Disappointed with the £265 bouquet I sent as a gift - advertised as full luscious blooms but what arrived was about a third of ubiquitous foliage. Recommended by Scarlet & Violet as they said they pre... Voir plus
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Fabulous flowers and experience! The young woman who helped us was incredibly sweet (it was her first day) and put together a stunning bouquet for my husband's mother's 90th birthday. She packed it p... Voir plus
Flowers were beautiful(though some dropping petals by the time they were delivered). Whoever carried out the delivery were poor. They reported that the flowers were delivered which was true BUT not to... Voir plus
L'entreprise a répondu
The flowers were ordered at the depths of Winter weather in the north of Scotland. Inevitably they arrived a day late through nobody’s fault but they were still in tip top condition. Thank you for con... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.
Coordonnées de contact
Unit 3-4 Linford business estate, SW8 4AB, London, Royaume-Uni
- 020 72291174
- flowers@wildatheart.com
- wildatheart.com
3,7
Moyen
437 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Extremely expensive
Extremely expensive, very arrogant man serving me.
Won’t go back
29 mai 2025
Avis spontané
Réponse de Wild at Heart
Hi Florence,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet expectations and that you felt the service you received was unfriendly and inflexible - that’s never how we want our customers to feel.
We’re disappointed to hear this, especially as we’re known for providing warm and helpful service. Your comments have been shared with our team so we can take them on board and ensure we continue to improve.
As a small, independent business, we genuinely value every customer and regret that we’ve lost your support. If you’d like to speak further about your experience, please feel free to get in touch at flowers@wildatheart.com.
Many thanks,
The Wild at Heart Team
Réponse de Wild at Heart
Hi Cameron,
Thank you for your review, we really appreciate your feedback. We’re very sorry to hear that the flowers didn’t arrive in good condition.
Could you kindly share some photos with our team at flowers@wildatheart.com so we can look into this and make things right for you?
Many thanks,
The Wild at Heart Team
Flowers were fantastic but were…
Flowers were fantastic but were delivered too late in the day after our colleague had left the Chiswick Nursing Centre for the day.
15 mai 2025
Best peonies in London
The flowers are amazing and the shelf life is actually long. The bouquets where perfect looking and the delivery was on time.
15 mai 2025
Nice Flowers - price performance ratio review
Nice Flowers but I was disappointed by the size of the bouquet of flowers. I chose the largest size and the style wild.
In comparison, I ordered an additional bouquet of flowers by another company. It was less than half the prize, peonies marvellous even though just 10 of them without any accessoires it made a much better impression(80 pounds) . My husband, who received both bouquets, liked it though but did not know the large prize difference. So it fulfilled the purpose.
For the prize of nearly 300 pounds I definately expected more and feel a little betrayed. Maybe you did not send the ordered size? I prize of the second largest size might have been acceptable.
8 mai 2025
Réponse de Wild at Heart
Hi Sophie,
Thank you for your review. We’re sorry to hear you weren’t entirely happy with your large bouquet.
If you could kindly share some images with our team at flowers@wildatheart.com, we would like to double-check that the correct size was sent.
Many thanks,
The Wild at Heart Team
Flowers arrived looking tired and sad
Flowers arrived looking tired and sad. Needed a lot of reviving. We cut stems, got rid of brown petals and sagging bits. Great improvement, but still not the brilliant standard one’s come to expect from Wild st Heart.
7 mai 2025
Réponse de Wild at Heart
Hi Mrs Hodgkin,
Thank you for your review. We’re very sorry to hear the flowers arrived in this condition, this falls below our usual standards and we sincerely apologise.
If you could kindly send some images to our team at flowers@wildatheart.com, we’ll look into this as soon as possible.
Many thanks,
The Wild at Heart Team
Amazing gift!
The flowers are amazing and just get better and better as they open! The yellow peonies are particularly fabulous! Only two disappointments in that I forgot to complete a message card to my daughter and was told by a member of staff to email the shop with my order number and message for inclusion, but it didn't happen. Also the Sezane perfume bottle was only half full. We emailed the store but no one has replied.
9 mai 2025
Réponse de Wild at Heart
Hi Sian,
Thank you for your review. We’re very sorry about the issue with the Sézane perfume and want to assure you that we’re still actively looking into this with the Sézane team.
