William George Avis 

546
TrustScore 2.5 sur 5

2,5

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Avoid! Successfully bid on an item, paid immediately and a week later absolutely nothing. Despite three separate attempts to contact them, total silence.

Noté 5 sur 5 étoiles

Hi, Just a short note of appreciation and thanks to Simone Quinn for her handling of a refund regarding a non delivery of an item recently purchased at an online auction. Cont... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Used to ebay but this is much more fun!! William George auctions (online) is great to use and there are some excellent bargains to be had. Just a word of warning, the added buyers premium, VAT etc and... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

William George are not an auction house in the normal sense.They neither see, receive or dispatch the item you have bid on. Its like Ebay but without the protection, these are just middlemen skimming... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Maison de vente aux enchères

Écrit par l'entreprise

William George online auctions and sales house – We put customer service first. William George is one of the UK’s most trusted online auction houses, specialising in - Retail Returns - Surplus Stock - Luxury Watches, Classic Cars, Antiques and Collectables, Plant and Machinery, Trade Stocks and Liquidations, High Street Goods and much more.


Coordonnées de contact

2,5

Bas

TrustScore 2.5 sur 5

546 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

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2,5

Tous les avis

(546)

23 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

hi great service and prompt delivery…

hi great service and prompt delivery with polite staff and that's all you need .just keep up the good work .thank you

14 mars 2022
Avis spontané
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Réponse de William George

Afternoon Steven, thank you very much for the 5 star review. Great to hear you had such a great experience.
Best wishes
Sarah

Noté 5 sur 5 étoiles

Excellent experience

Excellent experience - great item, promptly delivered and helpful, polite staff

13 mars 2022
Avis spontané
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Réponse de William George

Afternoon John, thanks for the fab review!. So glad we exceeded your expectations.
Kind regards
Sarah

Noté 5 sur 5 étoiles

Very pleasant auction experience

Very pleasant auction experience. Friendly service and very prompt shipment. A pleasure to deal with.

11 mars 2022
Avis spontané
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Réponse de William George

Hello Gabriel, thanks very much for the 5 stars! We love it when our customers tell us we're friendly!
Glad you had such a pleasant auction experience.
Kind regards
Sarah

Noté 1 sur 5 étoiles

Following on from Diabolical, misleading service some of the responses…

Following on from some of the responses below the service of this company is diabolical to say the least. They produce pictures for auction that clearly show no damage to items until you pay and receive them which is a breach of the trades description act. I received an item that was clearly badly damaged and did not appear on the photoshopped auction picture. Buyers especially of furniture items beware this company cannot be trusted based on the above. Also their recommended delivery service advised me they wouldn’t accept the products that were thrown onto a pallet

11 mars 2022
Avis spontané
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Réponse de William George

Hello Peter, Thank you very much for your feedback. We always appreciate feedback from our customers as it helps us makes the necessary improvements as a business.
I dealt with your concerns myself and worked tirelessly with the vendor to try and bring about a satisfactory resolution. Unfortunately, when the pallet was rejected and you removed some of the items. It made the resolution much more difficult.
I am so truly sorry that you remain dissatisfied as customer satisfaction is our number one priority.
Best wishes
Sarah

Noté 5 sur 5 étoiles

Great customer service and very helpful…

Great customer service and very helpful regarding a few enquiries on 1 of the lots I was after bidding on.

10 mars 2022
Avis spontané
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Réponse de William George

Thanks Adam. We really appreciate the 5*'s. We work hard to deliver industry leading service and great to hear you appreciate it.
Kind regards
Sarah

Noté 5 sur 5 étoiles

Love it!!

Love all items that I have bought.
Whole process from bidding to payment and delivery is so easy. Will be back to buy again.
LOVE IT !!!!

7 mars 2022
Avis spontané
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Réponse de William George

Thanks so much for the 5*'s. It's fab to hear you love it as much as we do.
Take care of yourself!
Sarah

Noté 1 sur 5 étoiles

Today they had an a auction of Ratten…

Today they had an a auction of Ratten Furniture. The style & seize of the Ratten Furniture I wanted they had from memory 10 lots. They did have four different styles of furniture. The opening bid had to be £400. So I bid £475 although the other 9 lots where still £400 I was outbid (£500). So I bid on another lot £450 and although the other 8 lots where still £400 my bid on lot 8 was outbid. Although I bid again on another lot £450 I was again outbid yet there were still lots of the same Ratten Furniture at £400. The reserve on each of my bids had not been reached. Suspicious - yes obviously something going on. To me it makes sense to bid on the lot which currently has the lowest price not on the lot that already has a bid on it. Odd to say the least.

