Disappointed with the £265 bouquet I sent as a gift - advertised as full luscious blooms but what arrived was about a third of ubiquitous foliage. Recommended by Scarlet & Violet as they said they pre... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Fabulous flowers and experience! The young woman who helped us was incredibly sweet (it was her first day) and put together a stunning bouquet for my husband's mother's 90th birthday. She packed it p... Voir plus
Flowers were beautiful(though some dropping petals by the time they were delivered). Whoever carried out the delivery were poor. They reported that the flowers were delivered which was true BUT not to... Voir plus
L'entreprise a répondu
The flowers were ordered at the depths of Winter weather in the north of Scotland. Inevitably they arrived a day late through nobody’s fault but they were still in tip top condition. Thank you for con... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.
Coordonnées de contact
Unit 3-4 Linford business estate, SW8 4AB, London, Royaume-Uni
- 020 72291174
- flowers@wildatheart.com
- wildatheart.com
3,7
Moyen
437 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Absolutely beautiful flowers and…
Absolutely beautiful flowers and answered our queries about delivery promptly and gracefully!
27 octobre 2025
The wrong bouquet was delivered
The wrong bouquet was delivered. The driver returned several hours later with a rather bruised, rather small, disappointing bunch of flowers. Definitely not worth the £270 it cost me!
24 octobre 2025
Réponse de Wild at Heart
Hi Victoria,
Thank you for taking the time to share your feedback. We sincerely apologise for the mix-up with your delivery - this is never the experience we aim to provide.
However, we did review the bouquet before it left our studio and can confirm that the flowers were fresh and beautifully arranged at the time of dispatch. We also did not receive any follow-up contact from you regarding an issue with the bouquet.
We understand how disappointing it is when something doesn’t match expectations, and we’re always here to help resolve any concerns in the moment. Thank you again for your feedback.
Many thanks,
The Wild at Heart team
Easy ordering, beautiful flowers.
Very easy to order the flowers for local delivery. Realized I forgot the flat number and the Wild at Heart staff were very helpful and made the change for me to ensure the flowers were delivered to the right place. The delivery company called in advance to let my mum know when they would be coming, and though they were a bit later than originally planned, they were really lovely.
20 octobre 2025
Stunning bridal flowers
Stunning flowers I used them for my bridal bouquet. I did end up with flower dye on my dress but that’s only because I didn’t put them in water overnight! They really were the most beautiful flowers I’d ever seen and delivered in a gorgeous box.
10 octobre 2025
The most gorgeous autumnal wreath was…
The most gorgeous autumnal wreath was received with delight from a close friend! I have been told the compliments they have received have been endless! Thank you for helping me send such a memorable gift!
7 octobre 2025
I honestly regret hiring this company…
I honestly regret hiring this company for my birthday party. I only chose them because their Instagram and website looked amazing, but what I got was nothing like what we agreed on — not even close.
We had discussed a specific floral style and color palette, and I paid a high price expecting quality and professionalism. On the day of the event, I was so upset that I even told the owner directly that I hated it. The arrangements looked completely different from our references and felt rushed and careless.
Communication throughout the process was poor — emails went unanswered for days, and getting updates was a constant struggle. After the event, I asked for a partial refund because what they delivered wasn’t what I paid for, but their response was basically “not bothered.” No accountability, no regret, nothing.
I truly wish I had read other reviews before booking. It seems I’m not the only one — I later discovered they’ve ruined special occasions for other people too. Such a disappointment, especially from a company that presents itself so beautifully online
20 septembre 2025
Avis spontané
Réponse de Wild at Heart
Dear Anissa,
We’re very sorry to hear that you were disappointed with the flowers for your birthday celebration. We fully appreciate how special this occasion was and regret that the final result did not reflect what you had imagined.
However, we do want to clarify that all designs, details and budgets were fully reviewed and signed off in advance. The floral concept delivered on the day followed the approved proposal in both style and specification. At no stage prior to the event were alternative reference images or changes to that design shared with our team.
With regard to communication, our Event Manager kept in regular contact throughout the planning process, and automatic replies were always in place when she was travelling or on annual leave to ensure you could reach the wider events team if needed.
