Would not buy again, their customer service doesn’t not seem to even exist, I received a damaged furniture, reported the issue and now it’s just pending nearly 2 weeks. Not sure how long more.
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Would give zero stars if I could! Ordered in good time, items worth almost £400 on 7-14 day delivery, intended for a birthday present. No items delivered. No response to several e-mails or me... Voir plus
L'entreprise a répondu
Yes, something went wrong, but I have never experienced a retailer so determined to put it right, at their cost, even though they were let down by their supplier. I have to say customer service they e... Voir plus
Really poor customer service. We order a toy 3 weeks ago with a 5-7 day delivery quoted, but we've had nothing yet. Tried to contact them multiple times via email and not reply. We also called they ph... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Willo's is an online and high street department store stocking a wide range of products from some of the world's most popular brands. Shop online with next day delivery and hassle-free 28 day returns.
Coordonnées de contact
Lower Ground Floor Business Premises, 127 Sandgate Road, CT20 2BH, Folkestone, Royaume-Uni
- 0800 048 7412
- customercare@willos.co.uk
- willos.co.uk
2,4
Bas
87 avis
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Went wrong - yes. Put right immediately, at cost.
Yes, something went wrong, but I have never experienced a retailer so determined to put it right, at their cost, even though they were let down by their supplier. I have to say customer service they excelled at, and response once they knew there was a problem was quick and decisive. Thank you, will shop here again. Chris.
12 mars 2022
Avis spontané
I was so pleased with my previous…
I was so pleased with my previous orders that I ordered again as always very pleased with the excellent value, quality and great customer service.
11 mars 2022
Avis spontané
Losing patience
Don’t know when my order is going to be shipped. No reply to three emails. Customer service is a laugh!
10 mars 2022
Avis spontané
Amazing customer care…
My experience with wilcos customer care team was amazing!!
I had ordered a moji dog for my daughter’s birthday and wasn’t sure if it would arrive on Time !!!!
So I got in contact with wilcos customer care team who were more than happy to help !
They upgraded my delivery free of charge so my daughter received her present on time
Many thanks to wilcos customer care team
19 février 2022
Avis spontané
never arrived.
Item was supposed to arrive in 1-4 days. Ordered for a birthday with 7 days to spare. It never arrived. After 19 days received a message to say the computers were playing up or something. 🙄
3 février 2022
Avis spontané
Poor service
Poor service.
Waiting well over a week for my items I have ordered only to be ignored when asking for a tracking number.
I I would not recommend these people at all.
1 février 2022
Avis spontané
Don’t use Willos
Don’t use Willos. My product never arrived, I contacted customer service & they never got back to me. Totally hopeless!! Missed my nephews birthday & lost my money.
25 janvier 2022
I had y arrived 10 days later!
21 janvier 2022
After several attempts of reporting a…
After several attempts of reporting a missing parcel to customer services and having no reply I thought a 1 star rating was an acceptable rating !
7 janvier 2022
Brilliant thank you so much
26 décembre 2021
Great value goods and item sent…
Great value goods and item sent immediately. Very pleased and will definitely shop here again. Thank you Willo’s
25 décembre 2021
Avis spontané
Excellent purchase experience
5 décembre 2021
great thank you for your service
23 novembre 2021
Easy to shop pay was ship fast and…
Easy to shop pay was ship fast and delivered with ease thank you
18 novembre 2021
Goods arrived on time and worked fine
6 novembre 2021
Bought Dizzy wet dog and a bungee…
Bought Dizzy wet dog and a bungee jumping toy for Christmas presents for the grandchildren. Everything looks lovely . Well packed and arrived exactly when they said. Would definitely recommend this company .
21 octobre 2021
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