Wilford Smith Solicitors Avis 

Very professional, friendly good solicitors. Trouble free and communication is on point. Would highly recommend

Best solicitors going Jon ford worked hard best outcome ever thank you

I WOULD NOT RECOMMEND THIS FIRM - THEY TOOK ON OUR CASE AND AT THE LAST MINUTE AND CLOSE TO EXCHANGE THEY LET US DOWN. NOT A SINGLE PERSON FROM THE FIRM CONTACTED US OR ADVISED US THEY WERE NO LONGER ACTING FOR US. WE WERE INFORMED BY A THIRD PARTY, OUR ESTATE AGENT THAT THEY WERE NO LONGER ACTING FOR US. THEY DID NOT EMAIL US OR PHONE TO DISCUSS THIS WITH US AT ANY STAGE. WHEN I ORIGINALLY CALLED AND SPOKE TO THE MANAGER SHE SAID THAT SOMEONE FROM THE FIRM HAD CALLED AND SPOKEN TO MY HUSBAND WHICH WAS TOTALLY UNTRUE. THEY CLAIMED THEY EMAILED US ON 10TH MAY 2024 AND THIS WAS AGAIN UNTRUE. AT NO STAGE DID THEY REQUEST ANY ADDITIONAL INFORMATION OR ADVISE US THE REASON FOR NOT ACTING. WHEN I AGAIN PHONED AS THE CLIENT TO ENQUIRE WHAT WAS HAPPENING THE PEOPLE DIRECTLY INVOLVED AVOIDED MY CALL AND REFUSED TO SPEAK TO ME. THE PEOPLE ON THE RECEPTION DESK ADDITIONALLY REFUSED TO PUT MY CALL THROUGH TO ANYBODY DEALING WITH OUR CASE. I THEN EMAILED TO ASK FOR FURTHER DETAILS AND ALL MY EMAILS WERE IGNORED. A TOTALLY UNPROFESSIONAL AND DISAPPOINTING EXPERIENCE.

Lucy was very helpful, friendly, polite and reassuring. All my questions were answered and made everything easy to conclude

The communication at the beginning was a bit complicated. I had number just for the reception and after long time I got finally the number on Joshua (member of purple team). Joshua was quite good and as my case was easy in the beginning and quite hard on the end; he understood after some time that situation is quite serious after weeks was going and going without any movement ( because of seller's solicitors). I would say that Wilford Smith are good but they should improve their skills of step in if some problems arise. I was waiting looong time for completion date just because poor communication and unnecessary waiting for something what have never happened. Also at the end I was waiting for my completion early morning as they know my situation and nobody really take any special care or action to comply my needs. I can just say that if you don't need any special needs or you are sure that your mortgage will be going smoothly... it's good choice otherwise I don't have any other experience with another solicitors so I don't know if it's the standards or which kind of professional level WS are :) ... Thank you Joshua for your help I really appreciate it!

Great solicitors who helped us acquire a new home

Poor communication, didn’t provide the correct paperwork for exchange. Poor interactions, not very professional.

I can highly recommend this solicitors they was fast efficient and responded very fast to my emails 10/10 for them in my books

I contacted Enrique Garcia after a recommendation to assist with an employment related matter. Enrique was personable and dealt with the matter quickly and professionally. From my initial call to him he arranged a teams call within three hours and dedicated the time to go over what was needed in a way where he explained things is a way that ensured I understood. Given he had only 24 hours to deal and respond to the matter he delivered this with ease and in a way that I did not feel any additional stress or pressure. A true professional and credit for his work with a complex employment related matter.

Conveyancing team have been excellent. Would recommend to anyone wanting a quick and smooth transaction.

Would recommend, although make sure you understand how they work. For reference, I am a second time home buyer. Wilford Smith do the onboarding and virtually all of the communication through an outsourced team in Sri Lanka (they work for Tellida). That team of "Support Assistants" does work UK hours and I found them to be quite responsive (daily), polite and highly fluent. My main knock is that there's no visibility into the queries process, i.e. I was not shown the queries WS sent nor saw any responses they received during a c. 2 month period of time. In the last 2 weeks, I was being told that the final report is "under review", yet I had no idea what was even asked of the seller, which meant I didn't know if there were any red flags. I also didn't receive any communication from a UK-based legal professional until the final report was received (I was told, and believe to be the case, that the final report is reviewed and approved by a UK-based solicitor). When I received the report, I was contacted by my legal lead in Sheffield, and we spoke on the phone to clear up any questions - she was quite helpful. I would also add that WS were on the ball with the searches and I found their reports to be satisfactory. I have no problem with part of the function being outsourced to Sri Lanka in principal, but I wish that the UK solicitor was copied on the correspondence and I heard from her before everything was supposedly finalised. So as I said - just know what you're getting into. You will be onboarded and have all of your communication with a responsive and professional team of support assistants in Sri Lanka, but you will likely not have any communication with a UK based solicitor until the end of the process. I do really appreciate how responsive they are because my first home purchase I had to chase and chase the solicitor (though he was the Partner of the practice). Overall I think the service is reasonably good and superb value, so would recommend for straightforward purchases but perhaps not for anything with some hair on it where you need proper legal advice and handholding. I hope that's useful to prospective customers. Happy buying/selling!

Extremely reassuring and very professional, explaining all scenarios , would definitely recommend

Amazing service and support from all Wilford Smith team throughout our process as first time buyers.
Almost everyone we knew , was telling to us that we would have many delays and would be very unhappy with the solicitors work on buying our first property but we never had this problem with Wilford Smith team. They were very professional and asked to all our queries almost immediately whenever we had something to clarify.
We highly suggest Wilford Smith team as your future solicitors.
Thanks for your great work guys.

Fantastic service from Lewis Battersby at Wilford Smith Solicitors. I've never been in trouble with the police before or even stepped inside a police station. So to be put in a cell for 12 hours was pretty traumatic. Then Lewis arrived and took control in a very professional Manor. He calmed me down and reassured me that everything was going to be alright. He then went through everything with me and advised me clearly. I just had to tell the truth and put my side of the story across and everything would be okay and it was. I can't recommend him highly enough. Thank you Lewis.

We found Wilford Smith efficient and easy to deal with. Any queries we had were answered promptly and we were extremely pleased with the service we received throughout the conveyancing process.

I was asked by Molo (my lender) to appoint this company. What a nightmare. My solictor is jacqui Dyer, the request was started in Dec 2023, it has been 3-4 months now, it is horrible that i can never ever reach out to jacqui and the blue team via phone call in these 4 months, only one of my email queries was answered. Most horrible is the reception said no one in the whole company is available to pick up the call. I think it is their standard script, i told her I got no ideas about the progress of my two properties for four months and I have no idea about the while process, no one briefed me ever since I made the payment!!!!!
Received the search report from lms, again I have no idea what LMS is responsible, anyone will look at the search report for me, I suspect there have to be further follow up, but no one guide me through…
It liked a dark hole, both landlords are complaining to withdraw the deal!

Lewis Battersby treat me with the utmost respect and was very considerate of my situation and handled my case compassion and understanding. I would 10/10 recommend Lewis

Good service
The team kept me up to date and informed about the progress of the sale
A few times I had to remind them to respond to a query and at other times I was asked for things that I had already sent
However, I would still recommend the team to family and friends

Enrique was absolutely outstanding at getting the result that was required in tough circumstances and took a call before 8am when I needed him. Thank you