We take pride in our transparency and care across every project and we’re sorry that your experience did not meet your expectations. Your feedback has been noted and will be taken into account as we continue to uphold the highest standards in our work.
Kind regards,
The Wild at Heart team
Excellent product combined with…
Excellent product combined with constant updates re delivery. Excellent.
22 septembre 2025
Delivered beautiful fresh flowers on…
Delivered beautiful fresh flowers on time, every time!
16 septembre 2025
The flowers were absolutely gorgeous
The flowers were absolutely gorgeous. The information on the delivery time was less than stellar
16 septembre 2025
Great customer service
Great customer service! The staff were quick, friendly, and the flowers are beautiful!
5 septembre 2025
Fabulous flowers and experience!
Fabulous flowers and experience!
The young woman who helped us was incredibly sweet (it was her first day) and put together a stunning bouquet for my husband's mother's 90th birthday. She packed it perfectly for our travel by coach to Bristol. The quality of the flowers on offer at Wild at Heart is exceptional - the variety of colors, textures and scents. I was inspired to take a photo the day before, and we decided to go back the next day to purchase a special bouquet. My mother in law loved it and said it was very special to get one from Liberty's!
4 septembre 2025
Hugely disappointing and a very poor reflection of the company.
I purchased the Hedgerow’ bouquet Saturday 30/09. By the following Monday, many of the flowers had died, spoiling the look of the whole bouquet. Rather than write a public review, I contacted the company directly and attached photos. The company offered me a replacement bouquet, which arrived Friday 05/09 and was beautiful, but by Monday, once again, lots of the flowers had wilted and died. Once again, I contacted the seller, but have yet to hear back.
I am extremely disappointed, not least as I have ordered from Wild at Heart in the past and the flowers lasted for at least a week.
I really do think that a luxury florist such as this, selling bouquets well north of £100, should be able to source better-quality and longer-lasting flowers.
26 août 2025
Réponse de Wild at Heart
Hi!
Thank you for taking the time to share your feedback. We are very sorry for the disappointment caused and for missing the opportunity to respond to your last email. We did receive it, however the images weren’t attached. We apologise that this was overlooked. If you could kindly resend the photos, we would be grateful so that we can properly investigate what happened.
Our bouquets are always created using the freshest flowers available, so we are keen to understand why yours did not last as expected. We also include a detailed care guide with every delivery, as correct conditioning and placement can make a real difference to longevity.
Please do resend your images so we can look into this thoroughly - we truly value your loyalty and want to restore your confidence in us.
Many thanks,
The Wild at Heart team
A next day order was not delivered the next day
The flowers were good, but a next day order was not delivered on the next day. Had it not been an anniversary it would have been a minor problem.
1 septembre 2025
Réponse de Wild at Heart
Hi!
Thank you for your review and for choosing us for such a special occasion. We’re very sorry to hear there was any confusion regarding your delivery.
We’ve checked your order, which requested delivery on the 3rd of September, and our carrier receipt confirms the bouquet was delivered at 12:33 on the 3rd. Could we kindly ask you to check your confirmation email to see if there may have been any mix-up with the selected date?
If you could come back to us, we’d love the opportunity to put this right and ensure everything feels perfect for you.
Many thanks,
The Wild at Heart team
Bruised and Wilting Flowers in bunch
We ordered a bunch of flowers (sketch) When the bunch arrived, the roses were bruised and other flowers wilting. I complained about the state, attaching pictures of one of the roses bruised, but received an unsatisfactory well written response. There were many more, but I didn’t have time to take photos of all of them.
This is quite disappointing given the cost of the bunch (£175) and I won’t be ordering again from this flourish.
26 août 2025
Réponse de Wild at Heart
Hi!
Thank you for taking the time to share your feedback. We are, of course, very sorry to hear that you were disappointed with your bouquet. After carefully reviewing the images you kindly provided, we were only able to identify one rose showing slight bruising and an ami stem that needed rehydrating. Based on this we were unable to offer a refund on this occasion.
We take great pride in the quality of our flowers and service and it is always disheartening to learn when a customer feels let down. Your comments have been shared with our floristry and customer care teams to ensure we continue to uphold the highest standards.
We truly value your support and regret that this experience has left you dissatisfied.
Many thanks,
The Wild at Heart team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.