3 mars 2022
Avis spontané
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Réponse de William George

Hello Stephen, we appreciate your feedback as all feedback is important to our growing business. I myself dealt with your enquiry and would like to reiterate that there was absolutely nothing suspicious in this or any of our auctions. Our customers often wish list a lot and focus on that single lot. In an auction like this where there are several identical lots, they would not bid over several lots when the one they are bidding on has still not hit reserve. It would be pointless!
I appreciate your comments but they are not at all accurate and do not portray our company as the honest, trusted company that it is.
Kind regards
Sarah

Noté 5 sur 5 étoiles

Bidding was easy

Bidding was easy, payment too.
Delivered fast.
Very happy with my lots.
Thank you 😊

1 mars 2022
Avis spontané
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Réponse de William George

Hi Jo, Great to hear the whole process worked so well for you. Thank you very much for the 5*'s, we really appreciate it!
Kind regards
Sarah

Noté 1 sur 5 étoiles

Awful buyer beware!!!

Awful buyer beware!!!
John Lewis returns pallet delivered £480.00
Smashed ornaments x3
Broken storage boxes x3
Broken bin x1
Broken coffee pot well use
Broken ottoman
Cracked glasses
Smashed diffuser
Quilt with a hole in
Bent clothes airer
Broken clocks x2
Missing item
It is Morally wrong to send broken items they have no value.
The star is for Ellie who offered me £80 for the bin and the storage boxes

22 février 2022
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Réponse de William George

Hi Kate Lee, I hope now I have provided you with enough information to understand that items within our John Lewis pallets are raw, unchecked returns. I hope in the future you can highlight the many other good items you received in this pallet and not just the bad.
Kind regards,
Ellie

Noté 5 sur 5 étoiles

Good service

21 février 2022
Avis spontané
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Réponse de William George

Thank you so much for the positive review.

Noté 5 sur 5 étoiles

Great Customer Service

Had an issue with my delivery and the customer service were quick to resolve the issue.

15 février 2022
Avis spontané
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Réponse de William George

Thank you for our positive review. We really appreciate you taking the time to do this.

Noté 5 sur 5 étoiles

First Class Service

Sold an item by auction for the first time recently.
Simone and the team at William George have been excellent to deal with answering any questions I had straight away.
Will be using William George to buy and sell in the future.

14 février 2022
Avis spontané
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Réponse de William George

We also like to think we provide a first class service but it means so much hearing it from our well valued customers. Have a great weekend Tony.

Noté 5 sur 5 étoiles

Watch auction

Purchased a watch as a gift via a recent specialist auction at William George. Registration and payment were really simple. Contact with the seller was excellent. All in all, a very easy and enjoyable experience.

9 février 2022
Avis spontané
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Réponse de William George

Thank you for mentioning our fantastic sellers. Their hard work means everything. Thanks again for a great review.

Noté 5 sur 5 étoiles

I would again like to thank Sarah for…

I would again like to thank Sarah for sorting out my complaint. I have not received the toilet but I have now had the money back in full. This has not been a good experience for my first time buying from an auction site. Hopefully if I do buy again it will be an easier process. Thank you William George Auctions for your patience and perseverance.

4 février 2022
Avis spontané
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Réponse de William George

Thank you for taking the time to write a review John. We really appreciate it. I'm glad we turned your experience around for you.

Noté 4 sur 5 étoiles

Pallet with missing items but quickly sorted

My pallet was received with missing items but Ellie quickly responded to my query and offered some money back as compensation.

2 février 2022
Avis spontané
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Réponse de William George

Thank you for the fantastic review. We answer queries fast and efficiently and one of the many things we are proud of here.

Noté 5 sur 5 étoiles

Invoice queries and missing goods

I've had a couple of interactions with Sarah who has been very responsive. You hope that things go smoothly but inevitably sometime things go wrong and it is good to know that WG take customer service so seriously. Both queries were dealt quickly and efficiently and to my satisfaction.

24 janvier 2022
Avis spontané
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Réponse de William George

Sarah is fantastic isn't she! Thanky ou for the positive review.

Noté 5 sur 5 étoiles

Ellie was really helpful when enquiring…

Ellie was really helpful when enquiring about invoice. As a first time buyer I wasn't sure what to do after I had won a lot. Thank you Ellie. I look forward to receiving the goods.

24 janvier 2022
Avis spontané
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Réponse de William George

Thank you so much for highlighting Ellie in your review. She will be ever so happy! We hope you are pleased with your goods.

Noté 5 sur 5 étoiles

Used to ebay but this is much more…

Used to ebay but this is much more fun!! William George auctions (online) is great to use and there are some excellent bargains to be had. Just a word of warning, the added buyers premium, VAT etc and potentially delivery cost will in most cases cost more than the lot itself. make sure you include that into your calculations.

6 janvier 2022
Avis spontané
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Réponse de William George

Hi Kasem, thanks for the 5*'s. We really appreciate you taking the time to leave us a review.
We love it when our customers tell us that our auctions are fun!
Elizabeth

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