Wilford Smith Solicitors Avis 

Great service. Friendly and informative

We were "sold" Wilford Smith as a solicitor who would be responsive and available, but the reality was far from it. The admin who communicated with us did not understand the material and we frequently had to repeat ourselves and chase answers. Down the line, when it came to completing, responses were delayed and unhelpful. Unfortunately our dealings with Wilford Smith were one of the most stressful elements of our move.

We felt that this was done in quite a piecemeal fashion when we could have been given a precise list if information required so that we didnt keep going backwards and forwards.

Could not recommend Wilford Smith enough, especially our amazing Solicitor Kirsty Marshall. She was amazing through the whole process, quick to respond and there to answer any questions no matter how small they seemed. This is our first time buying a house so the experience was alien to us but Kirsty explained everything and helped but my anxious mind at ease on countless occasion. Thank you for everything.

Cannot recommend them highly enough.
Instilled confidence at every step.
Helen White is second to none. Answered the phone every time and reassured us from start to finish.
Massive thank you Helen. 5⭐️

I don't know the company very well but Lewis our solicitor was very helpful he made us feel very welcome gave very good advice kept in touch all the time gave us good advice. With him being young he knows his job very well and I would recommend him to others. Thanks very much Lewis.

Enrique is extremely knowledgeable regarding employment law but has a way of communication it in 'real' English to ensure we can understand what it means. I have been left in no doubt what is required and how to achieve our objectives with staff issues, and would highly recommend Wilford Smith.

Wilford Smith was able to handle the sell-side of my conveyancing requirements extremely quickly (within 2 months). In addition, at every stages their staff were helpful, knowledgeable and polite.

Wilford Smith were very patient, professional, thorough and gave excellent service, especially in view of the unnecessarily protracted proceedings caused by the other party's solicitors' lack of action. Ruqayya Ifham helped considerably. Their fees were very reasonable. I would recommend them without reserve.

Lewis Battersby represented me he did a amazing job
I was in a terrible state I wouldn’t have got through the interview without his advice and support
Would highly recommend Lewis

I had the pleasure of working with Victoria Davis to release a mutual clients Lifetime ISA funds that they hold with us. Victoria's quick and efficient replies made the process run smoothly, allowing a stress free experience for us and for the customer.

they are in no way helpful for anything, always having to chase them but as soon as they need payment they are all on your back even though they don't do the service correctly or even try to help you. feel like they are just Robots reading from a script instead of trying to understand your needs.
AVOID AVOID AVOID

I would first of all like to start by saying that when people say that moving house to be one of the most stressful things you will do in your life they would be correct, unless of course you do so with the guidance of what I can only say was an exceptional team leading to a pretty much stress free experience. The very helpful team were always readily available to answer any concerns or queries and Victoria in particular was very knowledgeable and very quick to respond to emails and provide answers to any questions or concerns I had. I would find it very easy to recommend this firm above any others I have used in the past if you want an exceptional service at a reasonable cost.

I asked Wilford Smith to act on my behalf to do conveyancing on my property. I thought I would deal with people in the UK but it appears they get people from outside of the UK to handle all the work, to obtain ID verification, ask for passports, biometrics, driving licence etc.

I wanted to see and I asked to see their ID's and proof of their identity to reassure myself to which they refused. This apparently is too much to ask but they must understand that trust works both ways.

The Wilford Smith people must understand that these days clients need reassurance as this is business and much money is involved, everyone needs to trust each other if they want to do business with each other. I just felt very uncomfortable.

I am deeply disappointed with my experience with Wilford Smith, echoing the concerns raised by many others. The service has been frustratingly slow, unresponsive, and plagued with miscommunication.

Lack of Progress and Updates:
Delays were consistently blamed on the seller’s solicitor; however, it’s unclear how proactive the team was in chasing them. This lack of urgency caused over a month of unnecessary delay. I eventually had to step in personally and chase the estate agent, which is completely unacceptable.

Emails often went unacknowledged, and I had to follow up multiple times to get any response. This gave the impression that the process was poorly managed and rushed when action was finally taken.

Miscommunication:
The lack of clear communication between Wilford Smith and the seller’s solicitor was extremely concerning. I was repeatedly told that delays were on the seller’s side, only to later find out that the seller’s solicitor had actually been waiting on Wilford Smith instead.

Proactivity and Transparency:
Updates were only provided when I chased for them. This lack of proactivity is particularly disappointing given the straightforward nature of the transaction—a vacant property with no chain. Although they advertise a 12–14 week completion timeline, we’re now 13 weeks in, with no clear end in sight.

Timeline Misrepresentation:
The timeline is continually shifted, with the team now claiming the 12–14 weeks begins from when the draft contract pack was received, rather than from the date of instruction. This is misleading and really upsetting.

Customer Service:
Phone calls to the office are rarely transferred to someone who can assist. Instead, I’m asked to email, with promises of callbacks that never materialize. In 13 weeks, I’ve only spoken directly to the team once. This inaccessibility adds to the frustration.

I submitted a formal complaint, and I’m still waiting for a response—yet another example of their consistently slow service.

I had high expectations for Wilford Smith based on their polished sales pitch, but the reality has been a significant letdown. I would strongly advise avoiding their services based on my experience.

They kept me updated all the way through selling my mum's estate which was complicated, and when the buyer was getting worried about the time delay Wilford Smith asuered his solicitors every step of the way, and at the last hour of contract's being signed off they made sure nothing went wrong.

Definitely recommend, very helpful really happy with the end result thanks a lot.

I'm very happy with the service that was received I would highly recommend Wilford Smith Solicitors, Lewis Battersby was our representative

This went badly from the beginning. Onboarding is a mess and incredibly slow as it took about 1 month. Other solicitors have an app that onboards electronically and takes about 3 days. They didn’t read my documents properly and then told me that I had unreasonable expectations when I demanded that they read things properly before sending them.

Examples of all the issues over 2 months;
Onboarding took about a month.
Estate agent sent them incorrect details about their own firm and I had to correct them, they didn’t notice - which would have later on affected my mortgage deposit.
Not reading my proof of funds thoroughly and mistaking my sources of funds for incompatible sources. If I hadn’t already researched ISA compatibility, then it could have made someone pull out of their purchase.
- It took weeks to start conducting searches (about 4 weeks).
When they did start finally finish the searches, they then didn’t actually share the search pack without prompt even though they told me it was done.
Not very thorough with enquiries e.g. Discrepancies as to whether or not I am liable for a service charge. There is no acknowledgement of this discrepancy.
The legal team have deemed the lease to be ineligible, whereas the sellers solicitors do not. I asked that their next steps were to resolve this impasse as I obviously cannot purchase a property without understanding what it says. They told me that I had unreasonable expectations regarding this. As if it is unreasonable to expect my legal advisers to fully read the lease?!
sending me the wrong documents (relating to another flat entirely which I have no involvement with without checking whether it is relevant for my case

Received great service and legal advice from Helen who represented me in a friendly and professional way.
🌟🌟🌟🌟🌟