We truly appreciate you bringing this to our attention. Could you kindly send us some images at flowers@wildatheart.com? Our team will review this as soon as possible and work to find a resolution for you.
Best regards,
The Wild at Heart Team
Flowers were so fresh and beautiful!!!
5 janvier 2025
I love Wild at Heart flowers and have…
I love Wild at Heart flowers and have bought from them over many many years. This time I was ordering flowers for a very ill friend of my daughter's and as she is abroad she asked me to do it. Three times I put the recipients address in and thought it was all fine until the flowers were delivered to me/ I was so shocked that I refused delivery which was obviously a stupid thing to do. I then called customers service and DPD but was unable to get the driver to come back. I was told they would be sent back to Wild at Heart . £140 down the drain and the very old friend of my daughter received nothing.
20 décembre 2024
Christmas Magic
The most beautiful wreath.
It looks stunning on our front door. Foliage is full and smells amazing. The only thing I wish it came with was the ribbon to hang it especially for the price BUT that’s a very minor extra touch. Weve had people stop and take pictures of it and you can smell the scent from the door. Stunning and truly representative of the Christmas magic. Will defo buy another for next year or my holiday gatherings.
20 décembre 2024
I paid by shop pay and realised immediately afterwards that the address would automatically be
I paid by shop pay and realised immediately that the address would be mine not the recipient so sent an email to correct
The mistake straight away. The flowers were sent to me and they were for someone who had just had a baby - not me! It was Christmas Eve and I could do nothing about it so I ended up with flowers costing a huge amount of money which didn’t get to the intended recipient.
23 décembre 2024
I made a few mistakes with my order and was thrilled with the customer service.
I made a few mistakes with my order and the team were very quick polite and responsive to sorting it out for me.
20 décembre 2024
Delivered bouquet identical to website…
Delivered bouquet identical to website pic and delivered promptly.
14 décembre 2024
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.