We’ll be back in touch as soon as we have a resolution we’re confident in. Thank you so much for your patience while we work to sort this out.
Many thanks,
The Wild at Heart Team
I liked flowers but delivery was a…
I liked flowers but delivery was a disaster. Courier was late for 2h
1 mai 2025
Réponse de Wild at Heart
Hi Olga,
Thank you for your review. We're so pleased to hear you were happy with the flowers.
We’re very sorry that the delivery time wasn’t accurate. Central London deliveries can occasionally be delayed due to unforeseen traffic and we completely understand how frustrating that can be. Please accept our sincere apologies for the inconvenience.
Many thanks,
The Wild at Hear team
Delivery mix up saved
Thank you for all your efforts in resending the flowers. The delivery wasn’t successful due to a mix up and you resent a fresh arrangement for an engagement.Thank you so much for your teams efforts. We will order again.
Esther
23 avril 2025
Delivery was as promised and the…
Delivery was as promised and the flowers are GORGEOUS!
Thank you so much
19 avril 2025
Extremely disappointed
I am extremely disappointed with the Mother's Day flowers (x2) I sent, especially considering the £200+ price point for each arrangement. I was very disappointed with the condition of the flowers upon arrival. The petals were already falling off, and the roses appeared bruised. Unfortunately, the quality continued to deteriorate rapidly. The bouquets were far below expectations, and unfortunately, the customer service I received afterwards was not up to standard either. Given the high cost, I had hoped for a much better experience overall.
19 mars 2025
Réponse de Wild at Heart
Hi Victoria,
Thank you for your review – we truly appreciate your feedback. We’re very sorry to hear that your experience didn’t meet your expectations. We take great pride in the quality of our flowers, so this is not reflective of the service we aim to provide.
We can see a full refund has already been issued. As a valued long-standing customer, we’d also like to offer you two free bouquets delivered at any time of your choosing. Our team will be in touch with the details shortly.
Many thanks,
The Wild at Heart Team
Réponse de Wild at Heart
Hi Andrew,
Thank you for your review – we really appreciate your feedback. We’re sorry to hear you weren’t happy with the quality of your flowers.
If you could kindly share more details with our customer service team at flowers@wildatheart.com – ideally including some photos – we’d love the chance to understand what went wrong and make it right for you.
Many thanks,
The Wild at Heart Team
Amazing service and stunning flowers
Amazing service and stunning flowers. The website was so inspiring and really helped me choose the right bunch of flowers for my wife.
Would highly recommend
20 mars 2025
Order 72142
Order 72142, cost over £100 and a delivery charge of £15, within UK.
First time customer. Ordered flowers to be delivered for a certain date and was emailed a discount code to use which did not work and when I followed up with the team received a very slow and unsatisfactory response, suggested I use a different email next time I order and would then be sent a new discount code…
Flowers failed to arrive on the specified date, was told
there was nobody at home when I knew for a fact that was not possible as one resident is currently housebound.
When they arrived the following day those flower were lovely but in severe need of hydration and three blooms were beyond rescuing. Would be very slow to recommend or use again.
24 mars 2025
Avis spontané
Réponse de Wild at Heart
Hi Aine,
Thank you for your review. We’re sorry to hear that your experience didn’t meet your expectations. We have passed your feedback regarding the discount code to our team and will ensure this doesn’t happen again.
Regarding your delivery, our records from DPD indicate that an attempt was made, but the door was not answered. We sincerely apologise for any inconvenience this may have caused.
We truly regret any frustration this has caused and appreciate your understanding. Your satisfaction is very important to us, and we hope to have the opportunity to provide you with a better experience in the future.
Many thanks,
The Wild at Heart Team
Customer support lacking ownership
The courier failed to deliver which is not WaH's fault but their customer support process lacks ownership and care.
16 mars 2025
Réponse de Wild at Heart
Hi Nigel,
Many thanks for your review, we appreciate your feedback. We have fed this back to our customer service team for review. We sincerely regret any frustration this may have caused and appreciate your patience. Your satisfaction means a lot to us, and we hope to have the chance to offer you a better experience in the future.
Many thanks,
The Wild at Heart team
Simply the BEST
Wild at Heart simply does the most stunning arrangements with a naturally "wild" feeling (they live up to their name). They've never failed to bring smiles to the people receiving their arrangements.
12 mars 2025
Beautiful flowers delivered on time
6 mars 2025
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